Care Coordinator

Job summary

Job Summary
We are seeking a dedicated and compassionate Care Coordinator to join our healthcare team. The successful candidate will play a vital role in organising and coordinating patient care services, ensuring seamless communication between patients, families, and healthcare providers. This role offers an opportunity to make a meaningful difference in patients’ lives by facilitating effective care plans and support systems. Prior office experience is desirable to efficiently manage administrative tasks and maintain organised records. The Care Coordinator will be an essential link in delivering high-quality, patient-centred care within our organisation.

Care Coordinator

Job Title: Care Coordinator

Department: Elite Specialist Care Services

Location: Harrow Carers Centre

Hours of Work: 35 hours per week

Salary: TBC

Summary of Position:

Supporting, deputise and manage care activities with the following key responsibilities:

Provide leadership, management and the highest level of support to the Care Support Worker team, to ensure compliance, client quality assurance and risk assessments according to regulations, laws, quality standards and policies.

Supporting and mentoring Care Support Workers to deliver care that meets "the Mum test" (care that you would want for your own family)

Ensuring the Health & Safety policy and procedures are always followed.

Participate in service development for diversification.

Key Responsibilities:

1. Home care clients’ referrals, visits, compliance and quality assurance.

You will be responsible for the prompt processing of all referrals both internal and external, ensuring all details are accurately recorded.

To develop person centred Clients’ Needs Assessments, creating Care Support Plans and carry out risk assessments in accordance with CQC regulations.

Ensuring the Client’s needs are met through risk assessment and preparation of Care Plans whilst supporting and supervising a team of Care and Support Workers out on the field to deliver a person centred, flexible, efficient and reliable service to our clients.

Organise, attend and conduct Client Reviews to refresh and update the Needs Assessment, Care Support Plan and Risk Assessment Documentation as appropriate.

2. Maintaining compliance and production of person-centred care plans and risk assessments in accordance with CQC regulations.

Responsible for all client’s risk assessments including manual handling, behavioural, medication assessments and person-centred care plans are carried out with risk management plans devised for safe care delivery.

Ensure all moving and handling needs are identified and referred to appropriate professionals working with external professionals to ensure the necessary equipment are in place to carry out care safely ensuring compliance at all times

Responsible for the production, collection and distribution of MAR charts and communication log for all relevant care packages making full use of e-MAR charts where possible.

Responsible for weekly audits of daily care records and MAR Charts to be reviewed by Deputy Manager.

You will be responsible for ensuring a yearly care plan review and re-assessments of clients’ care needs are carried out in clients ‘own homes including all clients who are identified as needing reassessment before their actual annual review.

Ensuring the Health and Safety of staff and clients through risk assessments and risk management plan is in place and followed at all times to provide a safe working environment.

Ensure consistent application of Elites and Harrow Carers’ policies, procedures and approved practice; and to promote our aims and values.

3. Maintaining compliance and support of staff through supervision, appraisal and team meetings and spot checks as per organisation policy.

You will be responsible for Care Support Workers’ office supervisions and setting up a personal development plan for all Care Support Workers who will report to you directly. You will coordinate the sessions ensuring that all supervisions are carried out to a high standard and each Care Support Worker is supervised every 6 to 8 weeks, no later than that. You are to ensure this is recorded, signed and filed updating CarePlanner accordingly.

Ensure all action from spot checks are completed and recorded.

Complete competency assessments, identify staff development needs and support staff with personal development plans working collaboratively with HR and Care Coordinators.

To ensure that all Care and Support Workers receive the appropriate number of Spot checks per year.

You will be responsible for call monitoring to ensure all visits are delivered on time and completed according to care plan.

4. Supporting the company office and its performance

Deputise / cover for other care managers.

When using Care Planner (or other systems), ensure factual, accurate information is held and that all electronic and manual records are up to date.

You will ensure that detailed records are kept and that all changes in clients and Care Support Worker’s circumstances are recorded without fail. Ensure all inactive clients have been removed from the system with clear notes and end dates and archived correctly.

You will be responsible for ensuring that the CarePlanner system is properly maintained and that data entry in relation to care plans, risk assessments, medication, reviews, and spot checks is updated accurately. Record all communications with clients and Care Support Worker for future references.

Participate in the Out-of-Hours, On-Call activities as specified.

Ensure quality control procedures and processes are always followed.

To follow local, national and contractual regulation including the reporting of safeguarding and complaints.

To ensure Health and Safety Legislation is always adhered to.

Delivering hands-on care in the community when required to cover emergencies.

Managing stakeholders and their requirements.

To communicate on a regular basis with external professionals.

Be involved with and attend meetings.

Customer support and answering phone calls.

Occasionally, you may be required to undertake other duties as requested by your line manager.

Essential skills / desirable skills / qualifications

2 to 3 years’ experience in similar role in health and social care work.

Supervision experience within the health and social care sector

Hands on Care experience

Experience of undertaking Customer Needs Assessments, Writing Care Plans and conducting Risk Assessments

QCF Level 3 / Level 4 Qualification in Health and Social Care

Experienced Care Team Leader / Coordinator

Working knowledge of Domiciliary Care

Qualified Risk Assessor and Care Planner

Working knowledge of Care Planner.

Manual Handling Instructor

Knowledge, Skills and Competences

Working knowledge of quality control procedures within the Health and Social Care Sector.

Ability to manage and maintain confidentiality in line with GDPR requirements

Call monitoring

Discipline, grievance and investigation procedures.

Working knowledge and experience of Microsoft Office suite

Experience in assisting an organization to attain an Excellent CQC rating.

You will need to be well organized, be able to work on your own initiative and make decisions, whilst working collaboratively as part of a team.

Flexibility to work outside of Monday - Friday 9 - 5 to support management duties and ensure care visits are covered.

Disposition

Strong ability to build and maintain effective working relationships at all levels internally and externally.

Excellent analytical and problem-solving skills.

Persuasive and articulate – able to influence others with ideas, opinions and solutions

Project management skills – ability to manage varying tasks and see through to completion.

· Strong work ethic

· Ability to work in a team

· Problem solving skills

· Honest

· Excellent communicator

· Ability to raise issues and ask for help when required.

· Behavioural Competencies

· Governance

· Communicating Effectively

· Customer Service

· People Skills

· Self-Development

Job Types: Full-time, Permanent

Work Location: In person