Assistant Care Manager

POST: Assistant Care Manager
PURPOSE OF POST: To support the Manager’s role in providing high quality care and support to SweetTree clients and assist in managing the Support Worker team. To assist in ensuring a high level of compliance to SweetTree’s Quality Assurance markers and to play a supporting role in ensuring relevant company KPI’s are met.
RESPONSIBLE TO: Head of Service

PRINCIPAL DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

•  To help ensure a high-quality, client-centred approach to all clients with an emphasis on goal attainment and quality of life
•  Responsible for auditing the enactment, accuracy and day-to-day delivery of support as dictated by the Support Plans, including outcome monitoring and medication provision
•  Responsible for auditing Daily Support Records and escalating any concerns to the Support Manager
•  Responsible for delivering client care reports to third parties (e.g. Solicitors, Case Managers, Local Authorities) when required
•  To assist the Manager in supporting the implementation of ST Connect within the Dementia service
•  To assist the Dementia Manager in undertaking spot checks and client reviews, as required
•  To participate in needs assessments, including basic risk assessments, and assist in preparing and updating care and support plans
•  To assist the Manager with administrative tasks, including maintaining up-to-date documentation and note-taking for investigation meetings
•  Responsible for maintaining and updating the Care Certificate log sheet for new support workers, ensuring the 12-week target is met
•  Responsible for support worker competency spot checks and probation reviews
•  To take a proactive role in developing Support Workers’ learning and development and assisting with performance management
•  To assist the Manager in interviews and take a leading role in cross-service interviews, as required
•  To assist the Manager in delivering facilitation sessions for Support Workers
•  To help ensure coordination of care packages and shift delivery is effective
•  Responsible for helping answer the New Enquiry Line
•  To act as backup contingency for emergency client support during uncovered daytime shifts
•  To participate in the On-call Out of Hours rota as required

To actively answer telephone calls in the SweetTree office

PERSON SPECIFICATION
Essential and Desirable Experience, Skills or Attitudes:

Essential – Experience working with people with a wide range of requirements relating to Dementia care
Essential – Experience working in a team within a pressurised, fast-changing environment
Desirable – Experience of working as a support worker in the community and understanding the challenges faced
Desirable – A relevant administrative or IT qualification
A proactive, “can-do” attitude that embraces challenges
Strong interpersonal skills with the ability to motivate a remote workforce
Strong dispute resolution skills and the ability to remain calm under pressure
Experience of working positively in a diverse environment
Ability to communicate clearly and tactfully at all levels, both verbally and in writing

What’s in It for You?

Flexible working hours that cater to your schedule, ensuring a balance of work and personal commitments under a 0-hour contract
Early access to your earnings via Wagestream, which provides you with the ability to access a % of your earnings in just 4 days or less after completing shifts!
Continuous training and professional development through the renowned SweetTree Home Care Services Academy. Including Apprenticeship Opportunities.
Unwavering support and 24-hour on-call assistance. And your own dedicated Manager and Coordinator to support you day-to-day
Incentive Rewards: An attractive £200 Friend Referral Scheme.
28 days of paid holiday, encompassing bank holidays.
A Contributory Pension Scheme to plan for your future.
Service length awards and recognition
Health & Well-being Programme
Discounted shopping & services platforms
Social events, summer parties, winter parties and awards ceremonies

How to Apply:

If you’re ready to launch your live-in care supervisor career in a dynamic and supportive environment, apply now!

DRESS CODE: A smart casual appearance is always required with sensible footwear. Jewellery must be kept to a safe minimum.