Domicilary / Complex Care Team Leader

Domiciliary / Complex Care Team Leader Position at Henley Care Ltd

Location: Henley-on-Thames, Oxfordshire
Responsible to: Agency Manager

Purpose of Position:
As a Complex Team Leader, you will oversee the delivery of domiciliary and complex care packages in a designated area, ensuring high standards of care while developing and supervising the care team. This role requires flexibility and working at weekends and evenings, on-call support, and regular service user visits.

Key Responsibilities:

• Lead and supervise a team of care workers, ensuring compliance with care policies and regulations.
• Monitor quality of care through regular check-ins, spot checks, and reviews.
• Plan emergency cover for service delivery and assist with staff training and development.
• Maintain effective communication with team members, service users, and management.

Essential Criteria:

• Must have experience in a supervisory role within the care sector and relevant training in complex care management.
• Strong leadership, communication, and organizational skills.
• Compassionate and sensitive to the needs of individuals, particularly those requiring complex care.

Main Functions of the Job:

• Provide ongoing leadership and supervision to domiciliary home care workers, ensuring that service users’ complex needs are met while adhering to Henley Care procedures.
• Facilitate training and development opportunities for the care team to enhance their skills in delivering safe and effective care.
• Participate in on-call duties one week per month, with an emphasis on addressing urgent care needs.
• Conduct routine visits to service users, particularly addressing staffing shortages and ensuring continuity of care.
• Plan and coordinate emergency cover arrangements to ensure that care services are maintained without disruption.