MNS Consul Home Care Ltd

40 Moulsham Street, Chelmsford CM2 0HY
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9.7 14 Reviews
  • MNS Consul Home Care Ltd, Chelmsford
MNS Consul Home Care Limited is a compassionate local provider focused on delivering heartfelt and professional care services to individuals in the comfort of their homes. Dedicated to improving individuals’ quality of life, MNS Consul Home Care strives to promote independence through personalised support tailored to each customer's needs.
In the constantly changing field of home care services, MNS Consul Home Care recognises the many challenges customers encounter when seeking care. These include operational inefficiencies among care providers, managing customer relationships, and maintaining high-quality care. To address these issues, the company emphasises system improvements, consistent communication, and quality assurance to ensure seamless care delivery.
MNS Consul Home Care Limited has successfully overcome industry challenges by implementing strategic enhancements that focus on both exceptional customer service and operational effectiveness. Their commitment to personalised care and staff development secures their position as a community leader, dedicated to enriching the lives of the elderly.
For more information or to discuss how MNS Consul Home Care Limited can provide compassionate support for your loved ones, don't hesitate to get in touch with their team today.

Care Provided by MNS Consul Home Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £32
  • Weekly Live-in Care Fees: £1300 – £1450

Please call us today to discuss your needs.

These prices are only a guideline, please contact MNS Consul Home Care Ltd to find out the exact price for your requirements.

Contact MNS Consul Home Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact MNS Consul Home Care Ltd to get a personalised quote.

Good to Know

Owner

  • MNS Consul Home Care Ltd
  • Privately Owned

Person in Charge

  • Claudine Ndamutsa (Registered Manager)
9.7

MNS Consul Home Care Ltd has a Review Score of 9.7 (9.683) out of 10, based on 14 reviews in the last 2 years.
Over all time MNS Consul Home Care Ltd has 14 reviews.

Overall Experience
  • 11
  • 3
  • 0
  • 0
  • 0
Date Published
  • 14
  • 14
  • 14
  • 14
  • 0
Reviewer Connection to MNS Consul Home Care Ltd
  • 6
  • 4
  • 3
  • 1
Total of 14, showing 1-14
Review from Denise H (Daughter of Client) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
MNS Consul Home Care - The carers looked after my mum for several months right up until the day she passed away. They treated her with the utmost respect, care and compassion, supporting her through the toughest time of her life. The care team are a true asset to MNS - always putting the client first.
I
spoke to them daily and they were always patient and reassuring, never once making me feel like a burden. My mum adored the whole team and I cannot thank them enough for everything they did for her and for us as a family. Even after my mum passed, they reached out to make sure I was okay. What more could you ask for I would 100% recommend MNS to anyone looking for genuine, heartfelt care.
Reply from Mathias Ndamutsa, Director at MNS Consul Home Care LtdDear Denise,
Thank you so much for your wonderful feedback! We are really excited to hear about your positive experience with our service. Our team genuinely cares about providing the best possible service, and it means a lot to us that we have met your expectations. We will share this wonderful review with our care staff.
Kind regards
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Review from J S (Son of Client) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
MNS Consul Home Care have provided personal care for both my mother and father over an extended period of time. The relationship that all the carers and staff built up with my parents, and the high standard of care they delivered, always with genuine compassion and kindness, has been appreciated by
us all and helped us get through a difficult time. Thank you.
Reply from Mathias Ndamutsa, Director at MNS Consul Home Care LtdDear Jonathan.
Thank you for your heartfelt feedback. We are delighted to hear you were happy with our service, and it was a pleasure working with you and your parents. Your comments will be shared with the team. We appreciate you taking the time to review our service.
Kind regards
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Review from Shel W (Daughter of Client) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team are very professional people who have a very high standard of care and respect for their patients. They keep the family up to date with their needs. They are very caring all of the time. I would recommend them definitely.
Reply from Mathias Ndamutsa, Director at MNS Consul Home Care LtdDear Shel,
Thank you so much for your wonderful feedback! We're really excited to hear about your positive experience with our service. Our team genuinely cares about providing the best possible service, and it means a lot to us that we've met your expectations. We will share this wonderful review with our care staff.
Kind regards
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Review from C S (Daughter of Client) published on 25 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been using this care company for the last four months, the staff and carers are friendly and considerate to Mums needs. The carers have struck up a rapport with Mum which has put her at ease having them in her home.
Reply from Mathias Ndamutsa, Director at MNS Consul Home Care LtdDear C, Your feedback motivates us to continue providing the highest standard of care and support. We will share your lovely comments with the team.
Kind regards
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Review from Shirley W (Wife of Client) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had the privilege of having the carers from MNS Consul Home Care. The young woman who attended my husband were wonderful. They became as members of my family. They attended him until his death in September this year. I couldn't have asked for more loving and caring young women. The office staff were
very kind and helpful at all times. I am so grateful for all the care and kindness they gave to me at a very difficult time. God bless you all.
Reply from Mathias Ndamutsa, Director at MNS Consul Home Care LtdDear Shirley,
Your feedback truly means a great deal to us and serves as motivation to continue striving for excellence in the care we provide. We are grateful for the trust you have placed in our team, and it is our privilege to support you whenever you need.
Kind regards
Mathias
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Review from R C (Son of Client) published on 10 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff and management were excellent.
Kind, considerate and caring. Have already recommended them to friends of mine.
They did a great job taking care of my Mum. She enjoyed their company and help they gave her.
Reply from Mathias Ndamutsa, Director at MNS Consul Home Care LtdDear Richard, Thank you very much for your kind words and for taking the time to leave a review. We are pleased to hear that you are happy with the quality of care we provided to your mum. We take great pride in reading such comments about our service and that we have met your mum's expectations. Your feedback is very important to us, and we appreciate your support. Kind regards Mathias
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Review from V P (Client) assisted by family/friend published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They knock on the door - come. Friendly, kind, considerate. Communicate with me. The carers are great support to me, and always ask if anything, other than my personal hygiene, if there is anything else required. They impress my well-being on each visit. It's lovely to have great carers.
Reply from Mathias Ndamutsa, Director at MNS Consul Home Care LtdDear Vera,
Thank you for your lovely feedback. We are thrilled to hear about your positive experience with our service. Our team is dedicated to providing excellent service, and it truly means a great deal to us that we have met your expectations. We look forward to working with you further.
Kind regards
Mathias
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Review from J B (Client) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers do a job giving me the help I need. They are helpful to me. I would recommend MNS Consul Home care. 1 particular carer is brilliant.
Reply from Mathias Ndamutsa, Director at MNS Consul Home Care LtdDear Janet,
Thank you for your valuable feedback. We are delighted to learn of your satisfaction with the services rendered by MNS Consul Home Care Limited. Your comments will be communicated to our team accordingly.
Kind regards
Mathias
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Review from Sherrie B (Daughter of Client) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed carers for my Mum, and having previous ones that weren't great, we were very nervous, but honestly we didn't need to worry, this is are the most amazing company. The communication with the staff is always well documented. The carers are brilliant with mum, they talk and laugh with her, nothing
is ever too much trouble. Mum had a fall, and the carer stayed with her, even once the family had arrived. I honestly highly recommend MNS


 

Reply from Mathias Ndamutsa, Director at MNS Consul Home Care LtdDear Sherrie, Thank you for your wonderful feedback. Our goal is always to make our customers feel appreciated and well cared for. We will share your comments with the team.
Kind regards
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Review from S H (Daughter of Client) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers were kind and responsive when looking after mum.
They were very flexible to accommodate changes that arose.
The carers came when expected and the feedback and contact with family was excellent - they always let us know if they had a question or feedback about her care.
Reply from Mathias Ndamutsa, Director at MNS Consul Home Care LtdDear Sally, Thank you for your lovely feedback. We are delighted to hear that your mum was supported according to her needs. We will share your feedback with the team. Kind regards
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Review from R G (Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cooks, cleans , keeps car running while here.... vacuum all of flat .... helps me bathe and shower... helps me oil my body and feet... all prescribed by my doctor.... helps me take my medication..... overall, excellent
Reply from Mathias Ndamutsa, Director at MNS Consul Home Care LtdThank you for your kind feedback. We are delighted to know that you are satisfied with the service you received. Your comments will be shared with the staff member involved.Kind regards
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Review from Andy W (Son of Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used the care services of MNS for around a year now. Initially for one parent which was extended to both parents. The level of care, flexibility of times and the increase of care requirements has been fantastic. The care staff and support has really helped us as a family through some quite challenging
times and we would highly recommend them
Reply from Mathias Ndamutsa, Director at MNS Consul Home Care LtdDear Andy,Thank you for your feedback. We appreciate the opportunity to assist your family and will pass your comments along to the team.Kind regards
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Review from Timothy R (Son of Client) published on 8 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the carers we have had to look after my mother have been very friendly and very caring, you can tell that they are passionate about what they do.
They have kept the property and her clean and tidy looking after all my mothers needs.
Reply from Mathias Ndamutsa, Director at MNS Consul Home Care LtdDear Tim,Thank you for your feedback,. This mean a lot to us to learn that you are happy with the service provided to your mother. We will share your comments with our care team.Regards
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Review from Viv T (Daughter of Client) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is 95 and needs help to shower. She has had help now for a number of years and she couldn't be happier. The carers are all so kind and respectful. They put mum at her ease and she looks forward to their visits. They are so friendly, I can hear them chatting and laughing and it makes me feel good
to know she has someone else to confide in if necessary. I know it is hard to trust someone else with a loved ones care but I would always recommend MNS Consul Home Care 100pc.
Reply from Mathias Ndamutsa, Director at MNS Consul Home Care LtdDear Viv,Thank you for the feedback. It so lovely to hear that your mother is so happy with the service she receives. We will share your feedback to the team.Kind regards
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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for MNS Consul Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for MNS Consul Home Care Ltd is calculated as follows: ( (70 Excellents x 5) + (14 Goods x 4) ) ÷ 84 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for MNS Consul Home Care Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (3)

Claudine

Claudine Ndamutsa

Job Title: Registered Manger Joined: 2025

Claudine has spent the past 12 years working in the care sector, gaining extensive experience with vulnerable adults with diverse needs, such as the elderly, dementia, learning disabilities, and palliative care. She holds a BSc in Health Studies & Social Policy and a QCF Level 5 Diploma in Health & Social Care Management. Her career progression took her from a care worker to a Field Care Supervisor, and ultimately to a management position. Her long-term experience caring for vulnerable adults, along with interactions with their families and health professionals, has given her a strong understanding of how to develop effective, person-centred care plans tailored to individual needs, ensuring high-quality care and compliance with CQC regulations. She enjoys leading and motivating her team to ensure the company's adherence to CQC and local authority regulatory standards.

Sue

Sue Rose

Job Title: Director Joined: 2020

Sue brings over 45 years of dedicated experience in the Health and Social Care sector, accumulating a wealth of knowledge and skills along her journey. She proudly holds NVQs at levels 3, 5, and 7 in Leadership and Management. With at least 30 years as a registered manager for both domiciliary and residential organisations, she has worked closely with CQC, ensuring high standards of care. Sue is genuinely passionate about delivering compassionate, high-quality care and deeply respecting the decisions and preferences of every individual she works with—whether they are clients, their families, or other professionals. She is also committed to supporting her fantastic team. Since 2021, she has been a director at MNS Consul Home Care, where she continues to ensure that every customer receives the best possible care.

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Devan Raymond

Job Title: Team Leader Joined: 2024

Devan brings 9 years of dedicated experience in the health and social care sector, having worked in various rewarding roles. She has served as a senior domiciliary care assistant, cared for patients as a healthcare assistant on an adult oncology ward, and responded swiftly as an emergency medical technician for the ambulance service. Devan holds a Level 2 qualification in health and social care, a Level 4 Diploma for associate ambulance practitioners, and a Level 3 in Emergency response ambulance driving. She is also currently working towards her Level 5 in health and social care, showcasing her commitment to continuous growth and making a positive impact in the field.

Frequently Asked Questions about MNS Consul Home Care Ltd

What Type of Services does MNS Consul Home Care Ltd offer?

MNS Consul Home Care Ltd offers Home Care.

How many Carers does MNS Consul Home Care Ltd employ?

MNS Consul Home Care Ltd employs 31 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MNS Consul Home Care Ltd to verify any information. View our terms and conditions. MNS Consul Home Care Ltd has an Enhanced Service - more info.