SweetTree Home Care Services

Coleridge House, 1 Coleridge Gardens, London NW6 3QH
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9.8 52 Reviews
  • SweetTree Home Care Services, London
SweetTree pride themselves on offering their clients the highest quality care and support possible, regardless of the level of need or dependency. Rated as an 'Outstanding' provider by the Care Quality Commission for two consecutive inspections (January 2018 and December 2020), their prime objective is to assist those they look after to remain in their own home for as long as they wish with dignity, independence and control over their life. They dedicate themselves to creating individualised care packages ranging from two-hour visits through to specialised live-in packages and community support programmes like SweetTree Fields Farm, which helps those attending to build confidence, independent living skills and improved overall wellness, which comes from being active in the outdoors.

Their services also include bespoke programmes to ensure that the care and support received by all clients are appropriate to their needs, catering for those with acquired brain injuries, neurological conditions, dementia, and learning disabilities, including autism and dual diagnosis. Whether a client requires companionship and care at home, or more specialist support, the team of highly trained carers is here to help.

SweetTree meticulously selects its care team members and consistently offers training through its acclaimed in-house academy. For each care plan, their committed and expert staff adopt a holistic and personalised strategy to precisely align with each individual's unique care needs. Their team of professionals prioritise flexibility and transparency to adapt to the evolving needs of clients and their families.

SweetTree's high-quality care has been recognised with multiple regional and national awards, including 6 national Home Care Awards, a Top 20 Home Care Providers in London ranking by Homecare.co.uk, and 4 victories at the Great British Care Awards only in 2023.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29.95 – £36.20
  • Weekly Live-in Care Fees: £1461.60 – £1691.76

Just like our services, our fees are flexible and tailored to the level of support required. Our team of experts will carefully assess each case individually and adjust the rates depending on the services required.

These prices are only a guideline, please contact SweetTree Home Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • SweetTree Home Care Services Ltd

SweetTree Home Care Services Reviews (52)

Total of 52, showing 21-40
9.8

SweetTree Home Care Services has a Review Score of 9.8 (9.843) out of 10, based on 12 reviews in the last 2 years. Over all time SweetTree Home Care Services has 52 reviews.

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Review from Michael H (Power of Attorney of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SweetTree has provided excellent, caring support to my client and old friend over the past twelve months and for several years before. My old friend is bedridden and suffering from dementia. The carers provided are very competent and caring. When the regular live-in carer is on holiday or ill, the replacement
carers are equally as good. When medical attention is required, they arrange it. I have no hesitation in highly recommending SweetTree.

Reply from Denis Repard, COO at SweetTree Home Care Services

Thank you very much for your lovely review. We strive to provide the best quality possible every day, and it is thanks to feedback like yours that we can continue to do so. I will pass the information on to our team, who will be very pleased to hear it. Best wishes.

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Review from Leon S (Husband of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found SweetTree to be an excellent care provider. They were quick to We have found Sweettree to be an excellent care provider. They were quick to mobilise when we approached them for care after my wife had a bad fall. The quality of the carers has been consistently good. They are caring, experienced
and always happy to go the extra mile. As a company, we have found Sweettree to be both responsive and helpful on any queries we have raised.
The initial assessment was comprehensive and detailed and resulted in them gaining a very good understanding of my wife’s needs. All in all, a very positive experience.

Reply from Denis Repard, Chief Operating Officer at SweetTree Home Care Services

Dear Leon, thank you so much for your kind words. It is our mission to keep providing the best service to every one of our clients, and reviews like yours give us even more reason to do so. I will pass on your feedback to the team, who will be very happy to hear it. Best wishes to you and your wife.

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Review from Kate B (Cousin of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SweetTree has provided a variety of excellent carers to support first the rehabilitation of my elderly cousin after a fall in 2020 and then palliative carers since May 2022 - both live-in and daily. The level of support we have received has been simply outstanding. The lady who runs palliative care
is brilliant - she understood what my cousin needed and was proactive about recommending changes to the care plan and individual carers as my cousin declined. SweetTree has long-standing carers who are well trained, highly professional, communicative and act as a family. We had several carers with different skills and backgrounds, and I was very impressed. The district nurses specifically commented on how well my cousin was being looked after - so thank you! I can't recommend SweetTree more highly!

Reply from Denis Repard, Chief Operating Officer at SweetTree Home Care Services

Kate, thank you so much for your lovely words. I will be passing your feedback back to the team, who are always thrilled to hear that their efforts make such a positive impact!
Best wishes.

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Review from Nicholas G (Son of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SweetTree has provided support for our elderly mother 24-hour hours a day. The care manager has been excellent. It took a few carers to find one that worked with our mother, but they, SweetTree, have been proactive and extremely helpful. The carer is exemplary and conscientious. In addition, the manager
liaised with our mother's doctor and ensure the medication instructions were correct and clear. Highly recommend them for their professionalism and service.

Reply from Clare Chapman, Recruitment Manager at SweetTree Home Care Services

Nicholas, thank you for your lovely comments that I will pass on to the team.

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Review from Judith F (Mother of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended Sweet Tree Farm for many years and loves it. The Farm and staff are excellent- attending is just what my son needs for his development. The activities he takes part in are varied and worthwhile. He has skills I had no idea about. The support staff are caring and competent. Thank
you!

Reply from Clare Chapman, Recruitment Manager at SweetTree Home Care Services

Hi Judith, thank you for your lovely feedback that I will pass on to our team. Kind regards.

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Review from Sarah P (Mother of Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been attending Sweet Tree Farm for 4 years.
Staff are kind, patient and have helped him achieve things I never thought possible for him.
The farm is set in beautiful grounds where there is plenty of space to walk quietly or have a cuppa around the log burner!
My favourite addition is
the alpacas, who always greet me on arrival!

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Review from A F (Mother of Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As an autistic man with limited communication, my son comes away from the farm chatting and happy, full of explanations about his day. He has been coming for several years and in particular, loves feeding the animals.

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Review from Michael A (Husband of Client) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from SweetTree have been helping to look after my wife, who has Alzheimer’s disease, for the last three years. The carers have provided assistance three times a week, for one full day and two afternoons Only a small number of carers have been involved, one carer remained unchanged throughout
the whole contract. All the carers proved to be very competent, well trained and got on easily with my wife. They soon became more like friends together rather than carer and client.
The SweetTree office staff were helpful and easy to deal with. The management made periodic visits to ensure that all was going well and that we were receiving all the help that we needed.
Sadly my wife’s Alzheimer’s disease progressed to a stage that I considered it no longer safe to care for her at home, and she is now in a care home. However, had it not been for the efforts of SweetTree staff, I should have had to take that decision many months earlier.

Reply from Clare Chapman, Recruitment Manager at SweetTree Home Care Services

Thank you for your lovely comments that we have passed onto our care team. Best wishes to you and your wife.

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Review from Ruth R (Niece of Client) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SweetTree Home Care Services has provided outstanding care to my aunt, enabling her to stay in her own home for a lot longer than would have otherwise been possible. All of the staff I have dealt with have been extremely professional and unfailingly kind and caring. The level of care for my aunt has
been outstanding, and staff have frequently gone above and beyond, and this made such a huge difference, especially during the worst times of the pandemic. I was extremely impressed by the level of respect and dignity given to my aunt. Communication with all members of the team was excellent, and I was also given a lot of support by the staff. I strongly recommend SweetTree to anyone looking for excellent care because excellent care is exactly what was provided in every aspect of what SweetTree do.

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Review from Lily S (Daughter of Client) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living with advanced dementia for the past two years. I was very impressed with the first assessment that was carried out via Zoom.
The carer started caring and supporting mum about six weeks ago, she is very patient, kind and caring. She allows mum to make choices for eg: where
she eats her meals. Also, the carer is very good at listening to our suggestions.
Having support from SweetTree has been very beneficial to us as a family. It allows us to have some respite after a long time of caring.

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Review from Zoe S (Daughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and friendly staff who have been sensitive to my mother's changing needs. She has found both companions a delight, and their time with her really lifts her spirits. The assessment process at the start was very well handled too. Thank you.

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Review from Audrey W (Wife of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached SweetTree to provide support for my husband who has a number of conditions. The carers provided are excellent - I have increased both days and hours as the time has gone on.


My husband enjoys his quality time with the carers, and they go on walks, sit and chat, talk about interests and

when allowed they go for coffee. He cannot wait for Covid restrictions to be lifted, as they will go for longer trips using public transport where he can visit places he did when younger.


However, the best thing I can say is that I like the service so much that I have referred one of my good friends to use the service and they did.

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Review from Jenny W (Client) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I received wonderful care from the team for over 24 hours. One lady was kind, caring and mature in her approach. She gave me invaluable help and was always ready to go the extra mile. I couldn't believe this was her first day.
Another lady is a lovely support worker with a sweet and gentle nature.
She, too, exuded a quiet confidence and was a reassuring presence. She would make anyone feel ten foot tall but in a very discreet, encouraging way.
You couldn't have provided two support workers better able to look after me. Together, they ensured that I recovered quickly from the hospital experience.
Events coordinated everything, so the arrangements ran smoothly. Her personal touch was evident in her call outside office hours, and the next morning to check all was well.

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Review from Christine E (Daughter of Client) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SweetTree set very high standards in all aspects of care provided. From the person that answers the phone/admin staff to the quality of the carers that they employ - it is obvious that they expect (and achieve) this standard of professionalism from all their staff. Most importantly, all the staff empathise
with clients (and their families) and truly ‘care’ for them. Our experience of the SweetTree carers are that they are punctual, hardworking and are always willing to support our needs. They have built excellent relationships with us and we regard them as almost part of our family.

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Review from Ray (Cousin of Client) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would just like to say that when we engaged the Care Service Manager and her great team, we could never have imagined how dedicated she and her team would be in giving such care and consideration to my cousin. My cousin has complex issues and from the beginning addressed them with courtesy, diligence,
great patience and understanding. The rest of the team also complement the work that is being done to in changing my cousin's life, outlook on life and her environment, for the better. Nothing is too much trouble for them.
The staff at SweetTree are a credit to your organisation and we are most grateful for the ongoing support, care and constantly going the extra steps to help my cousin.
Thank you so much. It's so good to know you're there.

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Review from Kajal S (Client) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a home care service. Recommended. Staff are really co-operative and manages nicely. It provides 24 hours service for older people.

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Review from Roger G (Client) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I were totally overwhelmed by the extraordinary knowledge, professionalism and caring attitude of everybody connected with this agency. It made recovery so much easier and more comfortable! I would give them a score of 22 out of 10.

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Review from John H (Client) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Standard Positives
-Reliable
-Trustworthy
-Timely responses to queries
-Carer is well qualified; friendly ; helpful; imaginative; flexible.

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Review from Pam L (Daughter of Client) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the carers from SweetTree to be generally kind, skilled and reliable. And the admin and management staff also try to accommodate changed or additional needs whenever possible.


The reason I have put "good" not excellent" for the management team was because they did not succeed in finding

us a driver with a car to take our mother out - but that was a very difficult task.

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Review from S T (Son of Client) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, sensible carers, well-organised office team, and highly thoughtful case managers. Do a terrific job in caring for my mother in her own home. She is elderly, quite physically incapacitated, and suffers dementia; a demanding and complex client. The whole team are responsive to family input
and careful to maintain the client's independence to the fullest possible extent whilst understanding her limitations.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for SweetTree Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for SweetTree Home Care Services is calculated as follows: ( (63 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 70 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SweetTree Home Care Services is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (21)

Meet the Team (5)

Barry

Barry Sweetbaum

Job Title: Founder & Managing Director

Joined: 2002

Barry is the founder of SweetTree and is responsible for the company’s business development and corporate affairs. Barry has a wealth of experience both in the UK and in the USA. It was Barry’s founding vision to provide the highest quality care and support possible to people in their homes. When Barry is not at SweetTree he enjoys being at home with his two children, cycling and working on SweetTree Fields in Mill Hill.

Denis

Denis Repard

Job Title: Chief Executive Officer

Joined: 2018

Denis has 15 years of professional experience in the Healthcare Industry behind him, but more importantly, a very impactful personal experience where he himself was purely reliant on support workers. It is this personal experience that drives him to deliver the highest quality
support possible for those who share their lives with SweetTree, sharing and building upon the mission, vision, and values that have driven SweetTree as a premium quality provider for over 20 years.

Matthew

Matthew Mills

Job Title: Operations Director and Registered Manager

Joined: 2018

Matt joined the care profession as a support worker, working across a number of different services including residential and dementia care, supporting day centre clients, and providing supported living for adults with learning disabilities, mental health needs and autism. He worked his way up, gaining Health and Social Care qualifications, to subsequently achieving a Level 5 Diploma in leadership and management in Health and Social Care.


Matt is passionate about supporting people to live independently within the community, and being involved in their lives in a positive way. He said: “I was impressed by the way SweetTree focus on working with people rather than for people, and the way they go about their care, putting the client at the centre of everything they do.

Alicia

Alicia Francois

Job Title: Brain Injury & Neurological Conditions Service Director

Joined: 2016

Alicia has worked within the care industry for 12 years supporting a variety of client groups with; organising daily activities, therapy schedules, organising client days out, establishing education and vocational needs, devising individual schedules and promoting independent living.

Anthony

Anthony Lionakis

Job Title: Finance Director

Joined: 2023

Anthony joins SweetTree with over 15 years of accountant experience in professional services, investment banking, and most recently domiciliary care.


He was drawn to the care industry in search of a more fulfilling role, and with the intention of having a meaningful impact in this sector. When he came across SweetTree, he was hugely impressed with the team, the vision, and the high standards being accomplished.

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