Helping Hands Homecare (Hereford)

37 & 40 Rural Enterprise Centre, Vincent Carey Road, Rotherwas Industrial Estate, Hereford HR2 6FE
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9.3 5 Reviews
  • Helping Hands Homecare (Hereford), Hereford
Helping Hands Homecare (Hereford) offers high-quality support and care to people living in their own homes.

The Herefordshire care team, fully qualified and regulated by the Care Quality Commission (CQC), provides home care across the county. Their services cover Bromyard, Hay-on-Wye, Hereford, Kington, Ledbury, Leominster, Ross-on-Wye, Symonds Yat, the Wye Valley, and nearby areas.

With over 30 years of experience, the Herefordshire team has built a trusted reputation for delivering compassionate, person-centred care. They support individuals with a wide range of needs — from simple day-to-day assistance to more complex care — helping people remain comfortable, safe, and independent in their own homes.
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Care Provided by Helping Hands Homecare (Hereford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.15
  • Weekly Live-in Care Fees: from £1675

These prices are only a guideline, please contact Helping Hands Homecare (Hereford) to find out the exact price for your requirements.

Contact Helping Hands Homecare (Hereford) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Homecare (Hereford) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sonia Turner (Manager)

Helping Hands Homecare (Hereford) Reviews (5)

9.3

Helping Hands Homecare (Hereford) has a Review Score of 9.3 (9.267) out of 10, based on 5 reviews in the last 2 years.
Over all time Helping Hands Homecare (Hereford) has 5 reviews.

Overall Experience
  • 4
  • 1
  • 0
  • 0
  • 0
Date Published
  • 5
  • 5
  • 5
  • 5
  • 0
Reviewer Connection to Helping Hands Homecare (Hereford)
  • 2
  • 1
  • 1
  • 1
Total of 5, showing 1-5
Review from M J (Daughter of Client) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the experience with helping hands a very positive one . From meeting with manager and putting care in place they have been really helpful and understanding . The staff are lovely and caring and I know my father enjoys their company and my mind is put at rest a bit as I live away that he's
being checked on and having something to eat.
They keep me informed if they think dad is unwell or not himself . I would highly recommend helping hands to anyone who is looking for caring , friendly and professional staff.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Homecare (Hereford)Good morning,

Thank you very much for sharing your lovely feedback. We are so pleased to hear that your experience with Helping Hands has been such a positive one. It is wonderful to know that from the initial visit to the care being provided, you have felt supported, informed and reassured while living away. We are delighted that our team's kindness, professionalism and attentiveness have made a real difference to both you and your father.

Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tim T (Husband of Client) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a single handed carer for my wife and we have a carer from Helping Hands every Wednesday afternoon to provide respite for me. I appreciate the support provided and I cannot praise highly enough the carers provided by Helping Hands, who are friendly companions in addition to being there to help
my wife when needed.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Homecare (Hereford)Good afternoon,
Thank you very much for taking the time to leave your review; we truly appreciate it.
We are so pleased to hear that our weekly respite visits have been helpful for you and that the carers have made such a positive difference. It is wonderful to know that they provide not only practical support for your wife but also friendly companionship, which is just as important. Your kind words will mean a great deal to the team.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C G (Son of Client) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of helping hands has been very good the lady that runs it in this área is great she also comes to my Mother as a home help when needed she is very good at that too all the. carers are very good with my mum and she likes them all they don't mind what they do showering hoovering dusting
helping with meals nothing is a.problem my only critisisum which is nothing to do with the care mum get s is that it's nearly costs as much for half an hour as an hour when a hour in the evening would be to long but overall my Mother is very happy with the care she gets
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Homecare (Hereford)Thank you very much for taking the time to share your experience with us; we truly appreciate it.
We are pleased to hear that the team in your area has been so supportive and that both the manager and the carers have provided such helpful and reliable care for your mother. It is lovely to know that she feels comfortable with everyone who visits and that nothing is ever too much trouble for them.
We also appreciate you sharing your thoughts regarding the difference in cost between a half-hour and an hour visit. While this does not relate to the quality of care your mother receives, your feedback is valuable and will be passed on to the appropriate team for review.
Overall, we are delighted that your mother is happy with the care she receives.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from James P (Son of Client) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping hands have been looking after my parents since last year, recently we had some major changes and there were there to support us, always flexible in their availability and short notice changes. All the staff that come to support have been friendly and accommodating.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Homecare (Hereford)Thank you very much for your review; we truly appreciate you taking the time to share your experience.
We are so pleased to hear that our team has been able to support your parents throughout the recent changes, and that their flexibility and willingness to assist at short notice have been helpful. It is wonderful to know that all staff visiting your parents have been friendly and accommodating, as this is exactly the standard of care we strive to provide.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D P (Wife of Client) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helping Hands acted very quickly to set up the care, and they gave a good introduction on how the care operated. You were allowed to contribute your point of view. Explained the role of the carers. Acted very quickly when I had a crisis with one of carers and was dealt with understanding. The manager
was a phone call away and always replied quickly. Liaise with NHS professionals and dealt with any issues with prompt action and made sure everyone worked together in harmony for the best care for the patient, and supported the next of kin through a difficult time.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Homecare (Hereford)Thank you for taking the time to leave us a review, we are very grateful.
We are delighted to hear that our team was able to act quickly, provide clear guidance, and support you through a challenging time.
It is also great to hear that the manager was always just a phone call away and quick to reply, and liaised with the NHS professionals and dealt with any issues with prompt action. This enabled everyone worked together in harmony to provide the best care possible whilst supporting the next of kin through a difficult time.
We will be sure to pass on your feedback to the local team who will be thrilled to receive and read your comments.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.267)

Overview of Review Score

The Review Score of 9.3 (9.267) out of 10 for Helping Hands Homecare (Hereford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.767 for Helping Hands Homecare (Hereford) is calculated as follows: ( (24 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 30 Ratings = 4.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Homecare (Hereford) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Helping Hands Homecare (Hereford)

How many Carers does Helping Hands Homecare (Hereford) employ?

Helping Hands Homecare (Hereford) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Homecare (Hereford) to verify any information. View our terms and conditions. Helping Hands Homecare (Hereford) has an Enhanced Service - more info.