Care Manager (With Registered Manager Responsibilities)

Job summary

This is an excellent opportunity for a highly skilled, experienced and dedicated Care Manager. Based in Fazakerley, Liverpool this pivotal role involves overseeing the delivery of exceptional home care services, ensuring compliance with regulatory standards, and fostering a positive environment for both clients and Care Professionals. Join us in making a meaningful difference in the lives of older adults.

As our Care Manager (With Registered Manager Responsibilities), you will be responsible for ensuring the delivery of outstanding quality domiciliary care.

Responsibilities

In this varied and challenging role, you will be responsible for:

• Acting as the Registered Manager, managing the regulated activity for the office.
• Promoting the highest standards of care and service.
• Ensuring effective training of Care Professionals.
• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements.
• Making sure that exceptional service is delivered to our clients and workloads are managed accordingly.
• Ensuring successful operation of quality control systems and performing quality assurance visits for clients.
• Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered.
• Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvement.
• Promoting a positive culture in line with the Home Instead ethos and values.

To be successful, you will have:

• Extensive care experience with a proven track record in providing consistent excellent customer service.
• Proven experience in providing high quality domiciliary care services.
• Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
• Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.
• Strong skills in conducting care assessments and care planning.
• Good understanding of systems and processes.
• Excellent interpersonal and communication skills.
• Ability to inspire others and build fantastic working relationships.
• Strong organisation and planning skills.
• Drive and motivation to take on a broad role and develop care services.
• Passionate about providing the highest quality of care.
• Commercially aware and have strong influencing and negotiating skills.
• Demonstrate achievement of business growth targets.
• Ability to work well and accurately under pressure.
• Be responsive, agile and remain calm whilst dealing with multiple priorities.
• Good working knowledge of?IT Systems with experience of?Microsoft Office or Google Suite, working with?virtual communication platforms with the ability to learn and adopt new technologies where appropriate.

Due to the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.

Additional Information

This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people we work with. Relationships are at the heart of all we do and you’ll find that working with us will help you achieve great things for your clients as well as giving you a rewarding career, one which will grow with you.

We offer an attractive salary and benefits package together with a fantastic career development opportunity. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This role is subject to an enhanced DBS disclosure.