ROTA Coordinator

Sincerity Health Care is recruiting a Rota Coordinator to support the safe, effective, and compliant delivery of domiciliary care and supported living services.

The Rota Coordinator will be responsible for planning staff rotas, managing shift cover, reducing gaps in care, supporting continuity for clients, and ensuring care packages are staffed in line with assessed needs, contractual requirements, and CQC expectations.

This is a key operational role. The successful candidate must be organised, confident under pressure, strong with systems, and able to make sound decisions quickly.

Key Responsibilities

• Prepare, update, and monitor staff rotas across domiciliary care and supported living services.
• Ensure all care calls and support shifts are allocated safely and in advance.
• Respond promptly to sickness, absence, cancellations, emergency cover, and rota changes.
• Maintain safe staffing levels in line with client care plans, commissioned hours, and risk assessments.
• Monitor continuity of care by allocating regular staff where possible.
• Communicate rota changes clearly to staff, clients, families, and management where required.
• Use care management systems such as Birdie, Nourish, or similar platforms.
• Check staff availability, working hours, rest periods, annual leave, and rota patterns.
• Escalate staffing risks, uncovered shifts, late calls, missed calls, and capacity concerns.
• Work closely with the management team to support recruitment, onboarding, and workforce planning.
• Maintain accurate records for audit, invoicing, payroll, safeguarding, and quality assurance purposes.
• Support compliance with company policies, CQC expectations, data protection, and confidentiality requirements.