Ochil Care Reviews (2)
Ochil Care has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Ochil Care has 2 reviews.
Review from W B (Client) published on 4 June 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Bibiana, Registered Manager at Ochil Care
Thank you so much for your kind review. I am so pleased to hear that our team has been able to offer you such great support and help lift your spirits. Your feedback truly means a lot, and I will be sure to share your lovely comments with the team. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Catherine M (Wife of Client) published on 11 March 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Thanks to the team and I will certainly use
Reply from Bibiana, Registered Manager at Ochil Care
Thank you for your lovely review. We are happy to hear that you felt comfortable and confident leaving your husband in our care. Our team takes great pride in providing friendly & compassionate support, and it's wonderful to know that this was reflected in your experience.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.5 (8.500) out of 10 for Ochil Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Ochil Care is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Ochil Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.