SweetTree Home Care Services

Coleridge House, 1 Coleridge Gardens, London NW6 3QH
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9.8 52 Reviews
  • SweetTree Home Care Services, London
SweetTree pride themselves on offering their clients the highest quality care and support possible, regardless of the level of need or dependency. Rated as an 'Outstanding' provider by the Care Quality Commission for two consecutive inspections (January 2018 and December 2020), their prime objective is to assist those they look after to remain in their own home for as long as they wish with dignity, independence and control over their life. They dedicate themselves to creating individualised care packages ranging from two-hour visits through to specialised live-in packages and community support programmes like SweetTree Fields Farm, which helps those attending to build confidence, independent living skills and improved overall wellness, which comes from being active in the outdoors.

Their services also include bespoke programmes to ensure that the care and support received by all clients are appropriate to their needs, catering for those with acquired brain injuries, neurological conditions, dementia, and learning disabilities, including autism and dual diagnosis. Whether a client requires companionship and care at home, or more specialist support, the team of highly trained carers is here to help.

SweetTree meticulously selects its care team members and consistently offers training through its acclaimed in-house academy. For each care plan, their committed and expert staff adopt a holistic and personalised strategy to precisely align with each individual's unique care needs. Their team of professionals prioritise flexibility and transparency to adapt to the evolving needs of clients and their families.

SweetTree's high-quality care has been recognised with multiple regional and national awards, including 6 national Home Care Awards, a Top 20 Home Care Providers in London ranking by Homecare.co.uk, and 4 victories at the Great British Care Awards only in 2023.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29.95 – £36.20
  • Weekly Live-in Care Fees: £1461.60 – £1691.76

Just like our services, our fees are flexible and tailored to the level of support required. Our team of experts will carefully assess each case individually and adjust the rates depending on the services required.

These prices are only a guideline, please contact SweetTree Home Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • SweetTree Home Care Services Ltd

SweetTree Home Care Services Reviews (52)

Total of 52, showing 41-52
9.8

SweetTree Home Care Services has a Review Score of 9.8 (9.843) out of 10, based on 12 reviews in the last 2 years. Over all time SweetTree Home Care Services has 52 reviews.

Overall Experience

  • 48
  • 4
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  • 0

Date Published

52
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Review from India D (Granddaughter of Client) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SweetTree were so professional and helpful, from my initial enquiry, right through to providing an assessment and care package for my grandfather. Nothing was too much trouble and I felt well listened to by all of the office staff. I would highly recommend to others looking for a care provider.

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Treated with Dignity

Value for Money

Review from John B (Client) assisted by family/friend published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Re-clarify the care plan. Looking at options of times for carers. General experience was helpful.

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Treated with Dignity

Value for Money

Review from Harriet S (Client) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer is beyond excellent. I have had some misunderstandings with my care provider in-house.

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Review from G S (Client) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very nice lady came, and all went well.

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Treated with Dignity

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Review from Bernard C (Friend of Client) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have pointed out my views below as best I can.

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Treated with Dignity

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Review from G M (Mother of Client) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SweetTree staff are all well presented, have a caring nature and are open to discussion to their times and are well tuned into my sons needs and how he likes to be cared for. The management are all very friendly and are open to any discussion, help and support we may need. They conduct regular reviews
to make sure that the staff and client relationships is going well and to address any issues that may arise.

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Treated with Dignity

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Review from Peter G (Son of Client) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since having had a fall in May 2015, my mother now 94 has required 24 hour live in care, and I arranged for Sweet Tree Home Care Services to provide this care. This care has been much appreciated by my mother and by my wife and I, who are now much less worried than when my mother was sometimes on her
own. The carer and those who provide the care during periods of absence such as holidays have behaved professionally and kindly, while the focused support, advice and involvement of the care manager has been invaluable in ensuring my mother's welfare and comfort as constant attention is paid to the care plan, and it's implementation not only by the carer but also by the care manager, additionally. The carer is available to my mother on a long term basis so valuable continuity is achieved. The agency shows great attention to detail and best practice and, as in so many areas, this is the key to achieving excellence.

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Treated with Dignity

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Review from Patricia F (Client) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anne Marie is great. She cared for my Pat and is my carer too. We go out all the time to the park and to the pictures. I am happy with Sweettree. I know if I am unhappy I can call the office.

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Treated with Dignity

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Review from J B (Friend of Client) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with carers and office manager from SweeTree Care Services.

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Treated with Dignity

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Review from B L (Client) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service.

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Treated with Dignity

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Review from Ian W (Client) published on 5 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was carried out in the most professional and caring way and lasted for about half an hour. Health was on the agenda, and I gained a few useful tips regarding coping with any physical problems (I suffer from osteoarthritis and diabetes). The service manager was very well versed in medical
matters and it was altogether a very pleasant meeting, and I hope the next review will be as straight forward.

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Management

Treated with Dignity

Value for Money

Review from Jilly M (Daughter of Client) published on 9 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic company, staff in the office and carers are very professional an excellent all round service. Their support in difficult times is amazing. I would recommend them and do. Their understanding of clients, their circumstances and immediate family involved is second to none.

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Treated with Dignity

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for SweetTree Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for SweetTree Home Care Services is calculated as follows: ( (63 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 70 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SweetTree Home Care Services is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (21)

Meet the Team (5)

Barry

Barry Sweetbaum

Job Title: Founder & Managing Director

Joined: 2002

Barry is the founder of SweetTree and is responsible for the company’s business development and corporate affairs. Barry has a wealth of experience both in the UK and in the USA. It was Barry’s founding vision to provide the highest quality care and support possible to people in their homes. When Barry is not at SweetTree he enjoys being at home with his two children, cycling and working on SweetTree Fields in Mill Hill.

Denis

Denis Repard

Job Title: Chief Executive Officer

Joined: 2018

Denis has 15 years of professional experience in the Healthcare Industry behind him, but more importantly, a very impactful personal experience where he himself was purely reliant on support workers. It is this personal experience that drives him to deliver the highest quality
support possible for those who share their lives with SweetTree, sharing and building upon the mission, vision, and values that have driven SweetTree as a premium quality provider for over 20 years.

Matthew

Matthew Mills

Job Title: Operations Director and Registered Manager

Joined: 2018

Matt joined the care profession as a support worker, working across a number of different services including residential and dementia care, supporting day centre clients, and providing supported living for adults with learning disabilities, mental health needs and autism. He worked his way up, gaining Health and Social Care qualifications, to subsequently achieving a Level 5 Diploma in leadership and management in Health and Social Care.


Matt is passionate about supporting people to live independently within the community, and being involved in their lives in a positive way. He said: “I was impressed by the way SweetTree focus on working with people rather than for people, and the way they go about their care, putting the client at the centre of everything they do.

Alicia

Alicia Francois

Job Title: Brain Injury & Neurological Conditions Service Director

Joined: 2016

Alicia has worked within the care industry for 12 years supporting a variety of client groups with; organising daily activities, therapy schedules, organising client days out, establishing education and vocational needs, devising individual schedules and promoting independent living.

Anthony

Anthony Lionakis

Job Title: Finance Director

Joined: 2023

Anthony joins SweetTree with over 15 years of accountant experience in professional services, investment banking, and most recently domiciliary care.


He was drawn to the care industry in search of a more fulfilling role, and with the intention of having a meaningful impact in this sector. When he came across SweetTree, he was hugely impressed with the team, the vision, and the high standards being accomplished.

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