Caru Homecare Reviews (4)
Caru Homecare has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Caru Homecare has 4 reviews.
Review from John R (Husband of Client) published on 27 June 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Nothing is too much for them to do and the priority is if the call cannot be fulfilled
In the allocated time slot, they will phone the office and ask to stay until complete.
No treatment or washing is
Necessary protection gloves and garments are worn at all times.
Reply from Danielle Elsbury, Care manager at Caru Homecare
Thank you very much for your kind and detailed feedback, it means so much to us to hear such a positive review from yourself. We're delighted to hear that our team's commitment to respectful, client-centred care has made a positive difference. We truly appreciate your recognition of our efforts.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Suzanne P (Daughter of Client) published on 27 June 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Danielle Elsbury, Care manager at Caru Homecare
We are pleased to hear that you've found mum's care has been outstanding and that our team's professionalism and dedication have made a positive difference. Going above and beyond is something we always strive for and it's so rewarding to know it's appreciated. Thank you for recommending us, it means the world to our whole team!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Derek W (Client) published on 27 June 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Danielle Elsbury, Care manager at Caru Homecare
Thank you so much for your feedback. We're delighted to hear you have found our team to be punctual, helpful and understanding. It means a lot to us that you would recommend our service, especially after your previous experience. We're committed to providing the best care possible and truly appreciate your trust and support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tracey W (Daughter of Client) published on 27 June 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
They really take the time to talk to mum and listen to her.
10/10 and a gold star !!!!
Reply from Danielle Elsbury, Care manager at Caru Homecare
Thank you so much for your kind words! We're thrilled to hear how happy you and your mum are with the care she's receiving. We aim to provide not just support, but also continuity and genuine compassion, so it means the world to know it's being felt. Your 10/10 and gold star have really made our day! Please don't hesitate to reach out if there's ever anything more we can do.Best Wishes
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.3 (9.250) out of 10 for Caru Homecare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Caru Homecare is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caru Homecare is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.