Helping Hands Home Care (Luton)

Millfield Green, Inspired Village, Burchmore House, Millfield Lane, Stanhope Way, Luton LU1 4AR
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9.0 4 Reviews
  • Helping Hands Home Care (Luton), Luton
Helping Hands Home Care (Luton) provides quality care and support in people's own homes.

Home care includes personal care (such as assistance showering, going to the toilet), help with daily chores such as preparing meals, shopping and complex care.

Trained staff give people the care they need with dignity and respect.

Care Provided by Helping Hands Home Care (Luton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37.10
  • Weekly Live-in Care Fees: from £1900

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Luton) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Luton) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Luton) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Joanne Forder (Manager)

Helping Hands Home Care (Luton) Reviews (4)

9.0

Helping Hands Home Care (Luton) has a Review Score of 9.0 (9.042) out of 10, based on 4 reviews in the last 2 years.
Over all time Helping Hands Home Care (Luton) has 4 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 0
  • 0
Date Published
  • 4
  • 3
  • 4
  • 4
  • 0
Reviewer Connection to Helping Hands Home Care (Luton)
  • 3
  • 1
Total of 4, showing 1-4
Review from S N (Daughter of Client) published on 19 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum contracted Covid-19 during the pandemic which caused her to also get a minor stroke so unfortunately she can become forgetful at times. So at first i was worried that the domestic staff would not respect my mum, now that she will need extra assistance.


However, i did not need to worry because

Lucy and the domestic team are so respectful, patient and understanding. They make things much easier by assisting my mum with her care needs.


They are genuinely some of the most nicest care professionals i have ever had the pleasure of meeting.


Thanks again Helping Hands

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Luton)Thank you so much for taking the time to share your kind words. We are truly sorry to hear about the challenges your mum has faced following Covid-19 and her stroke, and we understand how important it is to feel confident that she is treated with respect, dignity and patience.
We are delighted to hear that Lucy and the domestic team have been able to provide the support and reassurance your family needed. Our carers are committed to delivering compassionate, person-centred care, and it is wonderful to know that their efforts have made such a positive difference.
Your feedback means a great deal to all of us at Helping Hands. We will make sure your lovely comments are passed on to Lucy and the team-they will be thrilled to know their work is appreciated.

Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Cali W (Daughter of Client) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a great team my father really bonded with his carer and I can't highly recommend Helping Hands enough from start to finish they treated us with care respect and understanding. Great communication also thanks for everything
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Luton)Thank you for taking the time to leave us a review, we really do appreciate it.
We are thrilled to hear that the communication from the team is great and they treat you all with care, respect and understanding.
It is also amazing to hear that your father has really bonded with his carer and you would highly recommend Helping Hands.
We will be sure to pass on your feedback to the team who will be pleased to received and read your comments.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lorraine B (Daughter of Client) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having met Jo (HELPING HANDS Luton branch manager ) while my father was in hospital while attending another patients family It was clear she was in a position to help .
After contacting head office we arranged a meet up at my parents to discuss their needs they have had 3/4 familiar carers now for
5 months all have been kind caring and reliable.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Luton)Lorraine,
Thank you for taking the time to leave us a review, we really are very grateful.
It is great to hear that after meeting our manager Jo in the hospital, whilst attending to another patients family, you decided to contact our head office and arrange an assessment visit at your parents home to discuss there needs.
We are also pleased to hear that you have now been with Helping Hands for 5 months and your parents have a small team of familiar carers who are all kind, caring and reliable.
Jo and the team at Luton will be thrilled to received and read your comments, which we will be sure to pass on shortly.
Kindest regards and thanks
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P H (Client) assisted by family/friend published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the service and my carer is always punctual, reliable, friendly and helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.042)

Overview of Review Score

The Review Score of 9.0 (9.042) out of 10 for Helping Hands Home Care (Luton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Helping Hands Home Care (Luton) is calculated as follows: ( (21 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Luton) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (1)

Jo

Jo Forder

Job Title: Branch Care Manager

My role here is to ensure that the care we provide is to a high standard and to build positive relationships with our customers and their families. I have always worked in care throughout my whole working career in various roles, and making a difference to someone’s life, however small, inspires me.


I am married with two adult children and two cats. I enjoy going to the cinema, meals out, theatre and wandering around historic buildings.

Frequently Asked Questions about Helping Hands Home Care (Luton)

What Type of Services does Helping Hands Home Care (Luton) offer?

Helping Hands Home Care (Luton) offers Home Care.

How many Carers does Helping Hands Home Care (Luton) employ?

Helping Hands Home Care (Luton) employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Luton) to verify any information. View our terms and conditions. Helping Hands Home Care (Luton) has an Enhanced Service - more info.