Care Needs at Home provides personalised home care that enables people to remain safe, comfortable and independent in the place they know best their own home. Every care plan is tailored to the individual, recognising that no two people, families or routines are the same.
The team offers a wide range of services including personal care, companionship, medication support, dementia care, palliative and end-of-life care, live-in care, overnight support, respite care...
Care Needs at Home provides personalised home care that enables people to remain safe, comfortable and independent in the place they know best their own home. Every care plan is tailored to the individual, recognising that no two people, families or routines are the same.
The team offers a wide range of services including personal care, companionship, medication support, dementia care, palliative and end-of-life care, live-in care, overnight support, respite care and Hospital at Home services. Care is delivered with dignity, compassion and respect, while encouraging independence wherever possible.
As a family-led provider, Care Needs at Home focuses on building genuine relationships with the people they support. Care professionals take the time to understand each person's preferences, routines and interests, helping to create care that feels familiar, reassuring and centred around the individual.
Serving communities across Wiltshire, the team is committed to providing reliable, responsive and high-quality care. Whether support is needed for a few hours each week, following a hospital stay, or on a full-time basis, Care Needs at Home aims to give families confidence that their loved ones are receiving professional, compassionate support tailored to their changing needs.
Care Provided by Care Needs at Home Ltd
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£33 - £66
Weekly Live-in Care
£1,500 - £3,000
Contact Care Needs at Home Ltd to get a personalised quote:
Please note that the upper fees shown reflects enhanced rates applicable on bank holidays. standard care visits are typically charged at the lower end of the fee range shown. Fees may vary depending on the package of care, visit times, and individual requirements. We also offer waking nights, sleeping nights and bespoke care packages.
The price(s) shown are provided by the agency. Contact Care Needs at Home Ltd for full pricing details and T&Cs.
Care Needs at Home Ltd has a Review Score of 9.8 (9.772) out of 10, based on 12 reviews in the last 2 years. Over all time Care Needs at Home Ltd has 12 reviews.
Review from T H (Daughter of Client) published on 29 October 2026 Date of experience: October 2026•Submitted via Website•
Overall Experience
My Mum and I are quite new to this service, but Mum's carer is open, friendly, compassionate and creative, with great communication skills and a good understanding of the issues and how to address them. Mum and I both feel safe and happy around her.
My Mum and I are quite new to this service, but Mum's carer is open, friendly, compassionate and creative, with great communication skills and a good understanding of the issues and how to address them. Mum and I both feel safe and happy around her.
↩Reply from Abigail Needs, Registered Care Manager at Care Needs at Home Ltd
Thank you TH for your feedback regarding the service your Mother is receiving. We are always so happy to receive such wonderful reviews which reflect the service that we strive to provide. We are fortunate to be given the opportunity to support those in our community and take a great deal of pride...
Thank you TH for your feedback regarding the service your Mother is receiving. We are always so happy to receive such wonderful reviews which reflect the service that we strive to provide. We are fortunate to be given the opportunity to support those in our community and take a great deal of pride in our work. Your comments will be passed onto our team and we are so privileged to be given the opportunity to support.
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Review from M M (Daughter of Client) published on 29 October 2026 Date of experience: September 2026•Submitted via Website•
Overall Experience
The team have been so helpful with our family situation. The crucial and difficult first steps to care felt overwhelming but Care Needs at Home have been amazing. Their flexibility, patience, kindness and ability to build relationships has been incredible and my family are so grateful.
The team have been so helpful with our family situation. The crucial and difficult first steps to care felt overwhelming but Care Needs at Home have been amazing. Their flexibility, patience, kindness and ability to build relationships has been incredible and my family are so grateful.
↩Reply from Abigail Needs, Registered Care Manager at Care Needs at Home Ltd
Thank you so much for your kind words. Were delighted to hear that the team at Care Needs at Home has been able to support your family through such a challenging time. Well be sure to share your lovely feedback with everyone. It means a great deal to know that their patience, flexibility and kindness have made a difference.
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Review from N L (Friend of Client) published on 9 October 2026 Date of experience: August 2026•Submitted via Website•
Overall Experience
Carers are polite, helpful , friendly and empathetic. The management is top quality. Never leave you uncovered. They are flexible and design the service according to client's needs.
Overall very good service
Carers are polite, helpful , friendly and empathetic. The management is top quality. Never leave you uncovered. They are flexible and design the service according to client's needs.
Overall very good service
↩Reply from Abigail Needs, Registered Care Manager at Care Needs at Home Ltd
Thank you so much NL for taking the time to share such lovely feedback with us. It genuinely means a lot to the whole team to know that you feel so well supported.
We're especially pleased to hear that you have found our carers to be friendly, helpful and empathetic. We believe that great care...
Thank you so much NL for taking the time to share such lovely feedback with us. It genuinely means a lot to the whole team to know that you feel so well supported.
We're especially pleased to hear that you have found our carers to be friendly, helpful and empathetic. We believe that great care is about so much more than simply providing support - it's about taking the time to build genuine relationships, listen to what matters to each person and make sure they feel comfortable, valued and cared for.
We also really appreciate your kind words about our management team. We know how important it is for families to feel confident that someone is always there when they need us, and we work hard to provide a service that is dependable, flexible and shaped around the individual.
Thank you for trusting Care Needs at Home to be part of your care journey. Your kind words will be shared with the team - they will mean a great deal to everyone.
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No Rating
Review from P H (Daughter of Client) published on 9 October 2026 Date of experience: September 2026•Submitted via Website•
Overall Experience
Care Needs at Home are just wonderful. They take time to really get to know the people they are supporting, their approach is person centred and person led. My mum really struggles with relating to people outside the family and it has been wonderful to see her response to Abby at Care Needs. She...
Care Needs at Home are just wonderful. They take time to really get to know the people they are supporting, their approach is person centred and person led. My mum really struggles with relating to people outside the family and it has been wonderful to see her response to Abby at Care Needs. She made Mum feel safe, at ease and comfortable from the get go. I also have to say how wonderful the communication has been, we are in a challenging time, with no previous experience of this ans it had been so reassuring to have updates and calm, professional opinions when we need them. I wholeheartedly recommend the Care Needs service.
↩Reply from Abigail Needs, Registered Care Manager at Care Needs at Home Ltd
Thank you P H so much for your kind and thoughtful review. It means a great deal to us to hear about your positive experience with Care Needs at Home.
Building trusting relationships is at the heart of everything we do, so it is wonderful to know that your mum felt safe, comfortable and at ease...
Thank you P H so much for your kind and thoughtful review. It means a great deal to us to hear about your positive experience with Care Needs at Home.
Building trusting relationships is at the heart of everything we do, so it is wonderful to know that your mum felt safe, comfortable and at ease with us. We understand how important it is to provide care that is truly person-centred and led by the individual, and we are delighted that this approach has made such a positive difference for your family.
We also appreciate your comments about our communication. We know that navigating new and challenging situations can feel overwhelming, and we are always here to offer reassurance, support and professional guidance whenever it is needed.
Thank you again for placing your trust in us and for taking the time to share your experience. Your recommendation means so much to our family-run team, and we feel privileged to be able to support your mum and your family.
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Review from Julian M (Son of Client) published on 10 September 2026 Date of experience: August 2026•Submitted via Website•
Overall Experience
Care Needs have been superb - right from the off. Clear, professional, flexible and communicative. Very impressed and am continuing to use them and will do this for a good while longer as my mother revers from her heart attack. Thank you
Care Needs have been superb - right from the off. Clear, professional, flexible and communicative. Very impressed and am continuing to use them and will do this for a good while longer as my mother revers from her heart attack. Thank you
↩Reply from Abigail Needs, Registered Care Manager at Care Needs at Home Ltd
Thank you so much Julian for your wonderful review and kind words. We're delighted to hear that you have found our care team to be clear, professional, flexible and communicative from the very beginning.
It's a privilege to support your mother during her recovery following her heart attack, and...
Thank you so much Julian for your wonderful review and kind words. We're delighted to hear that you have found our care team to be clear, professional, flexible and communicative from the very beginning.
It's a privilege to support your mother during her recovery following her heart attack, and we're so pleased to know that our care has given you confidence and reassurance at home.
Thank you for choosing Care Needs at Home. We truly appreciate your trust and look forward to continuing to support you and your mother for as long as you need us. Wishing your mother a continued and steady recovery.
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Review from M P (Client / Service User) published on 4 September 2026 Date of experience: August 2026•Submitted via Postal Review Card•
Overall Experience
This carer always goes well above what I expect of a carer. In fact she sees what needs to be done before I do. She is friendly and cheers me up if I feel low, If I had a granddaughter, I would like to be exactly like this young lady. A credit to the caring profession.
This carer always goes well above what I expect of a carer. In fact she sees what needs to be done before I do. She is friendly and cheers me up if I feel low, If I had a granddaughter, I would like to be exactly like this young lady. A credit to the caring profession.
↩Reply from Abigail Needs, Registered Care Manager at Care Needs at Home Ltd
Thank you MP so much for your incredibly kind and heartfelt review. It means so much to us to know that you feel supported, cared for and uplifted. We are especially touched by your lovely words about your carer. She truly is a wonderful member of our team, and we will be delighted to share your...
Thank you MP so much for your incredibly kind and heartfelt review. It means so much to us to know that you feel supported, cared for and uplifted. We are especially touched by your lovely words about your carer. She truly is a wonderful member of our team, and we will be delighted to share your feedback with her. Knowing that she makes such a positive difference to your days is exactly what makes caring so rewarding. Thank you again for taking the time to share your experience.
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Review from Lorraine M (Daughter of Client) published on 20 August 2026 Date of experience: August 2026•Submitted via Website•
Overall Experience
Care Needs at Home have been fantastic. The care they have provided my elderly mum has been outstanding. They are so kind and thoughtful. It was reassuring to know mum was in safe hands. We would have no reservations in using them again.
Care Needs at Home have been fantastic. The care they have provided my elderly mum has been outstanding. They are so kind and thoughtful. It was reassuring to know mum was in safe hands. We would have no reservations in using them again.
↩Reply from Abigail Needs, Registered Care Manager at Care Needs at Home Ltd
We sincerely appreciate you taking the time to share this feedback. Ensuring your mum received thoughtful, reliable, and compassionate care was extremely important to us, and we're pleased to know you felt reassured throughout. Thank you for your confidence in our service. We would be very happy to support again whenever needed. It has been our pleasure.
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Review from S R (Friend of Client) published on 30 July 2026 Date of experience: June 2026•Submitted via Website•
Overall Experience
The support for my friend and her family and friends has been amazing. The difficulties she has faced dealing with her Alzheimer's diagnosis and how that affects her life and those around her has been very challenging. Having someone to help put the right support in place and see a way forward...
The support for my friend and her family and friends has been amazing. The difficulties she has faced dealing with her Alzheimer's diagnosis and how that affects her life and those around her has been very challenging. Having someone to help put the right support in place and see a way forward has been amazing. Thank you.
↩Reply from Abigail Needs, Registered Care Manager at Care Needs at Home Ltd
Thank you so much SR for your kind words and for taking the time to share your experience.
We know that an Alzheimer's diagnosis can bring many challenges, not only for the individual but also for their family and friends. We're so pleased to hear that our support has helped your friend and...
Thank you so much SR for your kind words and for taking the time to share your experience.
We know that an Alzheimer's diagnosis can bring many challenges, not only for the individual but also for their family and friends. We're so pleased to hear that our support has helped your friend and those around her feel more confident and reassured during such a difficult time.
It has been our privilege to help put the right support in place and provide guidance along the way. Your feedback means a great deal to our team, and we will continue to do everything we can to support those living with dementia and their loved ones.
Thank you again for your trust and recommendation. Knowing the role we play makes a difference to those we visit and their family/friends continues to be the greatest reward.
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Review from Alex R (Sister of Client) published on 20 July 2026 Date of experience: April 2026•Submitted via Website•
Overall Experience
I have nothing but praise for the efficiency, empathy and care from your Home Care Provider for my sister. My sister was diagnosed with Alzheimer's Dementia in October 2025. Your Home Care Provider stepped in at a moments notice and understood my sister's needs immediately and took time to get to...
I have nothing but praise for the efficiency, empathy and care from your Home Care Provider for my sister. My sister was diagnosed with Alzheimer's Dementia in October 2025. Your Home Care Provider stepped in at a moments notice and understood my sister's needs immediately and took time to get to know my sister. The care and support she gave my sister and us, her family and friends, has been excellent. This review is not based on a particular month, as the time span really started in October 2025 up until time of writing (06/07/2026).
↩Reply from Abigail Needs, Registered Care Manager at Care Needs at Home Ltd
Thank you Alex R so much for taking the time to share such a thoughtful review. We are truly grateful for your kind words and are honoured that you entrusted us with supporting your sister and your family during such an important and challenging time.
It is wonderful to hear that we were able to...
Thank you Alex R so much for taking the time to share such a thoughtful review. We are truly grateful for your kind words and are honoured that you entrusted us with supporting your sister and your family during such an important and challenging time.
It is wonderful to hear that we were able to step in, understand your sister's individual needs, and build a positive relationship with her. Providing compassionate, person-centred care while also supporting families is at the heart of what we do, so your feedback means a great deal to us.
We will be sure to share your lovely comments with our team, who will be delighted to know the positive difference they have made. Thank you again for your recommendation and for allowing us to be part of your sister's care journey. We wish you, your sister, and your family all the very best.
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Review from J T (Client / Service User) published on 20 July 2026 Date of experience: June 2026•Submitted via Website•
Overall Experience
After returning home from hospital after an operation I employed this company to have a carer live in for a short period of time to care for me whilst I was getting used to managing on my own. The carer was kind and considerate .
After returning home from hospital after an operation I employed this company to have a carer live in for a short period of time to care for me whilst I was getting used to managing on my own. The carer was kind and considerate .
↩Reply from Abigail Needs, Registered Care Manager at Care Needs at Home Ltd
Thank you JT for taking the time to share your experience and for your kind words. We are delighted to hear that your live-in carer provided you with the kindness, consideration, and support you needed during your recovery after leaving hospital.
Our aim is always to provide compassionate,...
Thank you JT for taking the time to share your experience and for your kind words. We are delighted to hear that your live-in carer provided you with the kindness, consideration, and support you needed during your recovery after leaving hospital.
Our aim is always to provide compassionate, person-centred care that helps our clients regain their confidence and independence, so it is wonderful to know we were able to support you during this important stage of your recovery.
We truly appreciate your recommendation and wish you continued good health and all the very best for the future.
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Review from L J (Stepdaughter of Client) published on 16 July 2026 Date of experience: February 2026•Submitted via Website•
Overall Experience
Wonderful care for, and support of, my stepmother in her own home. The home care provider was discreet, kind, patient as well as extremely tidy, clean and entirely trustworthy. My stepmother responded to her positively and the family felt enormous confidence in her as well. She was a pleasure to...
Wonderful care for, and support of, my stepmother in her own home. The home care provider was discreet, kind, patient as well as extremely tidy, clean and entirely trustworthy. My stepmother responded to her positively and the family felt enormous confidence in her as well. She was a pleasure to have around.
↩Reply from Abigail Needs, Registered Care Manager at Care Needs at Home Ltd
Thank you so much LJ for your wonderful feedback. We are delighted to hear that your stepmother received compassionate and respectful care, and that both she and your family felt confident and reassured by the support provided.
It is especially rewarding to know that our carer's kindness,...
Thank you so much LJ for your wonderful feedback. We are delighted to hear that your stepmother received compassionate and respectful care, and that both she and your family felt confident and reassured by the support provided.
It is especially rewarding to know that our carer's kindness, patience, professionalism, and attention to detail made such a positive difference. Building trusting relationships with the people we support and their families is at the heart of everything we do, so your comments mean a great deal to us.
Thank you for placing your trust in our team and for taking the time to share your experience. We wish your stepmother and your family all the very best.
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Review from M N (Client / Service User) published on 16 July 2026 Date of experience: May 2026•Submitted via Website•
Overall Experience
I received care from this provider during my cancer treatment recovery, and as someone who lives alone, their support meant a lot. They were consistently kind, considerate, and respectful, always balancing what I needed with what I wanted. They listened, adapted, and made me feel safe and supported...
I received care from this provider during my cancer treatment recovery, and as someone who lives alone, their support meant a lot. They were consistently kind, considerate, and respectful, always balancing what I needed with what I wanted. They listened, adapted, and made me feel safe and supported throughout a very difficult time. I'm genuinely grateful for their help and would highly recommend them.
↩Reply from Abigail Needs, Registered Care Manager at Care Needs at Home Ltd
Thank you MN for your heartfelt feedback. We are honoured to have been able to support you during your recovery, and we're so pleased to hear that our care helped you feel safe, respected, and supported at such an important time.
Providing compassionate, person-centred care that respects each...
Thank you MN for your heartfelt feedback. We are honoured to have been able to support you during your recovery, and we're so pleased to hear that our care helped you feel safe, respected, and supported at such an important time.
Providing compassionate, person-centred care that respects each individual's needs and wishes is at the heart of what we do, so it's wonderful to know this was reflected in your experience. Your kind words mean a great deal to our team and will be shared with the carers who looked after you.
We wish you continued strength and good health in your recovery, and we sincerely appreciate your recommendation.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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Accreditations
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Meet the Team (3)
Abigail NeedsJob Title Registered Care ManagerJoined 2026
I began my career in the care sector in 2015 as an Administrative Assistant with a well-known home care provider in Somerset. This role gave me a...
I began my career in the care sector in 2015 as an Administrative Assistant with a well-known home care provider in Somerset. This role gave me a strong foundation in understanding the home care industry and the importance of delivering high-quality, person-centred care.
I later joined a privately owned home care service in Wiltshire, where I progressed through the organisation to become Registered Manager. In this role, I was responsible for overseeing more than 1,500 hours of visiting and live-in care each week across Somerset and Wiltshire. Leading a dedicated team, I was committed to ensuring every client received safe, compassionate, and reliable care tailored to their individual needs.
One of the most rewarding parts of my career was supporting both our clients and staff through the challenges of the COVID-19 pandemic. This experience strengthened my leadership skills and reinforced my passion for providing exceptional care, supporting care professionals, and making a positive difference in people's lives.
In 2022, I took on the role of Registered Manager for a large corporate home care provider. The service required a strong crisis management approach, and I focused on rebuilding a stable, dedicated team, improving care standards, and restoring a reliable, high-quality service for clients and their families.
My commitment to excellence was recognised in 2023 when I was awarded the Great British Care Awards – Home Care Registered Manager of the Year (South West). This achievement was a proud milestone in my career and reflected the dedication of the teams I have had the privilege to lead.
I have also gained valuable experience working with Wiltshire Council and within a residential care home. While these roles broadened my knowledge of the wider health and social care sector, they confirmed that home care is where my passion truly lies. Supporting people to remain safe, independent, and happy in the comfort of their own homes is what inspires me every day, and I was delighted to return to home care.
As Director, Registered Manager and Nominated Individual, I am committed to providing outstanding, person-centred care that families can trust. I aim to build a service where every client feels valued, every member of staff feels supported, and compassion, dignity, and excellence are at the heart of everything we do.
Hannah DavidgeJob Title Deputy Care ManagerJoined 2026
Hannah began her career in health and social care at the age of 16 and has spent more than 14 years supporting people with a wide range of care...
Hannah began her career in health and social care at the age of 16 and has spent more than 14 years supporting people with a wide range of care needs. Her passion for making a positive difference has led her to build experience across domiciliary care, residential care, nursing homes, specialist complex care services and the ambulance service, giving her a broad understanding of the different challenges people and their families can face.
Throughout her career, Hannah has supported individuals living with learning disabilities, mental health conditions, dementia, spinal injuries and complex neurological disorders. Her experience includes caring for people with tracheostomies, tetraplegia, catheter care, suctioning, cough assist therapy and end-of-life care. She has also cared for an individual living with Dentatorubral-pallidoluysian atrophy (DRPLA), an exceptionally rare inherited neurological condition estimated to affect just 1–9 people per million. Experiences such as these have strengthened her ability to adapt, remain calm under pressure and deliver truly individualised care.
As her career progressed, Hannah naturally moved into leadership roles, developing from Care Assistant to Senior Carer, Supervisor and now Deputy Manager. She is passionate about supporting care professionals to grow in confidence, recognising potential in others and creating teams that deliver the highest standards of compassionate, person-centred care.
Hannah believes that outstanding care begins with listening. She understands that no two people are the same and that exceptional care is found in the smallest details, taking the time to understand routines, preferences and what matters most to each individual. She aims to ensure every person receives the same dignity, kindness and respect that she would want for her own family.
Ulanda McloughlinJob Title Supervisor & TrainerJoined 2026
Ulanda began her career in domiciliary care at just 16 years old during the COVID-19 pandemic, driven by a desire to make a meaningful difference in...
Ulanda began her career in domiciliary care at just 16 years old during the COVID-19 pandemic, driven by a desire to make a meaningful difference in an incredibly challenging time. Although new to the sector, she quickly demonstrated compassion, maturity, and a strong commitment to providing high-quality care. Working alongside experienced colleagues in double-up visits, she supported individuals with palliative and complex care needs, gaining invaluable hands-on experience from the very beginning of her career.
Through these experiences, Ulanda developed a deep appreciation for the impact of person-centred care. She particularly enjoys helping individuals establish positive routines that promote independence, dignity, and wellbeing, empowering them to live as independently as possible in their own homes.
Committed to her professional development, Ulanda achieved both her Level 2 and Level 3 qualifications in Health and Social Care before progressing into a training role. She is passionate about sharing her knowledge and supporting care teams to develop the skills and confidence needed to deliver exceptional standards of care. To further strengthen her ability to educate others, she also gained a teaching qualification, enabling her to deliver engaging and effective training within her specialist field of Health and Social Care.
As a supervisor and trainer, Ulanda leads by example, encouraging continuous learning, professionalism, and compassionate care. She is always ready to embrace a new challenge, brings enthusiasm to everything she does, and is well known among colleagues for making an awesome sandwich! She is also a trained Blacksmith.
Frequently Asked Questions about Care Needs at Home Ltd
How much does Care Needs at Home Ltd cost?
The agency lists fees between £33 and £66 for hourly visiting care and between £1,500 and £3,000 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS).
How many Carers does Care Needs at Home Ltd employ?
Care Needs at Home Ltd employs 4 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Needs at Home Ltd to verify any information. View our terms and conditions. Care Needs at Home Ltd has an Enhanced Service -what an Enhanced Service includes.
