SweetTree Home Care Services

Coleridge House, 1 Coleridge Gardens, London NW6 3QH

SweetTree Home Care Services
SweetTree Home Care Services
SweetTree Home Care Services

SweetTree Home and Care Services provide twenty-four hour specialist care and support programmes for older individuals who require care or for people living at home with Dementia, learning disabilities, long-term neurological conditions or acquired brain injuries.

Professionals focus on providing twenty-four hour care within the Greater London area and live in care nationally.

Dedicated and highly trained staff implement a holistic and personal approach to specifically meet individual’s tailored care plans. A flexible and informative approach adopted by professionals accommodates individuals and their families’ changing needs.

SweetTree also provide additional maintenance and pet therapy services to promote individual’s confidence and independence and to preserve an ease of lifestyle.

Owner : SweetTree Home Care Services Ltd

Person in charge: Nicki Bones (Director Of Operations)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 500

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands

Latest Care Quality Commission* Report on SweetTree Home Care Services: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

4.8 SweetTree Home Care Services has a Review Score of 4.8 (4.773)

The Review Score of 4.8 (maximum of 10) for SweetTree Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for SweetTree Home Care Services in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.773 for SweetTree Home Care Services is calculated as follows: ( (52 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 0 Points relating to the number of positive Reviews for SweetTree Home Care Services is based on 0 positive Reviews in the last 12 months and is calculated as follows:

    1. 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend SweetTree Home Care Services?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to SweetTree Home Care Services

  • Client / Service User
    6
  • Friend of Resident/Service User
    2
  • Daughter of Client/Service User
    1
  • Mother of Client/Service User
    1
  • Son of Client/Service User
    1
  • more

Re-clarify the care plan. Looking at options of times for carers. General experience was helpful.

How likely would you be to recommend SweetTree Home Care Services? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My carer is beyond excellent. I have had some misunderstandings with my care provider in-house.

How likely would you be to recommend SweetTree Home Care Services? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Satisfactory

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I have pointed out my views below as best I can.

How likely would you be to recommend SweetTree Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A very nice lady came, and all went well.

How likely would you be to recommend SweetTree Home Care Services? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

SweetTree staff are all well presented, have a caring nature and are open to discussion to their times and are well tuned into my sons needs and how he likes to be cared for. The management are all very friendly and are open to any discussion, help and support we may need. They conduct regular reviews to make sure that the staff and client relationships is going well and to address any issues that may arise.

How likely would you be to recommend SweetTree Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Since having had a fall in May 2015, my mother now 94 has required 24 hour live in care, and I arranged for Sweet Tree Home Care Services to provide this care. This care has been much appreciated by my mother and by my wife and I, who are now much less worried than when my mother was sometimes on her own. The carer and those who provide the care during periods of absence such as holidays have behaved professionally and kindly, while the focused support, advice and involvement of the care manager has been invaluable in ensuring my mother's welfare and comfort as constant attention is paid to the care plan, and it's implementation not only by the carer but also by the care manager, additionally. The carer is available to my mother on a long term basis so valuable continuity is achieved. The agency shows great attention to detail and best practice and, as in so many areas, this is the key to achieving excellence.

How likely would you be to recommend SweetTree Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Anne Marie is great. She cared for my Pat and is my carer too. We go out all the time to the park and to the pictures. I am happy with Sweettree. I know if I am unhappy I can call the office.

How likely would you be to recommend SweetTree Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very happy with carers and office manager from SweeTree Care Services.

How likely would you be to recommend SweetTree Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very happy with the service.

How likely would you be to recommend SweetTree Home Care Services? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The review was carried out in the most professional and caring way and lasted for about half an hour. Health was on the agenda, and I gained a few useful tips regarding coping with any physical problems (I suffer from osteoarthritis and diabetes). The service manager was very well versed in medical matters and it was altogether a very pleasant meeting, and I hope the next review will be as straight forward.

How likely would you be to recommend SweetTree Home Care Services? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

A fantastic company, staff in the office and carers are very professional an excellent all round service. Their support in difficult times is amazing. I would recommend them and do. Their understanding of clients, their circumstances and immediate family involved is second to none.

How likely would you be to recommend SweetTree Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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