Care Co-ordinator

Job summary

Job Overview

We are looking for a dedicated and highly organized Care Co-ordinator to join our team at Availl, a leading domiciliary care agency. In this role, you will be responsible for co-ordinating high-quality care services for our clients, ensuring that their needs are met efficiently and effectively. This will involve liaising with clients, families, and care staff, managing care schedules, and ensuring the smooth day-to-day running of care provision.

Additionally, you will have on-call responsibilities to handle emergencies and ensure continuity of care outside of normal office hours. The role demands someone with excellent communication and problem-solving skills, the ability to work under pressure, and a commitment to providing compassionate and person-centered care.

Key Responsibilities

Care Co-ordination

• Schedule & Manage Care Services: Create, maintain, and update client care schedules to ensure all care visits are adequately staffed and in line with client needs.
• Client Assessment & Care Plans: Assist in the assessment of new clients and develop individual care plans in collaboration with clients, families, and care staff.
• Monitor & Review Care Delivery: Regularly review care packages to ensure that the care being delivered meets the required standards and is in accordance with care plans.
• Staff Supervision: Oversee and support a team of carers, ensuring they are appropriately trained, prepared, and motivated to deliver excellent care.
• Client & Family Liaison: Communicate regularly with clients and their families to ensure satisfaction, address concerns, and update them on care progress.
• Ensure Compliance: Ensure all services comply with relevant regulatory standards and company policies, including health and safety, safeguarding, and GDPR.

On-Call Responsibilities

• Emergency & Crisis Management: Provide out-of-hours support, handling emergencies such as staff shortages, sudden client needs, or any issues that arise during your scheduled on-call during specified evenings, weekends, or bank holidays.
• Problem-Solving: Resolve urgent situations efficiently, ensuring minimal disruption to client care. This could involve re-scheduling staff, arranging for emergency care, or addressing unexpected issues.
• Maintain Communication: Ensure that clients, families, and staff are updated about changes to care schedules or staffing levels in real-time.
• On-Call Rotation: Participate in an on-call rotation system, providing 24/7 coverage as part of the team, and ensuring the smooth running of care services during off-hours.

Key Requirements

Experience and Qualifications

• Experience: Previous experience in care, healthcare, or a similar role is preferred, particularly in a domiciliary care setting.
• On-Call Experience: Experience in an on-call role is an advantage, particularly within the care sector.
• Qualification: A relevant qualification in health and social care (e.g., NVQ Level 3 in Health & Social Care, Care Certificate or equivalent) is desirable.
• Knowledge: A good understanding of care planning, risk assessments, safeguarding, and relevant healthcare legislation (e.g., CQC standards, Health and Safety regulations).

Skills

• Organizational Skills: Strong ability to manage and prioritize multiple tasks and demands efficiently.
• Communication: Excellent verbal and written communication skills with the ability to build relationships with clients, families, and care staff.
• Problem-Solving: A proactive and solution-focused approach to handling challenges and emergencies, particularly when on-call.
• IT Proficiency: Competence in using care management software, scheduling systems, and basic office software (e.g., Microsoft Office, email, etc.).
• Teamwork: Able to work effectively as part of a team and also independently, particularly during on-call shifts.

Personal Attributes

• Compassionate & Empathetic: A genuine desire to help and care for people, with an understanding of the needs and challenges of elderly or vulnerable individuals.
• Calm Under Pressure: The ability to remain calm and make decisions quickly during emergencies or high-pressure situations.
• Flexible & Reliable: Willingness to work flexible hours, including evenings, weekends, and holidays as part of the on-call system.

Working Conditions

• Location: This position will require you to be based at our Cambridge office, but you will also be expected to visit clients’ homes as part of the role.
• On-Call Shifts: You will participate in an on-call rotation, with responsibilities to cover evenings, weekends, and holidays on a scheduled rota.

How to Apply

Please submit your CV and a cover letter outlining your experience and suitability for the role.

Equal Opportunities Employer

Availl is an equal opportunities employer and is committed to ensuring diversity and inclusion in our workforce. We encourage applicants from all backgrounds, abilities, and experiences to apply