Complex carer

We are recruiting a flexible, experienced female Complex Care Assistant to join a dedicated team supporting a young adult woman with complex neurological needs in her own home. You will be required to cover both day and night shifts, including weekends, as part of a small and committed care team.

This is a one-to-one role delivering 12-hour shifts. It is not a passive or routine care position. We need someone who is clinically confident, genuinely person-centred, and committed to supporting their client's independence, dignity, and quality of life — whether that is during a busy day or through the night.

If you are someone who takes pride in delivering consistent, high-quality complex care and can commit to both day and night availability, we would love to hear from you.

Duties

• Deliver person-centred complex care in line with the client's individual care plan and MDT guidance across both day and night shifts
• Support safe transfers, repositioning, and mobility using equipment including a stand aid — consistent adherence to guidance is essential at all times
• Monitor the client's health, seizure activity, and general wellbeing throughout every shift; escalate any concerns promptly to the supervising nurse or branch team
• Provide continence support with dignity, respect, and care
• Support the client with all aspects of daily living including personal hygiene, dressing, meal preparation, and community access during day shifts
• Actively support the client to move, reposition, and access comfort as she is able — she must not be left bedbound or restricted unnecessarily during any shift
• Respect the client's personal preferences, routines, and choices at all times in line with person-centred care principles
• Complete all care records, daily notes, body maps, and MAR charts accurately and promptly
• Communicate professionally and clearly with the client's family, clinical case manager, and wider care team
• Attend all mandatory training and specialist competency sessions and apply learning consistently on every shift
• Adhere to all company policies including safeguarding, infection control, health and safety, and data protection

What We Offer

• £16 to £18.00 per hour
• Flexible shifts — days and nights including weekends
• Zero-hours or contracted hours — your choice
• All training and shadow shifts paid
• One-to-one package — consistent, meaningful work with the same client
• £750 welcome bonus on completion of probation
• Progression pathway — Complex Care Assistant to Senior Carer or Complex Care Practitioner
• Holiday pay and company pension
• Health cash plan — up to £1,000 annually for everyday healthcare costs
• 24/7 GP access and confidential Employee Assistance Programme
• Blue Light Card eligibility
• Refer a Friend bonus scheme
• Cycle to Work Scheme
   
• Female (Genuine Occupational Requirement — Schedule 9, Part 1, Equality Act 2010)
• Full UK driving licence and access to a vehicle
• Previous experience in a care, complex care, or healthcare setting
• Confident with moving and handling including stand aid or hoist use
• Able to work flexibly across days, nights, and weekends
• Calm and competent in seizure awareness and response (training provided)
• Right to work in the United Kingdom