Family At Heart Home Care

12 Ring Farm Lane, Rotherham S72 8FU
Review Us
9.0 3 Reviews
  • Family At Heart Home Care, Rotherham
Family at Heart is a family-run home care provider with a difference. Founded and led by a Registered Nurse and a Registered Paramedic, the company brings together clinical expertise, compassion, and a genuine commitment to improving the lives of those they care for. With a strong foundation in healthcare and years of frontline experience, Family at Heart ensures that every service user receives the highest standard of safe, professional, and personalised care.

What sets Family at Heart apart is their ability to combine professional clinical knowledge with the warmth and attentiveness of a family-run business. Care is not delivered as a service, but as a partnership built on trust, respect, and dignity. Every individual is treated as more than a client – they are part of the Family at Heart community.

The company is guided by its core values: Compassion, Commitment, Integrity, and Empowerment. These values shape every decision and interaction, ensuring that care is not only effective but also truly meaningful. From companionship and personal support to complex clinical care, Family at Heart tailors its services to meet the unique needs of each person, helping them to remain safe, independent, and comfortable in their own home.

Family at Heart believes in delivering care that makes a real difference – care that families can trust and service users can rely on. With clinician-led oversight and a personal, family-first ethos, they provide peace of mind and support when it matters most.
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Care Provided by Family At Heart Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24 – £28

Our Care Costs


At Family at Heart, we believe in providing transparent and fair pricing for high-quality, clinician-led care in the comfort of your own home.


> 30-minute call – £18
> 1-hour call – £24


Please note: Double-up calls (where two carers are required) will be priced differently and may vary depending on the level of support needed.


We are always happy to discuss your individual care needs and create a tailored package that works best for you and your family.

These prices are only a guideline, please contact Family At Heart Home Care to find out the exact price for your requirements.

Contact Family At Heart Home Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Family At Heart Home Care to get a personalised quote.

Good to Know

Owner

  • Family At Heart Home Care
  • Privately Owned

Person in Charge

  • Jake Barber (Registered Manager)

Family At Heart Home Care Reviews (3)

9.0

Family At Heart Home Care has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Family At Heart Home Care has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 3
  • 3
  • 3
  • 0
Reviewer Connection to Family At Heart Home Care
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from Lucy G (Daughter of Client) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The communication from initial contact has been outstanding. Very professional, compassionate and approachable, Jake went the extra mile to ensure that my dad was comfortable., I will definitely recommend the service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sammy H (Client) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been working with this company for a couple of months, and they treat me with kindness and understanding with patience and respect. They have been helping me with managing my condition while also getting more independence. It's run by a family, so it feels like family/friends. They help with appointments
and medical help, cleaning, cooking and shopping, even when I'm in too much pain going for me, including picking up prescriptions. They're also always on time or early for the job.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T H (Mother of Client) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have been absolutely amazing. They are proactive and a pleasure to have around. They are open to helping in any way they can. They are respectful of my child's independence and want to be autonomous as a young woman, dealing with them directly. We have had a few carer agencies and many varying
experiences but I can honestly say these are one of the best and the quickest to just come in and take over care without issue and I felt comfortable straight away in being able to take respite without worrying.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Family At Heart Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Family At Heart Home Care is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Family At Heart Home Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Jake

Jake Barber

Job Title: Registered Manager Joined: 2025

I co-founded Family at Heart Home Care in 2025, inspired by my passion for delivering high-quality, compassionate, and person-centred care. I am a registered paramedic with extensive healthcare experience, having worked across emergency, hospital, and community settings. This background has given me a strong clinical foundation, as well as a deep understanding of the unique needs of elderly and vulnerable people.


What drives me is the belief that care should always be about more than just medical support — it should be about dignity, respect, and bringing comfort to both clients and their families.


Outside of my professional role, I enjoy spending time with my own family, and I carry those same values of love, support, and trust into the care I provide through Family at Heart.

Sophie

Sophie Wall

Job Title: Director Joined: 2025

I co-founded Family at Heart Home Care in 2025, bringing with me over nine years of experience as a registered nurse. Throughout my career, I have worked in a variety of healthcare settings, supporting people with complex needs and ensuring they always receive safe, high-quality care.


I am passionate about delivering care that goes beyond clinical needs — for me, it’s about treating every individual with empathy, dignity, and respect, and making sure they feel truly valued.


Outside of my professional role, I enjoy spending time with my family and friends. I believe those same values of compassion, trust, and support are at the very heart of Family at Heart, and they guide everything I do.

Frequently Asked Questions about Family At Heart Home Care

What Type of Services does Family At Heart Home Care offer?

Family At Heart Home Care offers Home Care.

How many Carers does Family At Heart Home Care employ?

Family At Heart Home Care employs 4 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Family At Heart Home Care to verify any information. View our terms and conditions. Family At Heart Home Care has an Enhanced Service - more info.