Family at Heart is a family-run home care provider with a difference. Founded and led by a Registered Nurse and a Registered Paramedic, the company brings together clinical expertise, compassion, and a genuine commitment to improving the lives of those they care for. With a strong foundation in healthcare and years of frontline experience, Family at Heart ensures that every service user receives the highest standard of safe, professional, and...
Family at Heart is a family-run home care provider with a difference. Founded and led by a Registered Nurse and a Registered Paramedic, the company brings together clinical expertise, compassion, and a genuine commitment to improving the lives of those they care for. With a strong foundation in healthcare and years of frontline experience, Family at Heart ensures that every service user receives the highest standard of safe, professional, and personalised care.
What sets Family at Heart apart is their ability to combine professional clinical knowledge with the warmth and attentiveness of a family-run business. Care is not delivered as a service, but as a partnership built on trust, respect, and dignity. Every individual is treated as more than a client – they are part of the Family at Heart community.
The company is guided by its core values: Compassion, Commitment, Integrity, and Empowerment. These values shape every decision and interaction, ensuring that care is not only effective but also truly meaningful. From companionship and personal support to complex clinical care, Family at Heart tailors its services to meet the unique needs of each person, helping them to remain safe, independent, and comfortable in their own home.
Family at Heart believes in delivering care that makes a real difference – care that families can trust and service users can rely on. With clinician-led oversight and a personal, family-first ethos, they provide peace of mind and support when it matters most.
Care Provided by Family At Heart Home Care
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
•Specialist Care Needs
Nursing/Nurse Led Care
Stoma Care
Catheter Care
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £25
Contact Family At Heart Home Care to get a personalised quote:
Our Care Costs
At Family at Heart, we believe in providing transparent and fair pricing for high-quality, clinician-led care in the comfort of your own home.
> 30-minute call – £15.50
> 45 minute call - £18
> 1-hour call – £25
Please note: Double-up calls (where two carers are required) will be priced differently and may vary depending on the level of support needed.
We are always happy to discuss your individual care needs and create a tailored package that works best for you and your family.
The price(s) shown are provided by the agency. Contact Family At Heart Home Care for full pricing details and T&Cs.
Funding Types Accepted
Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)
Consultations
Home Consultation of Family At Heart Home CareUsually available on Mon, Tue, Wed, Thu, Fri(between 8:00 AM to 6:00 PM)Office hours are Monday to Friday, 8 am to 6 pm; however, if this does not meet your availability, please contact us to arrange a suitable time that will meet your requirements.
Video Call Consultation of Family At Heart Home CareUsually available on Mon, Tue, Wed, Thu, Fri(between 8:00 AM to 6:00 PM)Office hours are Monday to Friday, 8 am to 6 pm; however, if this does not meet your availability, please contact us to arrange a suitable time that will meet your requirements.
Family At Heart Home Care has a Review Score of 9.8 (9.750) out of 10, based on 10 reviews in the last 2 years. Over all time Family At Heart Home Care has 10 reviews.
Review from J D (Daughter of Client) published on 12 August 2026 Date of experience: May 2026•Submitted via Website•
Overall Experience
The care and compassion shown to my father Tom, who has dementia, has been outstanding. Every member of the team has treated him with dignity, patience and genuine kindness, making a real difference to his life and ours as a family.
The carers were reliable, professional and always take the time...
The care and compassion shown to my father Tom, who has dementia, has been outstanding. Every member of the team has treated him with dignity, patience and genuine kindness, making a real difference to his life and ours as a family. The carers were reliable, professional and always take the time to ensure he felt safe, comfortable and respected. They all understand the challenges that come with dementia and approach every situation with empathy and reassurance. Knowing that my Father was in such caring and capable hands gave us the real peice of mind. I can't thank the team enough for their dedication and support.
I would highly recommend their service to anyone looking for home carers.
↩Reply from Jake Barber, Registered Manager at Family At Heart Home Care
Thank you for your review, looking after Tom was a privilege for all staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Virginia T (Client / Service User) published on 8 July 2026 Date of experience: May 2026•Submitted via Website•
Overall Experience
My family contacted Family at heart Homecare when I came out of hospital after a total knee replacement and they were able to fit us in straight away. I was in a great deal of pain but they were wonderful, very patient and caring. They not only took care of me but also cared for my husband who is...
My family contacted Family at heart Homecare when I came out of hospital after a total knee replacement and they were able to fit us in straight away. I was in a great deal of pain but they were wonderful, very patient and caring. They not only took care of me but also cared for my husband who is in Paliative care in our home. They could not do enough for us and we couldn't have managed without them. We had three of the team on different days and they are all in the medical profession, a Paramidic, a nurse and a midwife and their experience and expertise could not be faulted.
I would unconditionally recommend them to anyone needing care in their home and we thank all the team for their help in a very painful and difficult time.
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Review from S G (Niece of Client) published on 28 June 2026 Date of experience: May 2026•Submitted via Website•
Overall Experience
I have no hesitation in recommending every member of the team. Care & communication with the clients & visit updates via the portal are excellent. All needs as documented in the care plan are met. The clients are well looked after & I feel supported.
I have no hesitation in recommending every member of the team. Care & communication with the clients & visit updates via the portal are excellent. All needs as documented in the care plan are met. The clients are well looked after & I feel supported.
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Management
Treated with Dignity
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Review from Sam B (Grandson of Client) published on 28 June 2026 Date of experience: May 2026•Submitted via Website•
Overall Experience
Me and my family are very grateful and happy with the care received, we found them fast to respond, reliable and trustworthy. my nan was telling me how they went above and beyond for their care needs and can't thank them enough. They were able to help support my nan to get their independence back...
Me and my family are very grateful and happy with the care received, we found them fast to respond, reliable and trustworthy. my nan was telling me how they went above and beyond for their care needs and can't thank them enough. They were able to help support my nan to get their independence back after a surgery and were very flexible and understanding of there care needs. Thank you so much for helping my family and we will definitely use their care services again if needed. If your looking for care i highly recommend these.
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Review from Tracy P (Daughter of Client) published on 4 February 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
We asked jake to start to provide Care for my 90 year old mum following a fall and a stay in hospital. The whole.team are lovely with mum providing care and support second to none. We would highly recommend their tailor made services to anyone
We asked jake to start to provide Care for my 90 year old mum following a fall and a stay in hospital. The whole.team are lovely with mum providing care and support second to none. We would highly recommend their tailor made services to anyone
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Treated with Dignity
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Review from Hannah P (Granddaughter of Client) published on 3 February 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
Couldn't recommend this company enough! They really do go above and beyond, nothing is too much trouble.
They are always on time and do everything they can to make sure my nan is cared for whilst maintaining her independence and dignity.
Couldn't recommend this company enough! They really do go above and beyond, nothing is too much trouble.
They are always on time and do everything they can to make sure my nan is cared for whilst maintaining her independence and dignity.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Kate A (Daughter of Client) published on 8 January 2026 Date of experience: December 2025•Submitted via Website•
Overall Experience
I cannot recommended this care agency enough , Jake and Sophie are amazing people , who genuinely care for their clients and their family's . They are knowledgable and have lots of professional experience which means they offer an exemplary standard of care .
Nothing is too much trouble , they...
I cannot recommended this care agency enough , Jake and Sophie are amazing people , who genuinely care for their clients and their family's . They are knowledgable and have lots of professional experience which means they offer an exemplary standard of care . Nothing is too much trouble , they are friendly and helpful in every way and my mum warmed to them immediately . I wouldn't hesitate to recommend their care provision to others , they really are lovely people . A personal service of high standard which is individualised appropriately to people needs . You should be proud of youre service , both of you
Thankyou
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Review from Lucy G (Daughter of Client) published on 22 December 2025 Date of experience: December 2025•Submitted via Website•
Overall Experience
The communication from initial contact has been outstanding. Very professional, compassionate and approachable, Jake went the extra mile to ensure that my dad was comfortable., I will definitely recommend the service.
The communication from initial contact has been outstanding. Very professional, compassionate and approachable, Jake went the extra mile to ensure that my dad was comfortable., I will definitely recommend the service.
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Management
Treated with Dignity
Value for Money
Review from Sammy H (Client / Service User) published on 17 December 2025 Date of experience: November 2025•Submitted via Postal Review Card•
Overall Experience
I've been working with this company for a couple of months, and they treat me with kindness and understanding with patience and respect. They have been helping me with managing my condition while also getting more independence. It's run by a family, so it feels like family/friends. They help with...
I've been working with this company for a couple of months, and they treat me with kindness and understanding with patience and respect. They have been helping me with managing my condition while also getting more independence. It's run by a family, so it feels like family/friends. They help with appointments and medical help, cleaning, cooking and shopping, even when I'm in too much pain going for me, including picking up prescriptions. They're also always on time or early for the job.
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Review from T H (Mother of Client) published on 12 December 2025 Date of experience: November 2025•Submitted via Website•
Overall Experience
They have been absolutely amazing. They are proactive and a pleasure to have around. They are open to helping in any way they can. They are respectful of my child's independence and want to be autonomous as a young woman, dealing with them directly. We have had a few carer agencies and many varying...
They have been absolutely amazing. They are proactive and a pleasure to have around. They are open to helping in any way they can. They are respectful of my child's independence and want to be autonomous as a young woman, dealing with them directly. We have had a few carer agencies and many varying experiences but I can honestly say these are one of the best and the quickest to just come in and take over care without issue and I felt comfortable straight away in being able to take respite without worrying.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Family At Heart Home Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Family At Heart Home Care.
Accreditations
There are no accreditations posted yet for Family At Heart Home Care.
Meet the Team (2)
Jake BarberJob Title Registered ManagerJoined 2025
I co-founded Family at Heart Home Care in 2025, inspired by my passion for delivering high-quality, compassionate, and person-centred care. I am a...
I co-founded Family at Heart Home Care in 2025, inspired by my passion for delivering high-quality, compassionate, and person-centred care. I am a registered paramedic with extensive healthcare experience, having worked across emergency, hospital, and community settings. This background has given me a strong clinical foundation, as well as a deep understanding of the unique needs of elderly and vulnerable people.
What drives me is the belief that care should always be about more than just medical support — it should be about dignity, respect, and bringing comfort to both clients and their families.
Outside of my professional role, I enjoy spending time with my own family, and I carry those same values of love, support, and trust into the care I provide through Family at Heart.
Sophie WallJob Title DirectorJoined 2025
I co-founded Family at Heart Home Care in 2025, bringing with me over nine years of experience as a registered nurse. Throughout my career, I have...
I co-founded Family at Heart Home Care in 2025, bringing with me over nine years of experience as a registered nurse. Throughout my career, I have worked in a variety of healthcare settings, supporting people with complex needs and ensuring they always receive safe, high-quality care.
I am passionate about delivering care that goes beyond clinical needs — for me, it’s about treating every individual with empathy, dignity, and respect, and making sure they feel truly valued.
Outside of my professional role, I enjoy spending time with my family and friends. I believe those same values of compassion, trust, and support are at the very heart of Family at Heart, and they guide everything I do.
Frequently Asked Questions about Family At Heart Home Care
How much does Family At Heart Home Care cost?
The agency lists fees from £25 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS).
How many Carers does Family At Heart Home Care employ?
Family At Heart Home Care employs 4 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Family At Heart Home Care to verify any information. View our terms and conditions. Family At Heart Home Care has an Enhanced Service -what an Enhanced Service includes.
