Penuel Care Services Ltd

15 Beecraigs Way, Plains, Airdrie ML6 7GD
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9.6 6 Reviews
  • Penuel Care Services Ltd, Airdrie
Penuel Care Services Ltd is based in the heart of Central Scotland and offers unique community-based social care services. Penuel care services has been founded to meet a need for quality home care and housing support services.

Hence the service has been developed with an organised, responsive and highly experienced management team, dedicated to providing unparalleled care at home services, with competent and well-trained staff, and with service users at the centre of everything.

Penuel Care Services Ltd provides guidance and practical solutions to enable older adults and/or persons with disabilities to live independently in their own homes, to achieve their goals in life and to help them play an active part in their community.
Based around individual needs, Penuel care services offer a range of services tailored to meet the requirements of each individual service user.

Penuel care services provide both day and night care, from pop-in visits through to full daytime sitting services or night sleeps/wakes. For more information on services please visit the website.
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Care Provided by Penuel Care Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21 – £25.98
  • Weekly Live-in Care Fees: £1400 – £1600

These fees may be flexible and mileage maybe chargeable depending on distance. Any additional charges will be agreed before agreement is made to provide support

These prices are only a guideline, please contact Penuel Care Services Ltd to find out the exact price for your requirements.

Contact Penuel Care Services Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Penuel Care Services Ltd to get a personalised quote.

Good to Know

Owner

  • Penuel Care Services Ltd
  • Privately Owned

Person in Charge

  • Lena Mekwi (Manager)

Penuel Care Services Ltd Reviews (6)

9.6

Penuel Care Services Ltd has a Review Score of 9.6 (9.550) out of 10, based on 6 reviews in the last 2 years.
Over all time Penuel Care Services Ltd has 6 reviews.

Overall Experience
  • 6
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Date Published
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Reviewer Connection to Penuel Care Services Ltd
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Total of 6, showing 1-6
Review from Lilian M (Wife of Client) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise Penuel Services enough as I have been so lucky to have found this lovely company
Abe is the carer for my husband when I am out and she is so lovely very polite and friendly and her detail to good care and small things ie like always washing her hands when she arrives and always clearing
up any cups and plates she has used for my Husband.These small but noticeable things make all the difference are important. I would say that from the Manager to the Supervisor I would say are very kind and have assisted when My husband had a fall and all came to my House after calling for an ambulance.They were so supportive to me and called me the next day to check on my Husband and myself to see how we were. So if you are in need if a carer for your loved one then you would be delighted with Penuel Care Service xx
Reply from Lena Mekwi, Registered Manager at Penuel Care Services LtdDear Lilian,

Thank you for your very kind words. Thank you also for appreciating Ebi in particular. We will pass on your kind words to the team and especially to Ebi. Thank you for trusting us to provide support for your loved one. We are always happy to be of service.

Kindest Regards,
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Fiona S (Daughter of Client) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following several hospital stays during the summer my Mum needed extensive follow up care.We did get daytime care but unfortunately the local authority didnt provide overnight care which we desperately needed to make sure Mum was safe.


In addition Dad had a recent dementia diagnosis so it wasn't

a straight forward situation .


We turned to Penuel Care .Lena could not have been more helpful and answered all of our questions with compassion and patience.Lena was able to arrange a member of her staff to stay over really quickly and it gave us some respite as well as assurance that Mum was safe.
Excellent company to deal with and although Mum has turned a corner and we only needed help for a month we would have no hesitation in contacting Penuel care if we needed further help.
As matter of fact they would be my first port if call .

Reply from Lena Mekwi, Registered Manager at Penuel Care Services LtdDear Fiona,Thank you so much for this amazing review. We are really glad you and your family had confidence in us and trusted us to support your beloved mum. It was great working with you all, and if we could be of service in the future, please do not hesitate to get in touch. Kindest Regards
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  • Treated with Dignity
  • Value for Money
Review from Karen M (Daughter of Client) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we would highly recommend Penuel Care Services. Very professional, very efficient and lovely to deal with. Mum says her carer could not do more to ensure that her every need is met. Very competitively priced. Their care, kindness, professionalism, trustworthiness and reliability make them
worth every penny.
Reply from Lena Mekwi, Registered Manager at Penuel Care Services LtdWe are honoured to serve and are overjoyed that we are making a difference to your mum's life and to the family as a whole. Your kind words will be shared with the team. It will really motivate us all to continue to maintain the very best support that we strive to provide to all those we serve. Thank you for choosing Penuel Care Services and giving us the opportunity to be of service your family.Kind regards,
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Lisa Marie B (Daughter of Client) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm really pleased with the care my mum has been given. All staff have been really friendly and helpful and mum looks forward to the visits. She loves her chats . I Would highly recommend them to anyone looking for care of a loved one .
Reply from Lena Mekwi, Registered Manager at Penuel Care Services LtdThank you so much for this great feedback. We are delighted to be of service to you and your family. We will make sure your kind words get back to the rest of the team.Thanks again,
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gerry B (Son of Client) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is really pleased with the excellent service and thoroughly looks forward to each visit. She is always clean, fed and happy each and every time we speak with her. Really pleased and would definitely recommend.
Reply from Lena Mekwi, Registered Manager at Penuel Care Services LtdThank you so much for your kind words. We are glad to know that your mum is really pleased with the service she is receiving. It is a great encouragement to our staff team and we will ensure this great feedback gets passed on to the whole team. Thanks again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sharon M (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I engaged with the care agency as I wanted social support to take my 88 yr old out into the community to visit places he might enjoy. The carers treat my Dad with dignity, respect, are very bubbly, helpful and seem to really enjoy their job. They have taken my Dad to various places like cafes, museums
and other places they could think of. 3 weeks from the start of the service my Dad is able to suggest places and tell the carers what he enjoyed and what he didn't. The carers are great at keeping me up to date with their plans. The service has been a life saver for me as I was struggling with my caring role as my Dads behaviour was getting very out of control as he was bored at home as he's very isolated. Such a fabulous opportunity and service.
Reply from Lena Mekwi, Registered Manager at Penuel Care Services LtdThank you so much for your wonderful words and thank you for giving us the opportunity to serve you and your family. We are pleased to be making a positive difference in your dad's life while doing what we love.Kind regards,
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for Penuel Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Penuel Care Services Ltd is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Penuel Care Services Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 = 4.55
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Lena

Lena Mekwi

Job Title: Registered Manager Joined: 2025

I have worked in Health and social care for over 20 years. Earlier in my career worked as a Support worker for an agency in England. The work included but assignments to NHS hospitals and to social care mostly in people’s homes. When I was doing my nursing training I worked for an agency as well as for the NHS bank.


I trained as a registered nurse in Learning disabilities and worked in England with people with learning disabilities in small group homes run by the NHS. This ranged from people with profound learning disabilities to people with autism and those with behaviours that challenged services. Even though this were NHS inpatients, the model of care was a social care model. We supported them with activities of daily living including shopping, cooking, cleaning, medication, personal care to name a few. I worked in this role for 3 and a half years before moving to Scotland as a team leader and then a Senior charge nurse for an inpatient service for people with learning disabilities. I managed a staff team of over 50 staff.


My duties included but were not limited to doing and approving staff rotas, staff supervision, recruitment mainly supervision, attendance management, working as in a multidisciplinary team to plan treatment and care for the inpatients and this included discharge planning. Sometimes we had to provide transitional support in the new homes and support the new care providers to become familiar with the care plans before slowing withdrawing. We also, provided liaison service to prevent admissions to hospital and help people remain in their own homes. These meant working closely with social workers, third sector provided, service users and their families and friends.


I currently work at NHS Forth Valley and in my current role I have worked mainly with older adults over 65 years old with debilitating and long term conditions including Stroke, dementia, falls, COPD, diabetes, etc

Frequently Asked Questions about Penuel Care Services Ltd

What Type of Services does Penuel Care Services Ltd offer?

Penuel Care Services Ltd offers Home Care.

How many Carers does Penuel Care Services Ltd employ?

Penuel Care Services Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Penuel Care Services Ltd to verify any information. View our terms and conditions. Penuel Care Services Ltd has an Enhanced Service - more info.