Care Coordinator

Chelmscare Ltd is a well-established and respected home care provider delivering high-quality domiciliary care services across Hertfordshire. With over 10 years of experience in the sector, we are committed to providing exceptional, person-centred care that enhances the well-being, independence, and dignity of our Service Users within their own homes.

At Chelmscare, we believe that outstanding care starts with outstanding people. We pride ourselves on delivering compassionate, reliable, and tailored support to individuals with a wide range of needs, whilst fostering a positive and supportive working environment for our staff.

Due to continued growth, we are now seeking an organised, proactive, and compassionate Care Coordinator to join our dedicated team. This is an exciting opportunity for an individual who is passionate about delivering excellent care services, supporting frontline staff, and ensuring the smooth day-to-day coordination of care packages.

If you are looking to join a professional and values-driven organisation where you can genuinely make a difference to people’s lives, we would love to hear from you.

Summary of Responsibilities:

• Allocating Personal Care Assistants with the appropriate skills, experience, and compatibility to ensure the delivery of high-quality, person-centred care to each Service User.
• Scheduling and organising Personal Care Assistants’ rotas efficiently to minimise missed calls, reduce travel time between Service Users’ homes, and promote continuity of care.
• Monitoring care calls daily through the electronic rostering and monitoring system to ensure staff compliance with the Company’s P163 Minimum Expected Stay Policy and addressing any non-compliance promptly.
• Investigating short-duration calls, reviewing care notes and Finance Notes, and escalating concerns to management in accordance with Company policies and procedures.
• Responding promptly and effectively to day-to-day changes in care and support packages, including emergencies, staff sickness, hospital admissions/discharges, and last-minute amendments.
• Coordinating, planning, and managing adequate staff cover at all times and ensuring that all rota changes are accurately reflected on the rostering system as soon as practicably possible.
• Maintaining effective communication with Service Users, relatives, Personal Care Assistants, healthcare professionals, local authorities, and other stakeholders involved in the delivery of care.
• Ensuring accurate record-keeping and maintaining up-to-date information within the Company’s care management and rostering systems.
• Supporting the Registered Manager and management team in maintaining compliance with CQC regulations, Company policies, safeguarding procedures, and contractual requirements.
• Assisting with the monitoring of staff punctuality, attendance, performance, and service delivery standards.
• Handling incoming telephone calls, responding to queries professionally, and resolving operational issues in a timely and courteous manner.
• Providing exceptional customer service to Personal Care Assistants, Service Users, family members, and external professionals at all times.
• Participating in the on-call rota where required to support continuity and responsiveness of service delivery outside normal office hours.
• Promoting Chelmscare’s values of dignity, respect, compassion, professionalism, and person-centred care in all aspects of the role.