Pristine Domiciliary Care Ltd

My husband felt comfortable with his carer right from the start and genuinely looked forward to their regular visits. He was always treated with complete respect and dignity. The team was careful to notice any small changes or issues in a very helpful and constructive way. The manager I had the most interaction with was always friendly, approachable, and ready to help. On rare occasions when a carer was delayed, earlier communication would have been helpful, but overall, our experience from May to October was overwhelmingly positive. We are very grateful for their care and support.

Excellent care. Lovely carers who bring joy and warmth into the home. Very good support from the admin team. I'm very pleased to be under Pristine's care. Carers are very skilled and allow me to feel safe in my home.

Warm friendly staff, caring and kind . Carry out their tasks efficiently and non judgmental to their clients. Always keep family informed of concerns keeping us in the loop very much appreciated.Manager approachable and very helpful changing care to suit the the clients needs.

Relief carer especiall @ weekends, are pleased but not as professional in the care they provide.

The care we received from Pristine Care was outstanding. They were the care provider from NHS for my mother's discharge from hospital. They immediately picked up on the fact that I was struggling with care going forward. They told me what they could offer. They did everything they said they would and a whole lot more. Ayan was always on the end of the phone and she supported me through all my worries even helping me with various aids and where to purchase when the live in care was no longer needed. They are a fantastic team from the organisation of care to actually providing care. Overall it has been an very positive experience in a scary situation. I have recommended them to various friends with parents in need of care.

Pristine Domiciliary has been like a breath of fresh air after replacing the previous care provider in June. I was extremely impressed with the management in the initial assessment process and found them to be very professional and very personable. Communication with them since then has been excellent. The care staff really do care and they go that extra mile. They have built up a great relationship with my aunt who suffers with dementia and Alzheimer's. They are sensitive to my aunt's requirements and provide her with excellent support and care. It has been a great help for the family to know that she is in safe hands and is very reassuring for us. I would highly recommend Pristine.

I've had bad experiences with previous care companies, but Pristine care has made me feel safe and cared for, often going above and beyond to deliver an exceptional service. Their staff are charming, intuitive, caring, supportive and understanding, each with unique strengths that lends to a greater, stronger team.

We were very grateful for their care and support in difficult circumstances

Very good and friendly helpful staff accommodating end eager to help with whatever you need doing nothing else to say except would use them again if required management excelkent good time keeping and trustwortthy.

A huge thank you from myself and my siblings.

I'm truly grateful for the care and dedication they show. It's clear that they genuinely care about the people they support, and that makes a huge difference to families like ours.

I cannot recommend this company highly enough, they cared for my late father in law in the final weeks of his life and every single person we encountered from the first contact was fantastic! a priceless service to find such warm, kind compassionate caring service. My father in law even wanted his carer to come into hospital during a brief stay he was so fond of him! communication was fantastic, and they got us out of a real jam when he was released suddenly from hospital with less then an hours warning with zero mobility and much higher care needs, they immediately increased his care perday, and carers, the same day I called them. I honestly cant stress strongly enough how much this service did for my father in law and my family, stuck in a under performing system to fall through the cracks, they have been the biggest bright spot in a very difficult time. Use with confidence that your loved 1 will be well taken care of and receive the very best care and compassion

Graham is very happy with Shebab's work. He even called Graham a gentleman!! Very happy with the company's work. The company was advised by Beth from a charity to use your company.

I have been delighted with the care my husband has received. The carer who showers him is exceptional and has been well matched, he is quiet and my husband gets on well with him. The evening carer is also excellent, quiet but efficient.

My mother is early stage dementia and although able to live semi-independently, it was clear she would need more support than I was able to give and this would only increase. After researching I reached out to Pristine and we discussed a care plan. Nothing is too much trouble for them and they really are reliable kind and patient carers. I would definitely recommend them; don't keep trying to struggle alone is my advice if you are in a similar situation. The service is as flexible as you need it to be.

We've been impressed with the care and support my brother has received from our care worker at Pristine Domiciliary Care. They are a personable team who genuinely care about the people they support.

They've provided wonderful companionship for him, as well as helping with appointments and shopping.

My brother is autistic and can find change very difficult, but the team have been fantastic in taking a phased, thoughtful approach to introducing his care worker. Their patience, kindness, and understanding have made such a positive difference.

They've made a huge difference to my brother's wellbeing and to our whole family's peace of mind. We're so grateful for everything they do.

I have used Pristine Domiciliary Care Ltd for the past 2 months and we have been really pleased with the service so far. From the beginning, we got help with the initial assessment and the process was very smooth. I feel supported by the carer and the team and it has brought a lot of value to my life. Thank you so much!