Blakehill Healthcare Wiltshire

Suite 8-9, Lansdowne Business Ctr, Lansdowne Court, Bumpers Way, Bumpers Farm, Chippenham SN14 6RZ
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9.1 15 Reviews
  • Blakehill Healthcare Wiltshire, Chippenham
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9.9

Care Provided by Blakehill Healthcare Wiltshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.40
  • Weekly Live-in Care Fees: from £1550

All the prices are negotiable

These prices are only a guideline, please contact Blakehill Healthcare Wiltshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in Charge

  • Paul Glover (Operations Director - Nominated Individual)
Are you the Owner/Manager of Blakehill Healthcare Wiltshire? View your Advertising Options

Blakehill Healthcare Wiltshire Reviews (15)

9.1

Blakehill Healthcare Wiltshire has a Review Score of 9.1 (9.133) out of 10, based on 15 reviews in the last 2 years.
Over all time Blakehill Healthcare Wiltshire has 15 reviews.

Overall Experience
  • 6
  • 7
  • 1
  • 0
  • 1
Date Published
  • 15
  • 2
  • 15
  • 15
  • 0
Reviewer Connection to Blakehill Healthcare Wiltshire
  • 10
  • 2
  • 1
  • 1
  • 1
Total of 15, showing 1-15
Review from E B (Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would not recommend this company. I felt I was not listened to and my needs were not met. The staff in the office were not accommodating regarding times. Also there were some safe guarding concerns with staff shortages. They need more training regarding Compassion. All they cared about was no driving
time the list goes on. I have now got an an excellent care package with my new care providers.
Reply from Wiltshire Manager, Manager at Blakehill Healthcare Wiltshire
Many thanks for your honest feedback, which is consistent with your regular contacts with us. The new management team is focussed on improving the client experience as we undergo a full review of all…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia B (Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very caring showing respect.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from H M (Wife of Client) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are polite and conservative in nature which gives my husband respect and confidence in his care most of the time. They are pleasant and try to get to know his needs well.
Usually a phone call to the office will get a response on the same day. They endeavour to try to get times that suit
my husband although sudden rota changes can complicate his morning routine - although we can accommodate problems that arise through emergencies with other clients. Generally, my husband is happy with the care he receives.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Carrie C (Daughter of Client) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Blakehill are truly awesome. They are accessible, taking calls. They do whatever they can to accommodate needs + desires of clients. They are professional in their standards, they are particular about training + accountability. They are agile in their response to emergency calls. I am very grateful
to know them.
Reply from Lorraine Gazi, Director at Blakehill Healthcare Wiltshire
Dear Carrie,Thank you for your feedback.We will continue to thrive for excellence.Our moto is "Beacon of Excellence.We are happy when you are.Thank you very much.
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Review from G C (Client) assisted by family/friend published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the service Blakehill Provides.
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  • Treated with Dignity
  • Value for Money
Review from J N (Ex Family Member) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blakehill, they're really good when it comes to training carers. They have very professional and lovely carers, which I believe is the source of being in the industry for a long time, but also they have good standards and quality. They know how to flow with times changes, to make sure they keep maintaining
their standards.
Reply from Paul Glover, Operations Director at Blakehill Healthcare Wiltshire
Thanks John that is very kind and really appreciated. The team work hard to provide the best possible results to all our clients and families. We are always looking for ways to improve and develop.
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Review from Shelley N (Daughter of Client) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Blakehill Healthcare has been caring for my mum for nearly a year. Mum's carers come in four times a day. They are a lifesaver for me. They are kind, compassionate and professional. My mum is very fond of them. Myself and my mum cannot thank them enough.
Reply from Paul Glover, Operations Director at Blakehill Healthcare Wiltshire
Thank you so much for your review. Your insights and feedback are truly amazing, and we are incredibly grateful for your thoughtful input. We deeply appreciate your time and effort in sharing your…read more
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Review from C W (Client) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Your service covers all my needs.
Very good service, I'm always pleased to see the helpful staff and their politeness and smile and patience with helping me.
Reply from Paul Glover, Operations Director at Blakehill Healthcare Wiltshire
Thank you for you great views and excellent feedback on the service, they are gratefully received and noted. We always aim to develop and improve the service and we are learning all the time.
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Review from Richard P (Husband of Client) published on 31 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with service and staff has been excellent.
Reply from Paul Glover, Operations Director at Blakehill Healthcare Wiltshire
Thank you Richard for the review. Your feedback is outstanding and welcomed, we are thrilled as an organisation that we are working so well with you and your loved ones. It is so important that we…read more
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  • Treated with Dignity
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Review from Wendy D (Client) published on 25 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team is fantastic, they are always willing to help me.
Reply from Paul Glover, Operations Director at Blakehill Healthcare Wiltshire
Thank you for your comments, feedback and views. They are extremely valuable to us and will help the service develop and improve. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M A (Client) published on 25 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied with the care I receive from Blakehill Healthcare. The staff are pleasant and reliable.
Reply from Paul Glover, Operations Director at Blakehill Healthcare Wiltshire
Thank you for your comments, feedback and views. They are extremely valuable to us and will help the service develop and improve.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G H (Client) assisted by family/friend published on 25 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been using Blakehill Healthcare Ltd for a little while and I am very happy with the care I get. The carers are a very happy team who always have a cheerful attitude with the care they provide. I do not get help with household chores or activities, neither do they have time to sit and chat. However,
the personal care I do receive is very good and a great help. Especially in hoisting.
Reply from Paul Glover, Operations Director at Blakehill Healthcare Wiltshire
Thank you for your comments, feedback and views. They are extremely valuable to us as an organisation and will help the service develop. We welcome all feedback which is used to improve our services…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nick H (Client) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best carer in the world, please can I have all the time? I think she is the best.
Reply from Paul Glover, Operations Director at Blakehill Healthcare Wiltshire
Thank you for your comments, feedback and views, they are extremely valuable to us and will help the service develop and grow. We welcome all feedback which is used to improve our services and ensure…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J A (Client) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care is very good with Blakehill Healthcare.
Reply from Paul Glover, Operations Director at Blakehill Healthcare Wiltshire
Thank you for your comments, feedback and views, they are extremely valuable to us as an organisation and will help the service develop. We welcome all feedback which is used to improve our services…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G G (Client) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care. Help me with my day to day. Sometimes the staff are just happy.
Reply from Paul Glover, Operations Director at Blakehill Healthcare Wiltshire
Thank you for your comments, feedback and views, they are extremely valuable to us as an organisation and will help the service develop. We welcome all feedback which is used to improve our services…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.1 (9.133)

Overview of Review Score

The Review Score of 9.1 (9.133) out of 10 for Blakehill Healthcare Wiltshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.133 for Blakehill Healthcare Wiltshire is calculated as follows: ( (38 Excellents x 5) + (37 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 90 Ratings = 4.133
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blakehill Healthcare Wiltshire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2024

Overall Inadequate

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Blakehill Healthcare Wiltshire

What Type of Services does Blakehill Healthcare Wiltshire offer?

Blakehill Healthcare Wiltshire offers Home Care.

How many Carers does Blakehill Healthcare Wiltshire employ?

Blakehill Healthcare Wiltshire employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blakehill Healthcare Wiltshire to verify any information. View our terms and conditions. Blakehill Healthcare Wiltshire has an Basic Service - more info.