Care Co- ordinator - Domiciliary Care

Care Co-ordinator – Domiciliary Care

Location: Cambridge
Contract Type: Permanent, Full-Time
Salary: £27,312 per annum
On-Call Requirement: Participation in an on-call rota including evenings, weekends, and bank holidays

About Availl

Availl is a trusted and growing domiciliary care provider dedicated to delivering high-quality, person-centred care within the community. We pride ourselves on supporting both our clients and our teams, creating a positive and professional working environment where staff can develop and progress.

We are currently looking for a highly organised and compassionate Care Co-ordinator to join our Cambridge team. This is an excellent opportunity for someone with experience in care or scheduling who thrives in a fast-paced environment and is passionate about making a real difference to people’s lives.

The Role

As a Care Co-ordinator, you will play a vital role in ensuring the smooth day-to-day delivery of domiciliary care services. You will be responsible for coordinating care schedules, supporting care staff, liaising with clients and families, and ensuring care visits are delivered safely and effectively.

This role also includes participation in an on-call rota, supporting the service outside of office hours and ensuring continuity of care during emergencies or unexpected situations.

Key ResponsibilitiesCare Co-ordination

• Create, manage, and maintain staff rotas and client care schedules
• Ensure all care visits are allocated appropriately and delivered in line with client needs
• Assist with client assessments and the development of person-centred care plans
• Monitor and review care packages to ensure high standards of care are maintained
• Support and communicate effectively with care staff throughout their shifts
• Build positive relationships with clients, families, and healthcare professionals
• Ensure accurate record keeping and compliance with company policies and CQC standards

Staff Support

• Support carers with day-to-day queries and operational issues
• Assist with staff inductions, training coordination, and ongoing support
• Help maintain staff morale and promote a positive team culture
• Monitor punctuality, attendance, and performance concerns where required

On-Call Responsibilities

• Participate in the on-call rota covering evenings, weekends, and bank holidays
• Respond to emergencies, staffing shortages, and urgent client issues outside office hours
• Resolve problems quickly and effectively to ensure continuity of care
• Maintain clear communication with clients, families, and care staff during on-call periods
• Ensure all incidents and concerns are reported appropriately

What We’re Looking ForEssential

• Previous experience in care, healthcare, scheduling, or a similar role
• Excellent organisational and time management skills
• Strong communication and problem-solving abilities
• Ability to work under pressure in a fast-paced environment
• Good IT skills, including Microsoft Office and care management systems
• Full UK driving licence and access to a vehicle

Desirable

• Experience within domiciliary care
• Understanding of CQC standards, safeguarding, and care planning
• NVQ Level 3 in Health & Social Care (or willingness to work towards)

Personal Attributes

• Compassionate, caring, and empathetic
• Reliable, flexible, and professional
• Calm and confident during challenging situations
• Able to work independently and as part of a team
• Committed to delivering outstanding person-centred care

What We Offer

• Permanent full-time position
• Supportive and friendly working environment
• Ongoing training and development opportunities
• Career progression within a growing organisation
• Opportunity to make a genuine difference within the local community

Equal Opportunities

Availl is committed to equality, diversity, and inclusion. We welcome applications from all backgrounds and experiences and are dedicated to creating a supportive and inclusive workplace for everyone.