Elite Specialist Care

376-378 Pinner Road, Harrow HA2 6DZ
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8.9 4 Reviews
  • Elite Specialist Care, Harrow
The team of reliable and well-trained Care Support Workers are continuing to deliver essential care and support to clients, ensuring they are well stimulated thereby reducing the effects of the pandemic. For care as little as 1 hour per and up to regular visits throughout the day you will receive supports that suits you. With their experience and flexibility, the Care Support Workers can adapt to your changing needs, you can rest assured that you will always have a Care Support Worker there when you need them.

To find out more please speak to the homecare manager today and get a quote that is tailored to your care needs, or visit their website.
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Care Provided by Elite Specialist Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Elite Specialist Care

Person in charge

  • Francisca Mensah (Manager)

Elite Specialist Care Reviews (4)

8.9

Elite Specialist Care has a Review Score of 8.9 (8.902) out of 10, based on 4 reviews in the last 2 years.
Over all time Elite Specialist Care has 4 reviews.

Overall Experience
  • 3
  • 1
  • 0
  • 0
  • 0
Date Published
  • 4
  • 0
  • 0
  • 4
  • 0
Reviewer Connection to Elite Specialist Care
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from J W (Client) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers attend and leave on time there is good continuity. Carers are friendly helpful and very willing to assist with tasks. I have a pavement mobility scooter and need a carer to go out with me to help cross roads and go into a shop. They help me with my main shopping delivery and check the contents
of low-level cupboards as I have difficulty bending down, and they assist with light housework and bed changing. I also appreciate their company and conversation. I rarely need a carer on a Bank Holiday as family are around. It would be helpful to receive the rota by Friday, please.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R M (Sister of Client) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care support workers often go above and beyond. They really care.
Reply from Rehna Tanna, Marketing Manager at Elite Specialist Care

Thank you so much for your wonderful review. Our team is dedicated to ensuring the best possible outcomes for our clients. Your kind words about our staff and their commitment to your best interests mean a lot to us. We strive to maintain high standards of care and improve based on feedback from valued clients like you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D L (Client) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We went through all the changes to my health, and all the recommendations were listed and have been implemented. I can't think of a single bad word or complaint. Elite Care are looking after me very well and all their staff are excellent and have my best interest as a priority.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P P (Son of Client) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are lovely, kind and gentle. My mother sees them as her friends.
Reply from Rehna Tanna, Marketing Manager at Elite Specialist Care

Thank you so much for your wonderful review. We are delighted to hear that you are pleased with the care and support you have received from Elite Care. Our team is dedicated to ensuring the best possible outcomes for our clients, and it's heartening to know that our efforts have positively impacted your health and well-being. Your kind words about our staff and their commitment to your best interests mean a lot to us. We strive to maintain high standards of care and improve based on feedback from valued clients like you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.9 (8.902)

Overview of Review Score

The Review Score of 8.9 (8.902) out of 10 for Elite Specialist Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.652 for Elite Specialist Care is calculated as follows: ( (17 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 23 Ratings = 4.652
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elite Specialist Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (6)

Francisca

Francisca Mensah

Job Title: Homecare Service Manager Joined: 2015

Ensuring that the home care service is well recognised and promotes the recognition and adoption of the National Standards, Care Quality Commission guidance and Codes of Practice, providing the highest level of care to all Harrow Carers’ customers.

Samantha

Samantha Smith

Job Title: Deputy Manager Joined: 2016

Day-to-day management of services.

Nneka

Nneka Uzuegbu

Job Title: Lead Care Coordinator(Field) Joined: 2024

Nneka oversees care delivery across Harrow and surrounding areas, ensuring compliance with CQC standards. Responsibilities include supervising Care Support Workers, conducting client assessments and reviews, maintaining care plans and risk assessments, and supporting service development. The role also involves on-call duties, quality assurance, and liaising with external professionals to ensure safe, person-centred care

Rehna

Rehna Tanna

Job Title: Marketing Manager Joined: 2021

Managing the marketing, PR and communications for Elite Specialist Care.

Zhila

Zhila Nouraei

Job Title: Homecare Finance Officer Joined: 2023

Managing the finances of the home care service, ensuring it is all accurate and processed correctly.

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Eric Appiah

Job Title: Field Care Advisor

Committed to delivering the highest standard of care delivery.

Frequently Asked Questions about Elite Specialist Care

What Type of Services does Elite Specialist Care offer?

Elite Specialist Care offers Home Care.

How many Carers does Elite Specialist Care employ?

Elite Specialist Care employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elite Specialist Care to verify any information. View our terms and conditions. Elite Specialist Care has an Enhanced Service - more info.