Carer

£13.00 PER HOUR, WITH PAID TRAVEL TIME AND MILEAGE AT £0.45 PER MILE

NOTE THAT WERE ARE NOT ABLE TO OFFER SPONSORSHIP, SO PLEASE DO NOT APPLY FOR THIS ROLE IF SPONSORSHIP IS REQUIRED. THIS INCLUDES WHERE A PRIMARY SPONSOR IS ALREADY IN PLACE AND YOU ARE SEEKING ADDITIONAL WORK, AS WE REQUIRE SUFFICIENT AVAILABILITY FOR YOUR WORK AT LAGO HOMECARE

About us

Lago Homecare is an independent CQC-registered homecare provider based in Yarm, North Yorkshire. We are excited to continue growing our team of enthusiastic individuals with a passion for building trusting and high-quality relationships with their peers and our service users.

If your personal values are aligned with ours, we would love you to apply to join our team of Carers. We hope to hear from you!

Your role

You will be at the forefront of delivering high quality, compassionate, person-centred care to all of our service users.

You will build strong and trusting relationships with them, their families and loved ones, and the wider local community.

You will enable all of our service users to remain as independent as possible whilst maintaining their dignity and freedom of choice.

You will be based in our service user’s homes within the community.

Your responsibilities

Performance and growth

• Attend visits allocated to you through our digital care management system.
• Deliver our service user's care and support plans. Provide personal care (for example washing) and emotional and practical support. Recognise when there are updates and changes in service user needs and ensure proposals are reported to senior staff for review.
• Carry out domestic tasks such as cleaning, laundry and shopping.
• Assist with the preparation and provision of hot meals to our service users.
• Regularly check our service user’s well being as directed, and according to the needs detailed in their care and support, and risk, plans.
• Deliver high quality, compassionate, person-centred care to our service users living with dementia. Suitable training will be provided.
• Use systems to ensure smooth delivery of service, including our digital care management software.
• Develop an awareness of other local community services and build effective and professional working relationships with them, including other health and social services.
• Sign-post our service users and their loved ones to local community services, where relevant.
• Remain proactive and provide feedback to the management team about your own training and personal development needs.
• Contribute to effective team working and collaboration, so that you are part of a positive workplace culture.
• Support your colleagues by ensuring visit reporting and handovers are clear.
• Attend meetings and other activities as directed by your line manager. They may be outside of your regular shift pattern.
• Undertake any other tasks relevant to your role, as directed by the Registered Manager.

Regulatory

• Deliver all services in accordance with the Care Act, Care Standards Act, and other relevant regulatory frameworks.
• Work with colleagues from statutory and voluntary organisations to provide joined up care.
• Advocate on behalf of service users with other agencies.
• Appropriately respond to emergencies. Contact emergency services, deal with the breakdown of services e.g. power cuts, respond to death, and keep detailed and accurate records in all cases.
• Work within relevant health and safety standards. Raise any risks or issues in a timely manner with senior staff, using out of hours on call where necessary.
• Ensure that our administrative policies and procedures are followed, and that records from our service users remain up to date.
• Keep your professional knowledge and skills up to date, including on relevant legislation and mandatory internal training.

The list of responsibilities above is not exhaustive. Lago Homecare commits to review the scope of your role periodically and provide opportunity for career and skills development.

• Support your colleagues by ensuring visit reporting and handovers are clear.
• Attend meetings and other activities as directed by your line manager. They may be outside of your regular shift pattern.
• Undertake any other tasks relevant to your role, as directed by the Registered Manager.

Regulatory

• Deliver all services in accordance with the Care Act, Care Standards Act, and other relevant regulatory frameworks.
• Work with colleagues from statutory and voluntary organisations to provide joined up care.
• Advocate on behalf of service users with other agencies.
• Appropriately respond to emergencies. Contact emergency services, deal with the breakdown of services e.g. power cuts, respond to death, and keep detailed and accurate records in all cases.
• Work within relevant health and safety standards. Raise any risks or issues in a timely manner with senior staff, using out of hours on call where necessary.
• Ensure that our administrative policies and procedures are followed, and that records from our service users remain up to date.
• Keep your professional knowledge and skills up to date, including on relevant legislation and mandatory internal training.

The list of responsibilities above is not exhaustive. Lago Homecare commits to review the scope of your role periodically and provide opportunity for career and skills development.

Your skills / experience

Essential

Education

• GCSE / O-Level education, including English and Maths
• NVQ Level 2 in Health and Social Care or equivalent

Skills

• Work a range of shifts to meet service user needs
• Build trusting and constructive working relationships with colleagues, service users and their loved ones, and members of the wider local community
• Excellent verbal and written communication skills
• Knowledge on how to deliver integrated care with other health and social care services
• Work independently and act on your own initiative where appropriate
• Right to work in the UK
• Valid UK drivers licence, access to a car, and suitable and valid business car insurance

Personal attributes

• An emotionally intelligent approach to delivering successful outcomes
• Outgoing, calm and able to work productively under pressure
• Committed to working as part of a team
• Strongly committed to Lago Homecare’s values and to providing an excellent service user experience
• Positive and flexible attitude to work

Desirable

Experience

• Experience caring for older people
• Experience using IT or other digital systems to write and report care notes, access rotas and schedules, and complete care visits
• Experience working in partnership with carers, volunteers, the loved ones of service users, and members of the community to achieve high quality outcomes for service users
• Experience working with service users who have complex diagnoses, such as those with learning disabilities, dementia, and Alzheimer’s
• Experience working night shifts, including waking nights

Benefits package

• Basic pay of £13.00 per hour
• Paid travel time between service user visits at your basic pay rate
• Paid mileage between service user visits at £0.45 per mile
• Company pension scheme
• Work mobile phone provided
• Uniform provided
• 25 days’ holiday (pro-rata) + bank holidays = 33 days in 2025 (full-time)
• Training, including comprehensive paid induction
• Career support – we are a growing provider so have fantastic opportunities for progression