Symbol Family Support Services LTD is an independent, family owned company, who have just celebrated 25 years in the care sector.
Symbol are committed to providing a high level of bespoke care and support for anyone who needs support to live and thrive as independently as possible in their own homes and local communities. They have significant experience and expertise in supporting both older people and people with learning disabilities...
Symbol Family Support Services LTD is an independent, family owned company, who have just celebrated 25 years in the care sector.
Symbol are committed to providing a high level of bespoke care and support for anyone who needs support to live and thrive as independently as possible in their own homes and local communities. They have significant experience and expertise in supporting both older people and people with learning disabilities to live their best lives.
Symbol can support you in your own home with those things that have become tricky – such as shopping, getting to appointments (GP, dentist, hairdresser etc.), cooking, bathing/showering, cleaning and other ad hoc household tasks like sorting out bills.
Symbol can provide interim support where your family or other carers are away – you may for example have a family member who lives with you, or nearby, who wishes to go on holiday, take a break or needs to fulfil other commitments. Symbol can step in to provide that extra help and peace of mind for all involved.
Returning home from hospital – to bridge the gap following an illness, accident or operation you may need that extra bit of help to do some things around your home, manage your health and/or personal needs and keep you safe while you get back on your feet. You might want somebody to stay over at night or to pop in daily or anything in between.
Is your family member ready to move on to the next step to live as independently as possible, In Symbol's supported living services they offer 24 hour support to assist you to gain a wide variety of skills needed for daily living. Supported living is for anyone with a learning disability over the age of 18.
Symbol Family Support Services believe that anything is possible, and will always seek to provide the best support whilst they uphold the dignity of those they work with at all times.
Care Provided by Symbol Family Support Services
Types of Home Care
Visiting Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £25.98
Contact Symbol Family Support Services to get a personalised quote:
The price(s) shown are provided by the agency. Contact Symbol Family Support Services for full pricing details and T&Cs.
Symbol Family Support Services has a Review Score of 9.8 (9.825) out of 10, based on 13 reviews in the last 2 years. Over all time Symbol Family Support Services has 13 reviews.
Reviewer Connection to Symbol Family Support Services
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Showing 13 reviews matching selected criteria
Review from B P (Son of Client) published on 9 October 2026 Date of experience: August 2026•Submitted via Website•
Overall Experience
My father was diagnosed with terminal cancer in April of this year, which came as a great shock to not just us and the family, but all the friends and basically everyone he ever met and which we were in contact with, were deeply shocked because he had been such a strong, healthy man. Following on...
My father was diagnosed with terminal cancer in April of this year, which came as a great shock to not just us and the family, but all the friends and basically everyone he ever met and which we were in contact with, were deeply shocked because he had been such a strong, healthy man. Following on from this, after the diagnosis, we started trying to arrange a care package, and this is when we managed to be put in touch with Symbol. Janice Clark, came for the initial meeting to assess Dad's needs, and from that point forwards, her and her team provided the utmost of care, compassion, and just simply made the difference between my father having to go potentially into a hospice when his wishes were to stay at home in his familiar surroundings. Without the superb care and attention of Janice and her team, this is something that would not have been possible, and thus he would have passed away in an unfamiliar surrounding. We can't thank Janice and her team enough! Brad & Liz
↩Reply from Janice Clark, homecare manager at Symbol Family Support Services
Thank you so much for taking the time to write such heartfelt review. We were delighted to support your dad alongside you, Liz and Jim, I will share your very kind thoughts with the team. Wishing you all the very best
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Review from A D (Mother of Client) published on 19 January 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
My daughter is happy and feels safe in her supported living placement. All the staff are empathetic, kind and caring and are very supportive to both her and myself. They work hard to enable her to have a full and busy life and Symbol provide an amazing range of activities through the day services....
My daughter is happy and feels safe in her supported living placement. All the staff are empathetic, kind and caring and are very supportive to both her and myself. They work hard to enable her to have a full and busy life and Symbol provide an amazing range of activities through the day services.
My daughter has recently had her bedroom redecorated, carpeted and refurnished which was incredibly disruptive to both her and all the other clients at the house however the house managerial team and all the staff bent over backwards to help make that happen for her, I can't thank them enough.
↩Reply from Janice Clark, homecare manager at Symbol Family Support Services
Thank you for your kind review, and i must say how beautiful her bedroom looks :-) I will pass on your praise to the teams
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Review from K I (Mother of Client) published on 15 January 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
My son has been a client of Symbol Family Support Services for 5 years. He has been provided with excellent care and support.
He has continued to make really good progress in all areas, and is extremely happy.
My son has been a client of Symbol Family Support Services for 5 years. He has been provided with excellent care and support.
He has continued to make really good progress in all areas, and is extremely happy.
↩Reply from Janice Clark, homecare manager at Symbol Family Support Services
thank you for your kind review, i will be sure to pass this on to his team.
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Review from L B (Mother of Client) published on 14 January 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
My daughter has been supported to live by Symbol for 10 years now and what I find so reassuring is their compassion and willingness to work with the whole family to make the clients life as fulfilling and stress free as possible. Yes, there have been difficult times - take Covid - but the...
My daughter has been supported to live by Symbol for 10 years now and what I find so reassuring is their compassion and willingness to work with the whole family to make the clients life as fulfilling and stress free as possible. Yes, there have been difficult times - take Covid - but the communication is always there and my daughter has grown with them to have a solid grounding and to feel safe and secure, through staffing changes at all levels...
The current management structure seems to be very settled and has been in place about 3 years now and I am very happy.
↩Reply from Janice Clark, homecare manager at Symbol Family Support Services
Thank you for your kind and thoughtful words and for taking the time to share this review, It has been a pleasure seeing your daughter flourish into a wonderful, strong minded young woman. I will pass your kind words onto the staff team at the service.
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Review from Susan B (Mother of Client) published on 14 January 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
My son moved into symbols supported living roughly 6 years ago.We feel so lucky to have such a wonderful caring team under Sarah the house manager. We feel that they go the extra mile to meet my sons needs.Added to this they always take on board and quickly resolve any concerns we might...
My son moved into symbols supported living roughly 6 years ago.We feel so lucky to have such a wonderful caring team under Sarah the house manager. We feel that they go the extra mile to meet my sons needs.Added to this they always take on board and quickly resolve any concerns we might have.Nothing is too much trouble. Its so reassuring to know as parents that all his needs are being met as well as any health issues are closely monitered. We are very grateful to all the staff
↩Reply from Janice Clark, homecare manager at Symbol Family Support Services
Thank you for your kind and thoughtful words and for taking the time to share this review. It means so much to know you value our support team. We greatly appreciate your feedback and will be sure to share it with the team.
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Review from J F (Next of Kin) published on 14 January 2026 Date of experience: May 2025•Submitted via Website•
Overall Experience
My experience with symbol has been very positive from caring and helpful staff to appropriate accommodation and medical care. Service users are encouraged to lead active and individual lives and are supported well whilst doing this.
Where they live feels like a proper home not somewhere where...
My experience with symbol has been very positive from caring and helpful staff to appropriate accommodation and medical care. Service users are encouraged to lead active and individual lives and are supported well whilst doing this. Where they live feels like a proper home not somewhere where people are just looked after and we are always made to feel welcome.
I am always kept up to date with necessary information and am always contacted back straight away with any questions I have.
↩Reply from Janice Clark, homecare manager at Symbol Family Support Services
Thank you for your kind and thoughtful words and for taking the time to share this review. We greatly appreciate your feedback and will be sure to share it with the team.
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Review from Sharon M (Mother of Client) published on 22 December 2025 Date of experience: November 2025•Submitted via Website•
Overall Experience
My daughter has moved into supported living which has been extremely emotional! She settled in from day one!! The whole process was wonderful with Janice guiding and supporting us both. The house manager, Sarah, arranged a couple of meet ups with the other clients which were brilliant. All the...
My daughter has moved into supported living which has been extremely emotional! She settled in from day one!! The whole process was wonderful with Janice guiding and supporting us both. The house manager, Sarah, arranged a couple of meet ups with the other clients which were brilliant. All the staff and carers couldn't have been more caring if they tried! A wonderful organisation who care so much for the clients and has a wonderful family atmosphere. I would strongly recommend Symbol to any other families or professionals. Thank you
↩Reply from Janice Clark, homecare manager at Symbol Family Support Services
Thank you so much for your kind review, it has been a pleasure seeing your daughter settle in and make new friends.
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Review from Stephen P (Cousin of Client) published on 9 December 2025 Date of experience: April 2025•Submitted via Website•
Overall Experience
My cousin moved into supported living with Symbol, under the care of Janice and her fantastic team.. the change in him is just amazing, he settled in so well with their support and kindness..
We are so grateful for the support they give and would recommend their services... thank you all for your...
My cousin moved into supported living with Symbol, under the care of Janice and her fantastic team.. the change in him is just amazing, he settled in so well with their support and kindness..
We are so grateful for the support they give and would recommend their services... thank you all for your help and for caring
↩Reply from Janice Clark, homecare manager at Symbol Family Support Services
Thank you so much for your kind review. We appreciate your feedback and are always here if you need anything further.
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Review from D T (Mother of Client) published on 12 November 2025 Date of experience: October 2025•Submitted via Website•
Overall Experience
Our son has just moved into supported living with Symbol in Kent after having a poor experience with another provider. Janice and her team are exceptional providing supported living how it should be done. Our son has gone from being depressed and unmotivated to smiling once again and eager to try...
Our son has just moved into supported living with Symbol in Kent after having a poor experience with another provider. Janice and her team are exceptional providing supported living how it should be done. Our son has gone from being depressed and unmotivated to smiling once again and eager to try new things. His self esteem has improved and the team have been 110% dedicated. Janice and her team are worth their weight in gold and I would have no hesitation in recommending their services. We thank you all so much.
↩Reply from Janice Clark, homecare manager at Symbol Family Support Services
Thank you for your kind review, your son has had a positive impact within the house and has made some lovely friendships.
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Review from Peter T (Son of Client) published on 9 April 2025 Date of experience: February 2025•Submitted via Website•
Overall Experience
They offer fantastic quality of care and are so reliable. It is hard living so far away from mum but they look after her every need and I cannot speak more highly of them and would recommend straight away.
They offer fantastic quality of care and are so reliable. It is hard living so far away from mum but they look after her every need and I cannot speak more highly of them and would recommend straight away.
↩Reply from Janice Clark, homecare manager at Symbol Family Support Services
Thank you for your kind words. Mum certainly brightens the staff's day.
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Review from Diane D (Civil Partner of Client) published on 3 April 2025 Date of experience: January 2025•Submitted via Website•
Overall Experience
Symbol looked after my partner with compassion, professionalism and endless patience. Their carers are second to none. I was close to breaking point with my partner with dementia, they supplied the support I needed very quickly. Their carers not only took care of her they also listened to me and...
Symbol looked after my partner with compassion, professionalism and endless patience. Their carers are second to none. I was close to breaking point with my partner with dementia, they supplied the support I needed very quickly. Their carers not only took care of her they also listened to me and supported me emotionally. I am eternally grateful for their help. The company is run efficiently by lovely ladies who understand the meaning of care. I would recommend them with no hesitation.
↩Reply from Janice Clark, homecare manager at Symbol Family Support Services
Thank you for your lovely review, We are so glad to hear that both you and your partner felt well cared for. Providing compassionate and high quality care is our top priority.
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Review from Paul M (Son of Client) published on 3 April 2025 Date of experience: January 2025•Submitted via Website•
Overall Experience
I started using Symbol family support services for my elderly mother who has Alzheimer's vascular dementia in January 2025. There services have enabled my mother to continue to live in her own home and it really has become life changing for her and my family. They have been professional and really...
I started using Symbol family support services for my elderly mother who has Alzheimer's vascular dementia in January 2025. There services have enabled my mother to continue to live in her own home and it really has become life changing for her and my family. They have been professional and really educated / advised me on care in home and having tried other care suppliers, Symbol are a cut above the rest. They are always on time, flexible and work with mum in many ways to assist her. I would highly recommend them to anyone considering using home care for a family member.
↩Reply from Janice Clark, homecare manager at Symbol Family Support Services
Thank you for your lovely review, i will pass your feedback on to the staff.
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Review from Amanda C (Daughter of Client) published on 3 April 2025 Date of experience: December 2024•Submitted via Website•
Overall Experience
I highly recommend using Symbol Care for anyone who needs extra support at home. My father developed dementia 4 years ago and his care needs progressed over that time that I could not meet them on my own, so I engaged Symbol's help and they talked me through every step of the way and at each...
I highly recommend using Symbol Care for anyone who needs extra support at home. My father developed dementia 4 years ago and his care needs progressed over that time that I could not meet them on my own, so I engaged Symbol's help and they talked me through every step of the way and at each review we discussed his increasing care needs. Even when short staffed, they never left dad without care. Their consistency with staff is good and with dad's dementia that was a bonus because he wasn't scared of strange people coming into the house each day. He built up a great rapport with his carers and they would often share a joke and giggle.
Unfortunately dad has now passed and we no longer need the services of Symbol Care, but whomever has their time and attention now are the lucky ones. Thank you, I couldn't have looked after him without you. x
↩Reply from Janice Clark, homecare manager at Symbol Family Support Services
Thank you for your lovely review, We were truly honored to have been a part of your Dad's life. It was our privilege to support him, all the staff enjoyed his daily jokes and quotes.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 November 2025
Overall Requires improvement
CaringGood
EffectiveGood
ResponsiveRequires improvement
SafeRequires improvement
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Symbol Family Support Services.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Symbol Family Support Services.
Accreditations
There are no accreditations posted yet for Symbol Family Support Services.
Meet the Team (2)
Janice ClarkJob Title Registered ManagerJoined 2020
Janice Clark is the Senior Manager for Supported Living and Outreach Services.
She has over 26 years of experience in the care sector, achieving...
Janice Clark is the Senior Manager for Supported Living and Outreach Services.
She has over 26 years of experience in the care sector, achieving her NVQs in Health and Social Care levels 2, 3 and 5. Janice is very passionate and dedicated. Janice prides herself in ensuring all clients' needs and wants are met efficiently; she is very person-centred, motivated and straight talking.
Janice is supported by a team of Support Workers who have a number of years of experience, formal training and qualifications in specialist areas of care.
Collette Lambert-WilliamsJob Title Community Deputy ManagerJoined 2020
Collette has over 15 years experience in the care sector. Collette has been with Symbol Family Support Services since 2020, starting as a support...
Collette has over 15 years experience in the care sector. Collette has been with Symbol Family Support Services since 2020, starting as a support worker working her way to Deputy Manager.
Collette is a very dedicated member of the community team she is well liked and respected by the staff.
Frequently Asked Questions about Symbol Family Support Services
How much does Symbol Family Support Services cost?
The agency lists fees from £25.98 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider).
How many Carers does Symbol Family Support Services employ?
Symbol Family Support Services employs 15 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Symbol Family Support Services to verify any information. View our terms and conditions. Symbol Family Support Services has an Enhanced Service -what an Enhanced Service includes.
