Home Care Field Supervisor

Job summary

Job Purpose
The Home Care Field Supervisor is responsible for supporting the delivery of high-quality domiciliary care services in the community. The role involves supervising care staff in the field, conducting service user assessments, ensuring care plans are followed, and maintaining compliance with regulatory standards. The Field Supervisor works closely with the Registered Manager to ensure safe, effective, and person-centred care is delivered to all service users.
Key Responsibilities
Quality Monitoring and Compliance
•   Conduct regular service user visits to monitor care delivery.
•   Perform spot checks and competency observations of care staff.
•   Ensure services meet regulatory and organisational standards.
•   Report safeguarding concerns and incidents in line with safeguarding procedures.
•   Support quality audits and compliance monitoring.
Care Staff Supervision
•   Provide supervision and support to care workers in the field.
•   Carry out performance reviews and supervision meetings.
•   Support the induction and mentoring of new care staff.
•   Ensure staff follow care plans, policies, and best practice guidelines.
Care Assessments and Reviews
•   Conduct new service user assessments where required.
•   Review and update care plans and risk assessments regularly.
•   Work with families and healthcare professionals to coordinate care.
Operational Support
•   Assist with scheduling and rota management when required.
•   Investigate complaints, incidents, and service concerns.
•   Maintain accurate care documentation and records.
•   Participate in the on-call rota where required.

Skills
•   Excellent communication and interpersonal skills
•   Strong organisational and time-management abilities
•   Ability to lead and motivate care staff
•   Knowledge of regulatory compliance and quality standards
Other Requirements
•   Full UK driving licence.
•   Access to a vehicle for community visits.
Key Performance Indicators (KPIs)
•   Quality monitoring visits completed on schedule
•   Staff supervision and spot checks completed monthly
•   Up-to-date care plans and risk assessments
•   Compliance with regulatory standards
•   Service user satisfaction and feedback
Working Hours
•   Monday to Sunday  ( Shift Pattern )
•   Participation in on-call rota where required
•   Occasional evening or weekend visits for quality monitoring
Career Progression
•   Senior Field Supervisor
•   Care Coordinator
•   Deputy Manager
•   Registered Manager