Community Healthcare Assistant

Job summary

Job Title: Support Worker / Care Assistant

Reports to: Registered Manager/care coordinator

Overall Purpose:

To deliver high-quality, person-centered care and support to individuals in their own homes or supported living settings. The role promotes independence, dignity, choice, and well-being in line with Premier Haven Ltd’s values and the principles of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Key Responsibilities:

1. Provide personal care and practical support to service users in a kind, respectful, and professional manner, maintaining dignity and independence at all times.
2. Support with daily living activities, including personal hygiene, dressing, meal preparation, medication, and mobility.
3. Follow individual care and support plans and contribute to ongoing person-centred planning.
4. Administer medication safely (using the approved eMAR system, where applicable) after completing all required competency assessments.
5. Assist with household tasks such as cleaning, laundry, and shopping, as required.
6. Support service users to participate in social, educational, and recreational activities, both within the home and the community.
7. Observe and report any changes in the service user’s condition or circumstances promptly to the Duty Manager.
8. Maintain accurate and timely records using Person Centred Software (PCS) or equivalent systems.
9. Ensure infection control procedures and health and safety requirements are followed at all times.
10. Treat all personal and sensitive information confidentially and in accordance with data protection policies.
11. Attend training sessions, supervisions, and staff meetings as required.
12. Mentor and support new team members when requested.
13. Uphold Premier Haven’s commitment to equality, diversity, and inclusion in all aspects of care delivery.

Day-to-Day Duties:

• Provide compassionate and reliable care in line with care plans and agreed outcomes.
• Ensure safe use of equipment and assist with moving and handling, following training and risk assessments.
• Encourage service users to make informed choices and participate in decisions about their care.
• Record care delivery accurately and report concerns immediately.
• Support the maintenance of a safe, clean, and comfortable environment.
• Respond promptly to service user requests and communicate effectively with families, professionals, and colleagues.