Needs Matter Care is a home care agency, covering Milton Keynes and the surrounding areas such as Bedford and Central Bedfordshire. The organisation offers provision of social care services in the community, supporting children, 0-18 with special educational needs and disabilities, adults from 18 years old to 65 years old and 65 plus, including palliative end of care, either at home or in the community.
The team are dedicated to providing high-quality,...
Needs Matter Care is a home care agency, covering Milton Keynes and the surrounding areas such as Bedford and Central Bedfordshire. The organisation offers provision of social care services in the community, supporting children, 0-18 with special educational needs and disabilities, adults from 18 years old to 65 years old and 65 plus, including palliative end of care, either at home or in the community.
The team are dedicated to providing high-quality, personalised care to individuals in need of support, and are committed to making a positive difference in the lives of clients. Needs Matter Care champions individuality and identity and displays a commitment to equality diversity and inclusion.
The Registered Manager and her deputy are qualified social workers, with extensive experience of working with vulnerable children and vulnerable adults. The organisation understands the significance of the organisation’s values and of the importance of fostering an environment not only of inclusiveness but promoting respect and dignity. The organisation is sensitive to peoples cultural identity and heritage and responsive to peoples believes that might determine their heritage.
As a CQC certified organisation, there is an assurance of the organisation's commitment to maintaining the highest standards of care. Staff members are fully trained, experienced, and possess up-to-date DBS checks to ensure the safety and welfare of clients at all times.
This is a small organisation who prioritises quality above all else and strive to deliver compassionate care that meets the UNIQUE needs of each individual.
Care Provided by Needs Matter Care
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Needs
Nursing/Nurse Led Care
PEG Feeding
Stoma Care
Catheter Care
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£23.50 - £28.50
Weekly Live-in Care
£1,200 - £1,450
Contact Needs Matter Care to get a personalised quote:
Prices are negotiable and available for live in care and 24 hour care - Adults (18-65 and 65+)
Prices may vary depending on the complexity of your needs
Contact the office to book a free no obligation assessment
Competitive rates offered for all our services
The price(s) shown are provided by the agency. Contact Needs Matter Care for full pricing details and T&Cs.
Review from V B (Client / Service User) published on 9 October 2026 Date of experience: September 2026•Submitted via Website•
Overall Experience
I required a part/time carer at very short notice in September and came across Homecare.co.uk who kindly provided the service. Tina one of the management, visited me prior and before the end of the service. I found her very professional, caring, kind and supportive.
The carer provided was...
I required a part/time carer at very short notice in September and came across Homecare.co.uk who kindly provided the service. Tina one of the management, visited me prior and before the end of the service. I found her very professional, caring, kind and supportive. The carer provided was professional, caring.
All in all in my eyes the company deserves a 5* star and I would definitely use them again as well as recommend.
↩Reply from Tina Darko, Registered Manager at Needs Matter Care
Thank you so very much for your kind words. We enjoyed working with you and thank you for the opportunity. Your feedback means a lot.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L P (Daughter of Client) published on 18 September 2026 Date of experience: August 2026•Submitted via Website•
Overall Experience
Augustina supported my Dad after his 5 week stay in hospital and helped him to increase his mobility, communicate, increase his confidence and to be with him to provide consistent care. Her note taking of his progress and needs provided evidence of what professional support we needed to meet his...
Augustina supported my Dad after his 5 week stay in hospital and helped him to increase his mobility, communicate, increase his confidence and to be with him to provide consistent care. Her note taking of his progress and needs provided evidence of what professional support we needed to meet his care needs. She built a relationship with my mother that aided mum to look after dad so they could work out what dad needed support with. She supported us through a fortnight of providing intense support which I am very grateful for. Thank you.
↩Reply from Tina Darko, Registered Manager at Needs Matter Care
Thank you so much for your lovely feedback Louise. It has been a privilege to get to know mum and dad and thank you for the trust you placed in us. We are truly grateful. Thank you
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gary C (Son of Client) published on 16 July 2026 Date of experience: June 2026•Submitted via Website•
Overall Experience
Their professionalism is excellent wanting to make sure my mother's care is at the highest level possible. To the point they have allocated one carer to my mum called Julie who in my opinion is the most professional caring woman I have had the honour to meet. My mother is so happy
Their professionalism is excellent wanting to make sure my mother's care is at the highest level possible. To the point they have allocated one carer to my mum called Julie who in my opinion is the most professional caring woman I have had the honour to meet. My mother is so happy
↩Reply from Tina Darko, Registered Manager at Needs Matter Care
Thank you so much Gary for your feedback. It is an honour to support mum and we truly appreciate your trust and feedback. Thank you
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Clare P (Daughter of Client) published on 29 April 2026 Date of experience: March 2026•Submitted via Website•
Overall Experience
We recently used Needs Matter Care for my mum after her knee replacement and were extremely impressed.
Our carer, (same carer every day) visited every morning for an hour over 3 weeks and was absolutely wonderful. She helped my mum get up, washed and dressed with such kindness and dignity, and...
We recently used Needs Matter Care for my mum after her knee replacement and were extremely impressed.
Our carer, (same carer every day) visited every morning for an hour over 3 weeks and was absolutely wonderful. She helped my mum get up, washed and dressed with such kindness and dignity, and made a real difference to her recovery.
She was always punctual, professional and so friendly, instantly putting my mum at ease. She also gave my dad a much-needed break, which meant a lot to us.
The service was very reasonably priced and we wouldn't hesitate to recommend Needs Matter Care to anyone needing support at home.
Thank you again to Needs Matter Care
↩Reply from Tina Darko, Registered Manager at Needs Matter Care
Thank you so much for your kind words. It means a great deal to our team to know that we made a positive difference to your mother's care. We truly appreciate your trust and support. Thank you
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J G (Daughter of Client) published on 28 April 2026 Date of experience: April 2026•Submitted via Website•
Overall Experience
We have used Needs Matter Care since February 2026 and are extremely happy with the care they give to our Mum. It gives us great comfort to know that someone pops in each day to make her something to eat and drink and have a chat, this also gives our Mum something to look forward to each...
We have used Needs Matter Care since February 2026 and are extremely happy with the care they give to our Mum. It gives us great comfort to know that someone pops in each day to make her something to eat and drink and have a chat, this also gives our Mum something to look forward to each day!
Tina and her team are such lovely people, very accommodating to our needs and very quick to react to any last minute requests. We couldn't do without them!
↩Reply from Tina Darko, Registered Manager at Needs Matter Care
Thank you so much for your feedback. We are truly grateful you took your time to share your experience. We are committed to delivering the best practice and feedback like yours really motivates us to keep doing what we love so thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Needs Matter Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Needs Matter Care.
Accreditations
There are no accreditations posted yet for Needs Matter Care.
Meet the Team (7)
Owura AdomJob Title Care ManagerJoined 2024
Owura has 7 years of experience in domiciliary care for vulnerable adults. He excels in building strong relationships with staff and service users,...
Owura has 7 years of experience in domiciliary care for vulnerable adults. He excels in building strong relationships with staff and service users, supporting teams in delivering care packages, and fostering a compassionate and inclusive environment.
Owura's experience provides valuable insights into the needs and preferences of service users, guiding his approach to service delivery.
Juliana SarpongJob Title Senior CarerJoined 2024
Juliana works with children with additional needs and vulnerable adults in their own homes, offering personal care support to both client groups....
Juliana works with children with additional needs and vulnerable adults in their own homes, offering personal care support to both client groups. Julie has significant experience in live-in care work, offering support to adults to provide their carers with a break.
Gifty AlomenuJob Title CarerJoined 2025
Gifty works with vulnerable adults and older people in their own homes, offering domiciliary care and client-centred support. Outside this role,...
Gifty works with vulnerable adults and older people in their own homes, offering domiciliary care and client-centred support. Outside this role, Julie works in a residential setting with the elderly, which has enhanced her understanding and experiences of adult social care.
Augustina DanquahJob Title CarerJoined 2026
Over 10 years of working in the care sector, providing comprehensive support to individuals, including assistance with daily living activities,...
Over 10 years of working in the care sector, providing comprehensive support to individuals, including assistance with daily living activities, medication administration, and emotional support.
Relevant certifications include Mandatory Training, Level 1 Medication Awareness, and Level 2: First Aid Basic Life Support, Level 2 People Moving & Handling.
Strong organisational skills, pays attention to detail, and has the ability to work independently as well as part of a team.
Nana-Ama WhiteHeadJob Title Senior Staff-Live in carerJoined 2024
Lives in the client’s home.
On call during the day and possibly at night (depending on care needs)
Assists with bathing, dressing, helping with...
Lives in the client’s home.
On call during the day and possibly at night (depending on care needs)
Assists with bathing, dressing, helping with toileting and continence care
Supports with mobility, such as walking and transfers
Preparing meals and helping with feeding if needed
Undertakes household tasks such as cleaning, laundry and shopping.
Manages medication or reminders
Provides Companionship care
Provides emotional support and conversation
Accompanies clients to appointments or social activities
Encourages hobbies and mental stimulation
Philip AmoakoJob Title Care CoordinatorJoined 2026
Philip (aka) Phil is the coordinator. He organises all care packages, ensuring nothing falls short of what is being delivered.
Phil ensures the...
Philip (aka) Phil is the coordinator. He organises all care packages, ensuring nothing falls short of what is being delivered.
Phil ensures the timeliness of the right service, making sure the family and all the relevant professionals are involved and on the same page.
This role also entails understanding medical, social and practical needs, creating the care plan and outlining what support is required and who provides it, ensuring the care plan is working and then updating it.
Arranging appointments, referrals and homecare. advocating for clients to help them access services, funding or support as well as provide guidance on options, next steps and available resources.
Fostina DarkoJob Title Registered ManagerJoined 2024
Ensures Compliance with all regulatory requirements as set by the Care Quality Commission.
Responsible for delivering safe, effective, compassionate...
Ensures Compliance with all regulatory requirements as set by the Care Quality Commission.
Responsible for delivering safe, effective, compassionate and well-led care that meets the needs of service users. Ensures the service meets all relevant legislation, including the Health and Social Care Act 2008 and associated regulations.
Prepare for and manage CQC inspections
Implement and monitor quality assurance systems and continuous improvement plans.
Frequently Asked Questions about Needs Matter Care
How much does Needs Matter Care cost?
The agency lists fees between £23.50 and £28.50 for hourly visiting care and between £1,200 and £1,450 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Needs Matter Care employ?
Needs Matter Care employs 5 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Needs Matter Care to verify any information. View our terms and conditions. Needs Matter Care has an Enhanced Service -what an Enhanced Service includes.
