Symbol Family Support Services LTD is an independent, family owned company, who have just celebrated 25 years in the care sector.
Symbol are committed to providing a high level of bespoke care and support for anyone who needs support to live and thrive as independently as possible in their own homes and local communities. They have significant experience and expertise in supporting both older people and people with learning disabilities...
Care Provided by Symbol Family Support Services
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Contact Symbol Family Support Services to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
-
NHS (Contracted Provider) -
Good to Know
Owner
- Symbol Family Support Services Ltd
- Private Owned
Person in charge
- Janice Clark (Registered Manager)
Symbol Family Support Services Reviews (12)
Symbol Family Support Services has a Review Score of 9.8 (9.8) out of 10, based on 12 reviews in the last 2 years.
Over all time Symbol Family Support Services has 12 reviews.
My daughter has recently had her bedroom redecorated, carpeted and refurnished which was incredibly disruptive to both her and all the other clients at the house however the house managerial team and all the staff bent over backwards to help make that happen for her, I can't thank them enough.
Thank you for your kind review, and i must say how beautiful her bedroom looks :-) I will pass on your praise to the teams
My son has been a client of Symbol Family Support Services for 5 years. He has been provided with excellent care and support.
He has continued to make really good progress in all areas, and is extremely happy.
thank you for your kind review, i will be sure to pass this on to his team.
The current management structure seems to be very settled and has been in place about 3 years now and I am very happy.
Thank you for your kind and thoughtful words and for taking the time to share this review, It has been a pleasure seeing your daughter flourish into a wonderful, strong minded young woman. I will pass your kind words onto the staff team at the service.
My son moved into symbols supported living roughly 6 years ago.We feel so lucky to have such a wonderful caring team under Sarah the house manager. We feel that they go the extra mile to meet my sons needs.Added to this they always take on board and quickly resolve any concerns we might have.Nothing is too much trouble. Its so reassuring to know as parents that all his needs are being met as well as any health issues are closely monitered. We are very grateful to all the staff
Thank you for your kind and thoughtful words and for taking the time to share this review. It means so much to know you value our support team. We greatly appreciate your feedback and will be sure to share it with the team.
Service users are encouraged to lead active and individual lives and are supported well whilst doing this.
Where they live feels like a proper home not somewhere where people are just looked after and we are always made to feel welcome.
I am always kept up to date with necessary information and am always contacted back straight away with any questions I have.
Thank you for your kind and thoughtful words and for taking the time to share this review. We greatly appreciate your feedback and will be sure to share it with the team.
My daughter has moved into supported living which has been extremely emotional! She settled in from day one!! The whole process was wonderful with Janice guiding and supporting us both. The house manager, Sarah, arranged a couple of meet ups with the other clients which were brilliant. All the staff and carers couldn't have been more caring if they tried! A wonderful organisation who care so much for the clients and has a wonderful family atmosphere. I would strongly recommend Symbol to any other families or professionals. Thank you
Thank you so much for your kind review, it has been a pleasure seeing your daughter settle in and make new friends.
We are so grateful for the support they give and would recommend their services... thank you all for your help and for caring
Thank you so much for your kind review. We appreciate your feedback and are always here if you need anything further.
Our son has just moved into supported living with Symbol in Kent after having a poor experience with another provider. Janice and her team are exceptional providing supported living how it should be done. Our son has gone from being depressed and unmotivated to smiling once again and eager to try new things. His self esteem has improved and the team have been 110% dedicated. Janice and her team are worth their weight in gold and I would have no hesitation in recommending their services. We thank you all so much.
Thank you for your kind review, your son has had a positive impact within the house and has made some lovely friendships.
They offer fantastic quality of care and are so reliable. It is hard living so far away from mum but they look after her every need and I cannot speak more highly of them and would recommend straight away.
Thank you for your kind words. Mum certainly brightens the staff's day.
Symbol looked after my partner with compassion, professionalism and endless patience. Their carers are second to none. I was close to breaking point with my partner with dementia, they supplied the support I needed very quickly. Their carers not only took care of her they also listened to me and supported me emotionally. I am eternally grateful for their help. The company is run efficiently by lovely ladies who understand the meaning of care. I would recommend them with no hesitation.
Thank you for your lovely review, We are so glad to hear that both you and your partner felt well cared for. Providing compassionate and high quality care is our top priority.
I started using Symbol family support services for my elderly mother who has Alzheimer's vascular dementia in January 2025. There services have enabled my mother to continue to live in her own home and it really has become life changing for her and my family. They have been professional and really educated / advised me on care in home and having tried other care suppliers, Symbol are a cut above the rest. They are always on time, flexible and work with mum in many ways to assist her. I would highly recommend them to anyone considering using home care for a family member.
Thank you for your lovely review, i will pass your feedback on to the staff.
Unfortunately dad has now passed and we no longer need the services of Symbol Care, but whomever has their time and attention now are the lucky ones. Thank you, I couldn't have looked after him without you. x
Thank you for your lovely review, We were truly honored to have been a part of your Dad's life. It was our privilege to support him, all the staff enjoyed his daily jokes and quotes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 November 2025- Caring Good
- Effective Good
- Responsive Requires improvement
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Symbol Family Support Services.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Symbol Family Support Services.
Meet the Team (2)
Janice Clark is the Senior Manager for Supported Living and Outreach Services.
She has over 26 years of experience in the care sector, achieving her NVQs in Health and Social Care levels 2, 3 and 5. Janice is very passionate and dedicated. Janice prides herself in ensuring all clients' needs and wants are met efficiently; she is very person-centred, motivated and straight talking.
Janice is supported by a team of Support Workers who have a number of years of experience, formal training and qualifications in specialist areas of care.
Collette has over 15 years experience in the care sector. Collette has been with Symbol Family Support Services since 2020, starting as a support worker working her way to Deputy Manager.
Collette is a very dedicated member of the community team she is well liked and respected by the staff.
Frequently Asked Questions about Symbol Family Support Services
How many Carers does Symbol Family Support Services employ?
Symbol Family Support Services employs 15 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Symbol Family Support Services to verify any information. View our terms and conditions. Symbol Family Support Services has an Enhanced Service - more info.