Reynolds Care - Surrey

I have been impressed by every aspect of Reynolds Care. The carers are, without exception, kind, friendly and competent. They alert the family if they have reason to be concerned. My mother regards them as friends. The office is efficient and polite. I would recommend them to all my friends. Well done Reynolds.

The call of support staff have exceeded all expectations- very good service.

Both me and my husband have recieved outstanding care and we are both incredibly grateful for the team. Cannot recommend enough!

The team gave outstanding and dignified care for Mum in her last few weeks which was absolutely priceless.

We are so grateful for the care my mother received at the end of life. The Reynolds Care team headed by Michael has been invaluable. It's a tough job and long hours and they still smile on a daily basis. We could not have cared for Mum at home without their help. Mum's and our wish was that she could die peacefully at home in the house she lived all of her 87 years. Thank you.

I employed Reynolds Care to look after my elderly, frail mother in Horsell after she was discharged from hospital following a fall in March 2025.

I am extremely pleased with the quality and professionalism of their care. Since Reynolds have been looking after her, she has thrived, she is happier and healthier than she's been for years.

Mum is well turned out, well dressed, well fed and cared for. I can see improvements in her physical and her mental health. I cannot recommend these carers highly enough.

In summary, they have dramatically improved my mother's life, and so mine too.

I am writing this review as I cannot recommend this company more highly. Sadly my father has just passed away but Reynolds care have supported my father since September last year following a stroke. He had the same team of carers that cared for him 4 times a day. One staff member in particular was a great communicator and was in regular contact with me regarding his care. Another staff member was excellent showing great care and compassion caring for him 4 times a day. I would not hesitate in recommending this company for anyone looking for good quality excellent care. Thank you to everyone who cared for dad I know he was happy and enjoyed the time you spent with him.

As well as being thoroughly professional all the carers from Reynolds care treated my husband with such kindness and compassion. They took time to adjust their care to his personal needs and preferences. They quickly became good friends and it was a delight to have them in our house.

The carer is cheerful and bright. Knows instinctively what is required and makes no fuss. Very caring and makes one feel better.

I can thoroughly recommend them.

Overall a very good experience. She is caring and gentle, available, punctual and always good natured.

All very good. One, in particular, is excellent and goes the extra mile to make the patients well being comfortable, friendly with all the family, and thoughtful. No problems with anyone.

We are very pleased with the staff, they arrive with a good morning and a smile. They are efficient and organised, and the same at night. Very caring and show empathy.

Reynolds has been involved in the care of my Dad since earlier this year and has been nothing short of excellent. As Dad's health deteriorated they adapted his care package frequently at very short notice and were even able to provide live-in care to meet his needs. When Dad passed they have continued to support his wife and I can honestly say that their carers are some of the best that I have come across in the Industry and having worked in domiciliary care myself for over 25 years - this is not something I say lightly. Three members of staff in particular and all the Team treated both Dad, his wife, and all our family with kindness and compassion and I will be forever grateful for the support they have shown our family. Reynolds really does care and it shows, I can't thank you enough.

If there was an unusual, delay to their scheduled visit, they would always make contact to advise of traffic problems. I recommend them for providing great service, in a friendly and professional manner.

Reynolds staff are so kind and caring to my wife, they make her laugh and cheer her up every time they come. They are very observant and notice every little thing that may become an issue and send an email to the doctor if they are concerned. This is a big advantage as I am partially sighted and would struggle to notice things that may be an issue. They are very accommodating and will always put themselves out to help, even if it means missing their meal break. They are just brilliant and I don't know how I would get on without them. They have been helping us for about 7 months now.