Reynolds Care - Surrey

Centurion House, London Road, Staines-upon-Thames TW18 4AX
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9.9 12 Reviews
  • Reynolds Care - Surrey, Staines-upon-Thames
Reynolds Care Services is a home care agency operating in Surrey County, registered and regulated by the Care Quality Commission.

Their management team prides itself in having over 20 years of care training and experience. The service is professionally run, putting emphasis on careful recruitment of compassionate and competent staff with vast experience in the care industry. The agency also puts particular emphasis on continuous training of their Carers and ensures they are motivated to provide the highest quality of care to their clients.

RCS has built a culture of trust and reliability amongst its Clients and Staff. It is their commitment to ensure that your loved ones are safe, well supported and they thrive in the comfort of their homes.

Reynolds Care Services will come to your home and carry out a free assessment of your/your loved one's needs and a personalised care plan will be developed for their care. They will listen to your concerns and they commit to make the experience count!
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £18.50 – £22.50
  • Weekly Live-in Care Fees: £1150 – £1500

Complex Care Package fees may vary depending on specialised tasks that have to be performed. We are always happy to discuss with our Clients on a case by case basis.

These prices are only a guideline, please contact Reynolds Care - Surrey to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Reynolds Care Services Ltd

Person in charge

  • Jessica Mutegana (Registered Manager)

Reynolds Care - Surrey Reviews (12)

9.9

Reynolds Care - Surrey has a Review Score of 9.9 (9.931) out of 10, based on 12 reviews in the last 2 years.
Over all time Reynolds Care - Surrey has 12 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Reynolds Care - Surrey
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Total of 12, showing 1-12
Review from C H (Daughter of Client) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful for the care my mother received at the end of life. The Reynolds Care team headed by Michael has been invaluable. It's a tough job and long hours and they still smile on a daily basis. We could not have cared for Mum at home without their help. Mum's and our wish was that she could
die peacefully at home in the house she lived all of her 87 years. Thank you.
Reply from Jessica Mutegana, Manager at Reynolds Care - Surrey

Thank you for the kind review of our service. It was an honour getting to know Anne and supporting her during this period. You are a lovely family, and it was always a pleasure coming home.

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Review from Suzanne H (Daughter of Client) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I employed Reynolds Care to look after my elderly, frail mother in Horsell after she was discharged from hospital following a fall in March 2025.


I am extremely pleased with the quality and professionalism of their care. Since Reynolds have been looking after her, she has thrived, she is happier

and healthier than she's been for years.


Mum is well turned out, well dressed, well fed and cared for. I can see improvements in her physical and her mental health. I cannot recommend these carers highly enough.


In summary, they have dramatically improved my mother's life, and so mine too.

Reply from Jessica Mutegana, Manager at Reynolds Care - Surrey

We are humbled by these kind words and happy to know that yours and Mum's lives are being impacted positively by our humble support.

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Review from S C (Daughter of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing this review as I cannot recommend this company more highly. Sadly my father has just passed away but Reynolds care have supported my father since September last year following a stroke. He had the same team of carers that cared for him 4 times a day. One staff member in particular was
a great communicator and was in regular contact with me regarding his care. Another staff member was excellent showing great care and compassion caring for him 4 times a day. I would not hesitate in recommending this company for anyone looking for good quality excellent care. Thank you to everyone who cared for dad I know he was happy and enjoyed the time you spent with him.
Reply from Jessica Mutegana, Manager at Reynolds Care - Surrey

It was an honour supporting your dear Dad during this period. The team will miss every moment shared with him. The humour, the singing, the laughter, the jokes.... what can we say!!! What a MAN!! May his beautiful soul RIP.

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Review from Jane H (Wife of Client) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As well as being thoroughly professional all the carers from Reynolds care treated my husband with such kindness and compassion. They took time to adjust their care to his personal needs and preferences. They quickly became good friends and it was a delight to have them in our house.
Reply from Jessica Mutegana, Manager at Reynolds Care - Surrey

It was an honour for us being part of His support system at that critical time, and getting to know you and your beautiful dog. It was always a warm reception. We thank you.

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Review from L B (Niece of Client) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carer is cheerful and bright. Knows instinctively what is required and makes no fuss. Very caring and makes one feel better.
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Review from B P (Son of Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using Reynolds Care Services to care for my 100 year old mother for 6 months and have found their service faultless.
Their attention to detail and cleanliness is exemplary and nothing is too much trouble. If there is a delay to their scheduled visit they always make contact to advise of
traffic problems.
I can thoroughly recommend them.
Reply from Jessica Mutegana, Manager at Reynolds Care - Surrey

It is our pleasure supporting your dear mum. The team is always looking forward to meeting her everyday. Thank you for the kind words.

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Review from C C (Client) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall a very good experience. She is caring and gentle, available, punctual and always good natured.
Reply from Jessica Mutegana, Manager at Reynolds Care - Surrey

It is our pleasure being part of your recovery journey. We pledge to turn up with a smile, everyday!

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Review from H C (Wife of Client) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very good. One, in particular, is excellent and goes the extra mile to make the patients well being comfortable, friendly with all the family, and thoughtful. No problems with anyone.
Reply from Jessica Mutegana, Manager at Reynolds Care - Surrey

It's our pleasure to support your husband, exceptional gentleman, and family.

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Review from Reginald C (Client) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the staff, they arrive with a good morning and a smile. They are efficient and organised, and the same at night. Very caring and show empathy.
Reply from Jessica Mutegana, Manager at Reynolds Care - Surrey

It's our pleasure supporting you and a joy meeting you beautiful people every day.

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Review from Jo S (Daughter of Client) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Reynolds has been involved in the care of my Dad since earlier this year and has been nothing short of excellent. As Dad's health deteriorated they adapted his care package frequently at very short notice and were even able to provide live-in care to meet his needs. When Dad passed they have continued
to support his wife and I can honestly say that their carers are some of the best that I have come across in the Industry and having worked in domiciliary care myself for over 25 years - this is not something I say lightly. Three members of staff in particular and all the Team treated both Dad, his wife, and all our family with kindness and compassion and I will be forever grateful for the support they have shown our family. Reynolds really does care and it shows, I can't thank you enough.
Reply from Jessica Mutegana, Service Manager at Reynolds Care - Surrey

It is fulfilling to learn that we supported your Dad to the family's satisfaction. We thank you for entrusting his and his wife's care to us. We pledge to never compromise on our commitment to his wife's well-being.

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Review from Vincent G (Husband of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used the caring services of Reynolds Care, for over six months. I was disappointed to have to cease their use due to moving 200 miles away from Surrey. I found their service to be exemplary.
The teamwork was so thorough and caring. Their attention to detail and cleanliness was so thorough, that
nothing was too much trouble. They were so gentle and never caused my wife any distress and always calmed her.
If there was an unusual, delay to their scheduled visit, they would always make contact to advise of traffic problems. I recommend them for providing great service, in a friendly and professional manner.
Reply from Jessica Mutegana, Manager at Reynolds Care - Surrey

Thank you Vince for this beautiful review. It was an honor to support Chris over this period. Very unfortunate you had to relocate but you and your wife hold a dear place in our team members' hearts. Special people!

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Review from R S-W (Husband of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Reynolds staff are so kind and caring to my wife, they make her laugh and cheer her up every time they come. They are very observant and notice every little thing that may become an issue and send an email to the doctor if they are concerned. This is a big advantage as I am partially sighted and would
struggle to notice things that may be an issue. They are very accommodating and will always put themselves out to help, even if it means missing their meal break. They are just brilliant and I don't know how I would get on without them. They have been helping us for about 7 months now.
Reply from Jessica Mutegana, Manager at Reynolds Care - Surrey

This review warms our hearts. It's always our pleasure supporting your wife. The team always looks forward to meeting you, beautiful people, everyday.

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Reynolds Care - Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for Reynolds Care - Surrey is calculated as follows: ( (68 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Reynolds Care - Surrey is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Reynolds Care - Surrey

What Type of Services does Reynolds Care - Surrey offer?

Reynolds Care - Surrey offers Home Care.

How many Carers does Reynolds Care - Surrey employ?

Reynolds Care - Surrey employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Reynolds Care - Surrey to verify any information. View our terms and conditions. Reynolds Care - Surrey has an Enhanced Service - more info.