Community Care Liaison

Company Overview

Guardian Live In Care is a company based in of providing quality, bespoke live-in care services. We are committed to delivering compassionate and personalised support to our clients, ensuring their comfort and independence at home.

Role Purpose

The Community Care Liaison is responsible for ensuring our customers receive exceptional person-centred live-in care. The role focuses on reviewing care packages, supporting care professionals in the community, promoting quality, compliance and continuous improvement, and working closely with customers, families and colleagues to deliver outstanding outcomes.

Key Responsibilities

• Conduct regular customer reviews and update care plans to reflect changing needs.
• Complete risk assessments and ensure care documentation is accurate and compliant.
• Support customers to remain independent, safe and respected in their own homes.
• Undertake quality assurance visits and audits.
• Observe, coach and mentor care professionals in the field.
• Support new care professionals through induction, shadowing and competency assessments.
• Identify training and development needs and work with the Registered Manager to address them.
• Respond appropriately to safeguarding concerns, complaints and incidents.
• Maintain accurate records and contribute to continuous service improvement.
• Build positive relationships with customers, families, health professionals and external partners.

Working Arrangements

• Regular travel across Scotland is required.
• Occasional overnight stays away from home will be required to meet operational needs.
• Flexibility is essential as working days may vary in length depending on customer visits and travel.
• This role is offered on a part-time basis initially with the potential to become full-time as the business grows.
• A full UK driving licence and access to a suitable vehicle are essential.

Person Specification - Essential

• Experience in live-in or home care.
• Knowledge of person-centred care, safeguarding and quality standards.
• Excellent communication and relationship-building skills.
• Experience completing care reviews and quality audits.
• Ability to coach and support care professionals.
• Strong organisation and time management skills.
• Ability to work independently.
• Willingness to travel extensively across Scotland.

Desirable

• Level 3 Diploma in Health & Social Care or equivalent.

All successful candidates will be given a conditional offer - this is subject to the receipt of satisfactory references, one of which from the most recent employer and PVG; having a conviction will not necessarily debar you from working in this sector. All new staff members will be required to register with the SSSC within 3 months of their start date.

Unfortunately at this time we are not able to offer sponsorship.