EverKind Services
The Elms, Oakwood Park Business Centre, Fountains Road,
Harrogate
HG3 3BF
During a complimentary, personalised assessment, their team works closely with each person to understand their specific requirements and design a care plan that best supports them. This approach ensures that every client receives the right level of care and pricing that aligns with their needs.
EverKind Services has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time EverKind Services has 3 reviews.
Review from Fiona H (Daughter-in-law of Client) published on 20 May 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sarah Falkingham, Managing Director at EverKind Services
Thank you so much for your kind words. It truly means the world to our whole team to know that we've been able to support your parents-in-law and you during such a challenging time. We're proud to be a small part of your family's journey, and your trust in us means everything. We'll make sure your lovely feedback is shared with everyone involved, they'll be so touched. Sending our warmest wishes to you and your family, The EverKind Team
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Angela T (Daughter of Client) published on 5 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sarah Falkingham, Managing Director at EverKind Services
Thank you so much for your lovely review! Its wonderful to hear how much of a difference your carer has made, not just for your mum, but for your whole family. Going above and beyond is what were all about, and were so pleased that her care and support have meant so much to you. Well be sure to pass on your kind words this will mean the world to her! If there is ever anything more we can do, just let us know.
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Treated with Dignity
Value for Money
Review from Beckie P (Client) published on 29 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sarah, Managing Director at EverKind Services
Thank you so much for your wonderful review! We are truly delighted to hear that your experience with EverKind has been so positive, and it's great to know that we've helped ease your stress and anxiety. Hearing that our team has made such a difference to you in such a short time really means a lot to us. We are proud of our carers and the work they do, and it is fantastic to see their commitment, care, and compassion shining through in your feedback. We are excited to continue providing the care and support you deserve, and we are always here if you need anything at all. Thanks again for your kind words!
Staff
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Management
Treated with Dignity
Value for Money
The Review Score of 9.0 (9.000) out of 10 for EverKind Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for EverKind Services is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for EverKind Services is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Managing Director (CQC Nominated Indiviual)
Joined: 2024
For Sarah, "Teamwork makes the dream work" isn’t just a saying – it's the foundation of EverKind. With over 15 years of experience in Health & Social Care, Sarah has been a leader in various roles, ensuring high-quality complex care for vulnerable adults and children.
Having overseen over 35,000 hours of care, she firmly believes that a strong, collaborative team is essential for making a real difference.
Sarah established EverKind with a clear vision: to provide care that is not only clinically excellent but also deeply personal, warm, and truly improves lives.
Qualifications and Memberships:
• MSc Health & Social Care
• BSc (Hons) Adult Nursing Practice (in progress)
• BA Social Sciences
• Health & Social Care (Level 3)
• Leadership & Management (Level 5)
• Education and Training (PTLLS)
• Practitioner - British Association of Brain Injury and Complex Case Management (BABICM)
• Professional Member –The United Kingdom Acquired Brain Injury Forum (UKABIF)
• Professional Member – The British Institute of Learning Disabilities (BILD)
• Registered Manager Membership – Skills for Care
Why this matters to Sarah: “Because everyone deserves the highest standard of care, and I'm committed to making that a reality.”
Job Title: Managing Director (CQC Registered Manager)
Joined: 2025
Sally is the steady hand guiding our care delivery and the compassionate leader behind our day-to-day operations.
With over 20 years of experience in health and social care, Sally brings deep expertise in complex care, shaped by her work with NHS Macmillan services and a career-long commitment to person-led support.
As our Registered Manager, Sally works closely with our Clinical Lead and Nominated Individual to ensure every aspect of care is delivered safely, efficiently, and with genuine compassion. Her academic foundation in psychology and a Level 5 qualification in Leadership and Management allow her to lead with empathy, structure, and strategic insight.
Sally is known for her calm leadership, clinical understanding, and dedication to high-quality, holistic care. She is passionate about supporting both clients and care teams to achieve the best possible outcomes.
Qualifications & Memberships
• MSc Psychology
• Level 5 Diploma in Leadership & Management
• Registered Manager Membership – Skills for Care
What inspires Sally: “Seeing the smallest acts of kindness transform someone’s day and knowing we played a part in that.”
Job Title: Clinical Lead
Joined: 2024
Naomi is the reassuring voice in challenging situations and the expert behind our safe and effective care plans. With over 20 years of experience in nursing and case management for individuals with complex needs, Naomi leads our clinical practice.
Her role includes staff training, care reviews, and the coordination of complex transitions. With a strong understanding of brain injuries, spinal injuries, and rehabilitation, Naomi ensures our care plans are robust, adaptable, and always focused on the individual. She is also a dedicated mentor, supporting the development of the complex care team.
Qualifications and Memberships:
• M.Sc. in Clinical Psychology
• Bachelor of Science (B.Sc.) in Public Health
• Diploma in Nursing
• ROSPA Level 3 Award in Manual Handling Trainers
• Advanced Practitioner - British Association of Brain Injury and Complex Case Management (BABICM)
• Registered Nurse - The Nursing and Midwifery Council (NMC)
What motivates Naomi: “Empowering individuals with the confidence and support to not just live but truly thrive.”
Job Title: Operations Manager
Joined: 2024
James is the driving force behind EverKind's smooth operations. With 20 years in operations and business development, he ensures everything runs efficiently, from financial management to strategic projects. James is passionate about using innovation to improve the experiences of both our team and the individuals we support.
James believes that a well-supported team is the foundation for providing exceptional care and strives to create an environment where everyone can succeed.
Qualifications & Memberships
Level 5 Operational Management
Level 4 Professional Accounting
Level 3 Bookkeeping
AAT Membership
James's leadership style: “Open, honest, and always focused on collaboration.”
Job Title: Operations Coordinator
Joined: 2025
Livvy is the engine behind EverKind’s day-to-day coordination, bringing structure, energy, and reliability to our operations.
As Operations Coordinator, Livvy plays a vital role in keeping our care delivery on track, supporting everything from rota management and visit scheduling to administrative processes and finance.
With a Level 3 Diploma in Business and currently studying for her AAT Bookkeeping qualification, Livvy takes a detail-oriented, solution-focused approach to her work. She ensures our systems are organised and efficient, helping the wider team focus on what matters most—providing exceptional care.
Working closely with our Operations Manager, Livvy is trusted for her professionalism, responsiveness, and friendly, can-do attitude. Whether she’s solving a scheduling challenge or supporting a team member, Livvy brings care and consistency to every part of her role.
Qualifications & Memberships
• Level 3 Diploma in Business
• Working towards AAT Bookkeeping Certification
Livvy’s work style: “Positive, practical, and always ready to lend a hand.”
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