Care Coordinator

Job summary

Job role and purpose:

To conduct effective coordination of Carers to ensure that clients receive excellent quality care and support to keep them safe and comfortable in their own homes.  A supportive and calm manner together with excellent organisational and communication skills are vital to excel in this role.

Main duties and responsibilities:

Ensure that carers are appropriately rostered and allocated to clients so that care is delivered on time, safely and in line with clients wishes (as agreed in their care and support plan) and aligns with the agreed availability of carers.  To strive to achieve optimised scheduling that meets the needs of both clients and carers.

The Care Coordinator’s duties include:

Maintaining professional communications:

• To always represent the company professionally, on the telephone, face to face or in written communication.
• To ensure that telephones are promptly answered, and people are spoken to in a polite and respectful manner.
• Use systems to record and monitor mileage and travel distances and work to improve efficiencies.
• To keep the Registered Manager informed of any urgent matters or issues.
• To produce reports as required by the Registered Manager and franchisee.
• To maintain accurate records in scope of role.
• To always speak calmly and professionally to clients and their representatives.
• Distribute staff rotas at agreed intervals.
• Talk to clients and their chosen representatives about their care and support, taking account of different communication needs and levels of understanding.

Coordinating and scheduling:

• Coordinating and scheduling responsibilities involve prompt and efficient handling of new client referrals for care and support.
• Process any changes to their required care and support needs.
• Ensure adequate coverage to deliver the care and support plan.
• Account for client preferences and care needs, as well as travel arrangements, routes, and working patterns.

Working with staff:

• To be responsible to the Registered Manager for the day-to-day service provision to the clients by producing detailed work schedules for the carers and providing electronic and verbal instructions/guidance to them.
• Liaise with the Registered Manager, franchisee, or recruitment manager to ensure the right number of carers, with the right skills mixes, are recruited to meet the needs of the business.  Arrange cover for carers absence.
• Ensure the carers are getting adequate work/life balance by creating them a weekly schedule that gives them enough hours, but not more than they are able to comfortably achieve.

Maintain and improve quality and compliance:

• To be aware of the Quality Assurance Policy of the company in the provision of a quality service to the clients.
• To be conversant with the CQC regulations and legislation governing the service.
• To always maintain confidentiality and carry out the company’s confidentiality policy.
• To report any issues regarding the legislative requirements concerning the services provided and the staff providing them to the Registered Manager.
• Make sure that accidents and incidents are recorded, reported and acted upon.

Work well as part of the Walfinch team:

• Work flexibly to meet business needs.
• Work with the office team to maintain up to date electronic and where required, handwritten records.
• Carry out general office duties.  Prepare reports as required by the Registered Manager.
• Take joint responsibility for the retention of care staff.
• Take part in the out of hours emergency on-call rota as and when required.  Effectively deal with emergency on-call issues e.g. covering calls either directly or indirectly when carers are sick or absent.  Record emergency calls and pass the information to appropriate parties and report any concerns immediately.

Workplace values:

The post holder will be expected to operate in line with our workplace values which are:

• Possibility – We don’t see the final chapter, we see untapped potential.
• Progress – Whether small steps or giant leaps, we strive & evolve for the better.
• Perseverance – We keep going because the rewards are priceless.