What Type of Services does SweetTree Home Care Services offer?

SweetTree Home Care Services offers Home Care.

How many Carers does SweetTree Home Care Services employ?

SweetTree Home Care Services employs 500 carers.

SweetTree Home Care Services, Coleridge House, 1 Coleridge Gardens, London NW6 3QH

Review from Sally P (Client) published on 9 July 2025
Submitted via Website • Report

Overall Experience

I have been delighted with the care that I have received from SweetTree services. From our first contact with the office, we have been treated with kindness, respect and dignity. A lady visited me at home to carry out an assessment and we discussed my needs. She listened to me very carefully and

sensitively and we agreed a support package.
We started off with one visit per week but this has now been extended to twice per week. They also provided additional support for me at short notice when I needed extra help. The care assistants are willing and respond quickly, pleasantly and efficiently to all my requests.
The whole team have been so kind and caring and I am delighted with the support I am receiving. My family are also very reassured to know that I am getting additional care at home.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Dear Sally, Thank you so much for your kind words. We're truly glad to hear that you've felt supported, respected, and well cared for. It means a great deal to know that the support we provide has made such a positive difference to you and your family. Your kind words will be shared with the whole team, who will be so touched to know how much you value their dedication and compassion.Thank you again for taking the time to share your experience.

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Review from A B (Son of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience

I am pleased to confirm that the carer from SweetTree showed at all times:
Consideration
Compassion
Iniative
The carer has provided my mother great comfort as she gets older.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Dear A, we would like to thank you for your wonderful words about your carer. We will make sure to let them know about the difference they've made for your mother.

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Review from Nao D (Mother of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience

Sweet Tree's support has been incredible help for our family. Very carefully set up with a great deal of involvement by the managers to get to know our daughter and us and our home. The two carers have been carefully introduced and the care has been of very high quality. The carers are kind, compassionate,

insightful, patient, highly reliable and friendly and goal focussed. We know that they are carefully supervised which is also very reassuring. Our daughter feels very secure with them and values and appreciates their care and friendship. Sweet Tree staff are very polite, responsive to us as carers, listen to us and have helped share the care and given us more hope for greater recovery and rehabilitation. They are very attentive to and responsive to our daughter's wishes and reach goals and plans through negotiation. We couldn't wish for a more compassionate and skilled home care service.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Thank you for your lovely feedback. Our mission is to support people in living more independently and achieving their goals, so we are pleased to see that your daughter feels her wishes are being respected. We will make sure to let the team know!

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Review from L Z (Daughter of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience

Very helpful and caring company which is responsive to my elderly father's needs. Overall very positive experience and I would not hesitate to recommend SweetTree services to anyone requiring home care support.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Thank you for your lovely review. Knowing that we were able to provide care for your father when you needed it means the world to us, and we are very happy to hear that your experience has been positive.

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Review from Elizabeth F (Partner of Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience

A succession of caring, competent, friendly and reliable young women made my partner's last months comfortable, safe and secure.
Sweet Tree was always helpful, very caring for me as a carer and quick to respond to any requests

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Your review means a lot to us. Thank you for taking the time to share your lovely feedback.

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Review from S D (Client) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience

Excellent care, reliable, friendly and careful.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Thank you for your lovely review. I will make sure to share it with the team who will be very glad to read your feedback.

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Review from Anna B (Daughter of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience

SweetTree's support has made an incredible difference for our family. Navigating my mother's condition was overwhelming at times, but from the very first assessment, we felt truly heard and involved in every step of the journey. I have nothing but praise for our support worker. Her patience, kindness,

and the progress she's made with my mother have been absolutely amazing. Our care manager, has been a warm and reassuring presence throughout the whole process. The peace of mind that comes from knowing my mother is in such good hands means the world to me, and I can't recommend SweetTree more highly or express how grateful I am for their support and care

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Dear Anna,Thank you for taking the time to review us and for your lovely words. We are truly glad to hear how our support has helped your family. Kind regards,The SweetTree Team

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Review from Jennifer L (Wife of Client) published on 17 April 2025
Submitted via Website • Report

Overall Experience

SweetTree asked what Care we were looking for and then spent some time looking for the right person and subsequently a second person, to Care for my husband on two days a week.
They found two perfect Carers to match our brief.
The Carers were intelligent, diligent, charming and very caring. They helped

my husband shower, dress, walk, eat and chat.
He was delighted to be left in their company, whilst I was able to leave the house for a few hours twice a week.
Sweetree was very good to work with and flexible when we had to change arrangements.
I highly recommend them to you.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Thank you so much for your lovely feedback. We are very happy that we could find the right support for your husband and will make sure the team knows how appreciated they are. Best, the SweetTree team

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Review from Mary Ellen B (Daughter of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience

I can highly recommend Sweet Tree Care Services. The management is excellent - thorough, professional, competent, responsive and always willing to assist. The carers they have provided for my parents have been kind and sensitive and always reliable. They turn up when they say they will and communicate

well with my parents and have a careful balance of friendly but respectful. As a family, we feel very relieved to have Sweet Tree both as carers now but also in the future when my parents will need even more care.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Thank you for taking the time to review us and for your lovely feedback. It truly means the world to us!

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Review from T D (Daughter of Client) published on 31 December 2024
Submitted via Website • Report

Overall Experience

From the moment we saw our new carer on a video link we knew she was someone who could take charge of any situation, who was friendly, intelligent, capable, and reliable. I knew my mother would be in safe hands and I breathed an internal sigh of relief. The care is great.
I also receive emails about

how my mum's day has gone and what happened.
The seriousness, attention, and care shown in how exactly to administer my mum's medication is also assurance that she will be looked after well.
I can ring up the office and immediately speak to someone who is helpful and will pay attention to what I am saying, with friendly respect and utmost diligence in carrying through whatever I have asked for, or dealing with any problem.
I really recommend Sweet Tree because they have consistently reliable, caring, and intelligent carers who genuinely want to look after people, and because the agency themselves are very responsive, conduct regular reviews, and are always considerate of my mum.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Thank you so much for your kind words, they mean the world to us. Our mission is to provide the highest possible quality of care at all times and stories like these are what drive us. Best wishes from the SweetTree team

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Review from Eric R (Client) published on 31 December 2024
Submitted via Website • Report

Overall Experience

My surgeon suggested that I have someone with me when I left the hospital following surgery and I was given the number of Sweet Tree Home Care Services whom I contacted. I found their manner on the telephone very professional and helpful and over the period I saw 4 of the carers. All of them showed

care and compassion for me and helped me through a difficult time. I am very happy to recommend the agency to anyone needing assistance for themselves or a loved one.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Thank you so much for taking the time to write such a lovely review and we are so pleased that you have a positive memory of your experience with us. We will make sure to let the team know and wish you the best, love from the SweetTree team.

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Review from D C (Partner of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience

We have worked with SweetTree for many years now. They are a fantastic company. From the top to the caregivers they are so helpful. Go above and beyond for their clients. Nothing is too much for this company.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Thank you so much for your wonderful review. We continuously work to provide the highest quality of care possible, so testimonies like yours mean everything to us.

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Review from Roderick M (Partner of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience

For the first time, I was able to enjoy a much-needed extended break from my partner, who suffers from Huntington's Disease. It is difficult managing someone with a degenerative mental as well as physical condition, so the person coming to stay had to be the right fit for it to work. I had several meetings

and a home visit from SweetTree Home Care Services in the lead-up, and they put forward a suitable person who my partner accepted. I was able to go away for three weeks without worrying and come back to a tidy home and happy partner.

Reply from Denis Repard, COO at SweetTree Home Care Services

Dear Roderick, this is exactly what drives our work. We strive to provide the best quality of life possible for our clients, but also for their loved ones. Thank you so much for your lovely feedback, and best wishes to you and your partner from the SweetTree team.

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Review from Graham H (Brother of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience

We have been using SweetTree's services for around two years, and I have been very happy with the service and care they provide for my brother, who has also highlighted how happy he is with his support workers and especially SweetTree farm, which he visits once a week and has given him a much-needed

purpose and something to look forward to.

Reply from Laura Vaquero, Marketing Manager at SweetTree Home Care Services

Dear Graham, we are so happy to read your feedback. Our SweetTree Farm team members work hard to create a safe, nurturing space for our clients, and it truly means a lot to see it is exactly that for your brother. Best wishes from the team to both of you.

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Review from Jenny D (Mother of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience

We, as a family, have found SweetTree professional, approachable and caring. Thank you.
Our son has had care for a few years now and looks forward to his time with his carer. It gives him the opportunity to do things he wants to do independently without us worrying. His carer is caring and supportive

of him, allowing him to achieve his own personal goals.

Reply from Denis Repard, COO at SweetTree Home Care Services

Dear Jenny, your review truly means a lot to us all at SweetTree. Thank you for your lovely feedback, I will make sure to pass it on to the team. Best wishes to you and your son.

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Review from Gary W (Brother of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience

Have always found SweetTree very conscientious and very transparent of what they do/provide. They provide very valuable input about their activities when attending to a client. They raise concerns as and when required regarding actions and care going forward.

Reply from Denis Repard, COO at SweetTree Home Care Services

Dear Gary, thank you so much for your wonderful feedback. We strive to provide clear information at all stages, and are very glad to see that it is useful to our clients. Kind regards from the whole team at SweetTree.

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Review from Christine W (Mother of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience

In our experience, staff are well trained, client-centred, and trustworthy. They have been able to support my son with complex anxiety issues and treat him with respect, consideration and good humour. They take advice from his psychology team and also listen to my suggestions. The support workers build

warm relationships with him and help him to feel valued.
SweeTree has taken a great deal of care to recruit and introduce the right people for our very specific needs and assist when we have a concern. Sadly, these often excellent support workers tend to get snapped up into other jobs, and my only disappointment is that turnover can be higher than we would like due to their high skill level.
I also want to say that when we experienced a crisis as a family, the agency worked very hard to find us the extra support we needed and helped us both feel less alone through that experience.

Reply from Denis Repard, COO at SweetTree Home Care Services

Dear Christine, thank you for your lovely review. We are so pleased to read that you are happy with the service and support provided. Your feedback truly means the world to us, and we will make sure to pass it on to the team. Best wishes to you and your son.

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Review from Leo P (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience

I suffered a traumatic brain injury in 2018, which changed my life in more ways than I can begin to explain. Due to my injuries, I was unable to live independently and required the full-time care of my mother. I’ve now started the transition back to living independently with the help and support of

SweetTree. Especially my support worker, who has helped me get through the toughest of times. She has always helped motivate me to try my best and never give up hope. Also, other members of staff have been great at supporting me. I really appreciate everything - thank you.

Reply from Denis Repard, COO at SweetTree Home Care Services

Dear Leo, your review means the world to us. Thank you very much for taking the time to tell your story; it is so humbling to read about the positive impact that SweetTree has in your life. Reviews like these are what drive us. The very best of wishes from the SweetTree team.

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Review from M A (Power of Attorney of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience

As LPA for a friend, I have known since childhood, the responsibility of trying to provide the care she needed was very heavy. Apart from the regular daily hours, sometimes I had to contact the company to find extra care at very short notice. The office staff were unfailingly supportive, patient and

efficient and always managed to meet the need. Originally the provision was some hours each day and then progressed to full time. The initial fact-finding by the company was extremely thorough, and their follow-up reviews and staff training requirements were impressive. The carers visiting for a short time, and now more permanent live-in and daily relief carer, have been very easy to work with, and they take pride in my friend's progress. Her needs regarding nutrition, exercise, medication, social care with dignity and conversation are all met with kindness and good humour. SweetTree Home Care Services was an excellent choice.

Reply from Denis Repard, COO at SweetTree Home Care Services

Thank you so much for your kind review. We are very humbled to receive such positive feedback and hope to continue to provide the best possible service to you and your friend. Best wishes from the SweetTree team.

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Review from J L (Son of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience

This organisation is excellent.
Care staff are courteous and well-trained. They are prompt and diligent in all aspects of care.
The administrative staff are excellent too, always ensuring any issues of rota arrangements are addressed immediately.
There is excellent communication with a real appreciation

of the difficulties of service users and their families.

Reply from Denis Repard, COO at SweetTree Home Care Services

Thank you so much for taking the time to review us. Positive feedback like this is what motivates us to keep providing the best care possible to all our clients and their families. I will pass on the message to the team who will be very happy to hear. Best wishes.

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