Office Administrator (Domiciliary Care)

Join Allbest Solutions Ltd

Allbest Solutions Ltd is a CQC-regulated domiciliary care provider delivering high-quality, person-centred care across Surrey. An exciting opportunity has arisen for an organised and proactive Office Administrator to join the office team in Woking.

This role is ideal for an experienced administrator who enjoys working in a fast-paced environment and understands the importance of accuracy, compliance and excellent customer service within a regulated care setting.

Key Responsibilities

The successful candidate will:

• Provide day-to-day administrative support to ensure the smooth running of the office.
• Maintain accurate staff and service user records in line with CQC and GDPR requirements.
• Audit timesheets, mileage claims and staff records.
• Coordinate mandatory training, monitor expiry dates and maintain training records.
• Support payroll preparation, invoicing and client payment administration.
• Maintain electronic filing systems and ensure documentation is accurate and up to date.
• Use the Care Management System (Care MIS) to update records, monitor compliance and support care operations.
• Assist with recruitment administration, onboarding and personnel records.
• Liaise with Care Coordinators and Managers regarding spot checks, supervisions, appraisals and compliance activities.
• Answer telephone calls, respond to emails and provide professional customer service to service users, families and healthcare professionals.
• Order office supplies and provide general administrative support.
• Contribute to quality improvement initiatives and support compliance with CQC standards.

About You

The successful candidate will have:

• Previous administration experience, preferably within domiciliary care, healthcare or social care.
• Experience using a Care Management System (Care MIS) or similar care management software.
• Excellent organisational skills with strong attention to detail.
• Good knowledge of Microsoft 365, including Outlook, Word and Excel.
• Excellent written and verbal communication skills.
• The ability to prioritise workloads and meet deadlines.
• A professional, reliable and confidential approach.
• A positive attitude and the ability to work effectively as part of a team.

Desirable Experience

Experience in any of the following would be advantageous:

• CQC compliance and quality assurance administration.
• Training coordination and learning management systems.
• Payroll support and invoicing.
• HR and recruitment administration.
• SharePoint or electronic document management systems.
• Health & Social Care administration within a domiciliary care environment.

What Allbest Solutions Ltd Offers

• Competitive salary of £25,000–£28,000 per annum.
• Company pension scheme.
• Free on-site parking.
• Comprehensive induction and ongoing training.
• Continuous professional development.
• Opportunities for career progression.
• Supportive and collaborative working environment.
• Annual leave plus Bank Holidays.

Apply Today

If you are an organised and motivated administrator looking to build a rewarding career within a growing domiciliary care provider, we would love to hear from you.

Please submit your CV together with a covering letter explaining why you would like to join Allbest Solutions Ltd.

Allbest Solutions Ltd is committed to safeguarding and promoting the welfare of vulnerable adults. Employment is subject to satisfactory references, right-to-work checks and an Enhanced DBS check. Allbest Solutions Ltd is an equal opportunities employer and welcomes applications from all sections of the community.