Ritagreen Healthcare Services Ltd

She is responsible for the overall leadership, management and delivery of high-quality care services in accordance with regulatory standards, company policies, and the needs of service users. She ensures compliance with all legal and regulatory requirements while fostering a positive, safe, and supportive environment for staff and service users. She leads, motivates and supports the care team to deliver exceptional care services. She fosters a positive and inclusive workplace culture. Oversee the planning, implementation, and evaluation of care services to meet the needs of service users. Ensure that the care plan is tailored, up-to-date, and reviewed regularly.

Promote person-centred care and respect for service users' dignity and rights. Regular compliance and Quality Assurance with all relevant legislation, standards and policies like CQC, Safeguarding teams, CCG and many more. Feedback and complaints have been dealt with in a timely manner necessary steps have been taken to avoid recurrence.

Mihaela is in charge of all the activities related to care; she resolves every client's query, sorts out the staff's rota and follows up on timesheets and invoices. Ensure compliance with our care services. She ensures that the staff follow all our policies and procedures set out by the organisation. Mihaela ensures that confidentiality in all services, both with the staff and the clients, is maintained. She prioritises the client's safety, organises spot checks, ensures Care is being delivered effectively, escalates any form of concern, and holds supervision and appraisal meetings with the staff. She sees into smooth recruitment process without bias.