Registered Domicilliary Care Manager

Job Purpose

Cedar Oak Healthcare was established in 2019, supporting adults from both the social service and the private sector. Since then, our organisation has grown, and we are now excited to be looking for a dedicated, compliance-driven, and compassionate Registered Domiciliary Care Manager to join our team and lead our growing home care service.

As the CQC Registered Manager, you will maintain full regulatory compliance while leading, inspiring, and developing a team of Care Coordinators and Support Workers.

We are seeking a dedicated, compliance-driven, and compassionate Registered Domiciliary Care Manager to lead our home care service. You will hold legal and operational responsibility for the agency, ensuring the delivery of safe, high-quality, and person-centred care to individuals living in their own homes.

As the CQC Registered Manager, you will maintain full regulatory compliance, balance a mixed caseload of private and local authority contracts, and lead a team of Care Coordinators and Support Workers using Access care management software.

Key Responsibilities

1. Regulatory Compliance & Quality Assurance

• CQC Registration: Act as the Registered Manager with the Care Quality Commission (CQC).
• Inspection Readiness: Maintain continuous compliance with CQC fundamental standards to achieve a minimum "Good" rating.
• Auditing: Conduct regular audits on care records, medication administration (MAR) sheets, and staff files.
• Safeguarding: Act as the Safeguarding Lead, investigating incidents and reporting to local authorities and the CQC immediately.

2. Service Delivery & Caseload Management

• Assessments: Conduct initial care needs and risk assessments for all new clients.
• Care Planning: Create, monitor, and update highly detailed, person-centred care plans.
• Contract Management: Successfully manage a varied service user base, balancing the specific funding, compliance, and reporting requirements of both private-pay clients and Local Authority/Social Services frameworks.
• Issue Resolution: Promptly address and resolve any complaints or service concerns.

3. Leadership & Digital Operations

• Care Software Mastery: Oversee daily scheduling, auditing, and digital care planning utilising Access care management systems.
• Recruitment & Retention: Oversee safe recruitment practices (DBS checks) and foster a supportive working environment to promote staff retention.
• Supervision: Deliver regular staff supervisions, annual appraisals, and spot-checks in the field.
• Training: Identify staff training gaps and ensure mandatory training remains up to date.

4. Business Operations & Growth

• Rostering: Oversee the Care Coordinator to ensure scheduling is safe, efficient, and visually optimised within the Access platform.
• Stakeholder Liaison: Build and maintain excellent relationships with private families, local authority commissioners, social workers, GPs, and multidisciplinary healthcare teams.
• On-Call: Participate in or manage the escalation log for the out-of-hours emergency on-call rota.

Benefits

• Enrolment into our competitive Private Pension Scheme.
• Performance-related bonus scheme based on quality and growth KPIs.
• Generous annual leave allowance plus bank holidays.
• Ongoing professional development and funding for advanced qualifications.