Allbest Solutions Ltd

Ground Floor Griffin House, West Street, Woking GU21 6BS
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9.9 31 Reviews
  • Allbest Solutions Ltd, Woking
Allbest Solutions Ltd is a home care provider that supports adults over 18 and their families at home.

The staff are all highly trained and DBS checked. They are trained to help people with dementia care, domestic chores and home help, as well as help with elderly care and physical disability.

Allbest Solutions Ltd can arrange and book supported holidays all over the world for people with a range of disabilities and their families.

The agency can arrange flights all over the world with a meet-and-greet service from the taxi/car at the airport, assistance with bags and checking in, help to get through the security area, help with boarding the aircraft and help with the hire of airport wheelchairs and any other equipment needed.
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Care Provided by Allbest Solutions Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23 – £26
  • Weekly Live-in Care Fees: £1200 – £1600

Please contact one of our dedicated staff members to support you with all of our fees, staff are on hand to support with any questions you may have or information required.
Please see our Brochure which will have all Fees available.

These prices are only a guideline, please contact Allbest Solutions Ltd to find out the exact price for your requirements.

Contact Allbest Solutions Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Allbest Solutions Ltd to get a personalised quote.

Good to Know

Owner

  • Allbest Solutions Ltd
  • Privately Owned

Person in Charge

  • Joan Minja (Registered Manager)

Allbest Solutions Ltd Reviews (31)

9.9

Allbest Solutions Ltd has a Review Score of 9.9 (9.873) out of 10, based on 20 reviews in the last 2 years.
Over all time Allbest Solutions Ltd has 31 reviews.

Overall Experience
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Date Published
  • 31
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Reviewer Connection to Allbest Solutions Ltd
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Total of 31, showing 1-20
Review from Helen P (Daughter of Client) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has alzheimer's and my mother is physically frail and they are both 90. My mother went into hospital as an emergency and Allbest Solutions immediately reacted with an increased care package for my father who had also recently attended A&E and had reduced mobility. The care, compassion and
the flexibility of the care my father received was outstanding. When my mother returned home from hospital again Allbest Solutions provided the care to meet their needs with great flexibility and liaised with the hospital at home team to ensure my mother received the best possible care. The young ladies who care for my mother and father are fantastic, nothing is too much trouble and they always arrive with a smile. As my parents needs have increased, the young ladies have gone above and beyond. This has enabled my parents to stay in their own home and be together and gives all their children peace of mind that our parents are receiving the best possible care. Thank you
Reply from Joan Minja, Registered Manager at Allbest Solutions LtdThank you so much Helen for your kind words. It really means a lot to hear how our team has been able to support your parents and your family. We know how challenging things can be when loved ones' needs increase, and it's wonderful to hear that the care, flexibility, and compassion of our team have made a real difference. I'll be sure to pass your praise on to the ladies who look after your mum and dad - they'll be thrilled to hear it! Knowing that your parents can stay at home together and that you feel reassured really makes all the hard work worthwhile. Much appreciated
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Review from Kevin S (Son of Client) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Allbest have been looking after my mum for some time now, she loves them they all take time to have a kind and thoughtful chat. They provide morning, end of day and bedtime visits x7 days a week for my mum.


Like most people, having never experienced carers, but have certainly heard all the

poor stories i was concerned before things all got set up. Well, Allbest as a whole team from their manager Lois to every single person that work there and provide absolutely top of the top service i just cannot ever thank them all enough
I call them angels as they are all truly unreal in what they do how they do it and continue to do so. I will not hesitate in recommending the team there as you will be very hard pushed to get the attentive care and response from anywhere else.


Absolutely wonderful people. There's a reason why they are called ALLBEST because they are!! KS son of service user.

Reply from Lois Buckles, Nominated Individual at Allbest Solutions LtdDear Valued Customer, thank you for wonderful feedback, we really appreciate you taking the time to review our services and again thank you form us all at Allbest solutions limited.
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Review from George L (Son of Client) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Allbest Solutions have been brilliant looking after my father. From the carers all the way to the office team nothing is too much trouble and most importantly I know dad is in safe hands all day every day. A very well run professional team who i would totally recommend.
Reply from Lois Buckles, Branch Manager at Allbest Solutions LtdDear Valued Customer, we would like to thank you for taking the time to review our services, this is greatly appreciated and helps us to know the areas we are doing well, again thank you for us all for the five star review, ABS Team
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Review from G K (Son of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a very good experience with Allbest providing care for our Mother. We had never had carers for her before but Allbest made it easy, and they were always flexible as the care needs changed. I also appreciated how easy it is to contact them and get to speak to the correct person, it helps give
dealing with them a small company feeling and that whoever you speak to knows you and cares about you. Top marks, keep it up please!
Reply from Lois Buckles, Branch Manager at Allbest Solutions LtdDear Valued customer, and NOKThank you for the wonderful review, we really appreciate you taking the time to complete the review and help us to understand area we are doing well, thank you from us all for the five star review. From ABS team.
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Review from S K (Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I m happy with the agency manager and my 2 carers provided from agency. They meet my needs provide the care I need
I receive morning and evening care ; my carers come on time , good hygiene and standards with polite professional manner . They listen to my needs help me dress and wash , prepare morning
breakfast.
For the evening they prepare my food as I can't cut and stand on my feet . I have several health problems, fibromyalgia, breast cancer , nerve damage on my hands and feet plus can't bend due to bulging discs on my spine . Manager listens to my needs and provided me 2 good carers calm and professional also helps my anxiety and depression.
Reply from Lois Buckles, Nominated Individual - Manager at Allbest Solutions LtdDear Valued customer, Thank you for taking the time to review ABS services, we value your positive feedback, we are extremely pleased that you have felt support and your needs have been met. Again thank you for your five-star review from us all at Allbest solutions limited.
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Review from I B (Son of Client) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The above-and-beyond firm of Allbest Solutions cares for my father. They in my experience have always gone above and beyond. A high level of professional care. I have met most of the staff/carers and some management and they do display an excellent level of professionalism ie always smiling, always
gentle and understanding etc. I can always ask any questions I like and in return, I get a useful answer. I do not know who chose this carer for my father but everything has worked perfectly, even my father thoroughly approves of them.
Reply from Lois Buckles, Branch Manager at Allbest Solutions LtdDear Valued customer and NOK, We would like to thank you for taking the time to review our services.We are extremely pleased that the overall experience has been positive, we aim to provide a professional and person centred approach.Feedback is crucial to enable us to improve and understand the areas we are doing well. Thank you from us all at Allbest Solutions Limited
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Review from P B (Daughter-in-law of Client) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has a carer and they are so professional in all different ways. They are also so pleasant doing what I would say is a difficult job. If we are missing even for a moment they have (all of them) the ability to let themselves into the property and perform their various tasks. I have always
found them a tip-top outfit, always wanting to please and always do. They are that good! My father-in-law very much likes this carer firm and we wouldn't change them for the world. Dad always looks forward to seeing them and who is on. The manageress is a lovely lady who is always there for us.
Reply from Lois Buckles, Branch Manager at Allbest Solutions LtdWe would like to thank you for taking the time to review our services, we are extremely pleased the service has met both the customers needs and supported the family also. Again we would like to thank you from us all at Allbest Solutions Limited.
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Review from Paul R (Husband of Client) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been using them for a year now, providing 3 visits of two carers per day to assist my wife. They have been brilliant with kind, emphatic carers who my wife looks forward to seeing each visit and I can have a short downtime knowing my wife is in good hands.
Reply from Joan Minja, Registered Manager at Allbest Solutions LtdDear Valued customer and NOK, thank you for reviewing our services we are extremely pleased we have been able to support you in a way that is meeting both the customer's and family's needs and expectations. Again thank you from us all at Allbest Solutions Limited.
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Review from F S (Client) published on 24 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can't complain about the care because my group of carers is exceptionally good. There is only one new carer who seems not to listen to experienced carers and when we need to hurry up she takes her time putting the PPE on. She is nice to me but she just needs to listen to the other carer, I am confident
that she will be good as well.
The carers are very supportive and good, however, when I need to change my times because I go out I keep the office informed, but I get no reply confirming or not if this is possible, why?
I do like my carers and I don't want them to get ill or anything to happen to any of them, please support them.
Reply from Lois Buckles, Nominated Individual - Manager at Allbest Solutions LtdThank you for your feedback, we are glad the care staff are supporting well however we are disappointed to hear the feedback from the office has not been as responsive, we will work hard to improve this and will continue to monitor and improve our services. Thank you for taking the time to review our services.
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Review from Jayne H (Daughter of Client) published on 13 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are very patient, caring with a good persona, and able to create a good rapport with the client. Always introduce themselves. There is consistency.
Sometimes if no washing up to be done, or personal care, they will ask if there is anything that we would like them to do for eg light housework,
hanging out wet washing, or bringing in.
Would appreciate a call from the office if a carer is running late after the permitted allowance of being 15 minutes late.
Reply from Lois Buckles, Nominated Individual - Manager at Allbest Solutions LtdThank you for taking the time to review our services, we will ensure your feedback is followed and notify you of any delays over the permitted allowance. We are pleased the services have been of a good standard so far and look forward to our continued services and improvements. in the future. Thank you again for taking the time to review Allbest Solutions Limited. From us all at Allbest Solutions Limited.
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Review from Stuart R (Client) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using All Best Solutions for well over a year now first as a part-time carer and after coming out of hospital last November as a full-time service. The office staff are friendly and polite but still and always in a very professional manner. When I have some small problems they have always
responded very quickly and appropriately. I can honestly say on occasion they have gone above and beyond what is expected.
Generally, the carers are very good and again go above and beyond. A good example I don't like uniforms my full-time carer will not wear a uniform when they are around me which is nice, obviously when they double up the carer coming will wear their uniform but for me around the house it makes it feel a little less official. I can be a difficult one in that I like proper food as opposed to oven-ready on my microwave meals. All the staff are very keen to try and do me my food the way I like it. Overall I am happy and would be more than happy to recommend them to anybody!
Reply from Lois Buckles, Nominated Individual - Manager at Allbest Solutions LtdThank you for taking the time to review our services, we value all feedback and are extremely pleased with the positive feedback received. Again thank you from us all at Allbest Solutions Limited.
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Review from Shirley E (Client) published on 28 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Would have been excellent all around if timekeeping was a bit more reliable.
Reply from Joan Minja, Registered Manager at Allbest Solutions LtdThank you for taking the time to review our services, we work hard to improve our services through reviews and feedback and take the timekeeping on board to see how we can improve this for you and the customer. Again thank you for your feedback and we hope we can improve the services received. From Us all at Allbest Solutions Limited.
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Review from N B (Son of Client) published on 23 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care company from the management team to the carers on the ground.
The carers I have met are very experienced and provide the highest level of care.
I always know my elderly father is receiving high-quality care for his condition.
They are punctual, and polite and carry out every task
very efficiently.
The daily care notes are easily accessible via an app and are very comprehensive.
I would recommend this company to anyone unsure who to use, for care of their loved ones.
Reply from Lois Buckles, Nominated Individual at Allbest Solutions LtdWe would like to thank you for taking the time to review our services, we are extremely happy that our services have been so well received. All feedback is well received and helps us to see where we are doing well or where improvements may be needed, thank you for the five star rating.
From us all at Allbest Solutions Limited
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Review from Kevin John P (Client) published on 23 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had been in hospital for 11 months, and I came home to our terraced house private home, on the 27th November 2023. The taxi driver and I arrived late evening and nobody was there to greet us.
However, out of the car, the branch manager and 2 carer support appeared to welcome me and help me to become
independent or self-contained to be able to look after myself eventually.
All come across well and caring compassionate with integrity.
I have worked hard in various ways in all aspects of the local community for my wife and myself to lead a better life and to get our garden, our affairs, our self-owned private terraced home ship-shape, neat, clean, tidy, and presentable once more.
I have dystrophy, and blepharitis which can lead to frustration the carer's support under their branch manager has been excellent, humorous, diligent, caring, compassionate, and humane, in helping.
Thank you very much.
Reply from Lois Buckles, Nominated Manager at Allbest Solutions LtdThank you for your five start review, we are pleased we are able to support you to be as independent as possible and look forward to more positive outcomes. Thank you for taking the time to review our services.
From us all at Allbest Solutions Limited
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Review from Peter G (Client) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a client of Allbest Solutions and it is a pleasure to welcome them into my home. I have found that the carers go above and beyond.
I have got roughly 6 years experience with having had several care agencies into my home. The care and management both are very accommodating in my care not only towards
me but my home as well.
I have never had as clean a home with carers being in charge of my domestic needs.
This is born out of not just my own opinion, several people have commented on how clean my flat is since Allbest Solutions have taken over.
I cannot thank the carers and the management enough for the service and care provided by them.
It has made a difference to my quality of life to have carers that come to my home treat it and myself with respect and actually want to be here and not just doing the job for the wages, which as we are all aware are not the highest paid
To the whole team at Allbest Solutions I thank you from the bottom of my heart.
Thank you.
Reply from Lois Buckles, Nominated Individual - Manager at Allbest Solutions LtdDear Valued Customer, thank you for your positive feedback, we are extremely pleased that Allbest Solutions is making a difference and treating you with the respect and dignity all people deserve, we look forward to working together to provide positive outcomes and would like to again thank you for taking the time to review our service. From us all at Allbest Solutions Limited
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Review from Julie C (Niece of Client) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Allbest Solutions were able to quickly provide excellent care for my elderly aunt whose health started to deteriorate rapidly. The care provided allowed my aunt to remain in her home, with dignity, as she wished. During this time she was very well looked after and treated with kindness and compassion.
Allbest Solutions management provided me with timely, helpful feedback, particularly around navigating the various health providers.
Reply from Lois Buckles, Branch Manager at Allbest Solutions LtdThank you for taking the time to review Allbest Solutions, we are really pleased that we were able to support you and your family during such a difficult time, it has been a pleasure to provide services and we would like to again thank you for your valued feedback. From us all at Allbest Solutions Limited
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Review from Johan A (Husband of Client) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Allbest enable us to continue to live our normal family life by giving us flexibility on our care needs and also providing us with individual carers that tailor to our specific needs.
Allbest listen to feedback and acts quickly to sort out any shortcomings.
Reply from Lois Buckles, Branch Manager at Allbest Solutions LtdWe would like to thank you for taking the time to complete a review of the services, we value all feedback and work hard to improve services, thank you from us all at Allbest Solutions Limited.
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Review from Margaret T (Daughter of Client) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can highly recommend Allbest Solutions Home Care Company.
My 92-year-old mother was well cared for emotionally and physically with such kindness, dignity, and compassion, her live in carer was wonderful and in a very quick time was able to read my mother's needs and act accordingly by coaxing her
gently and listen to her.
The care assistance ladies who were there to assist with additional backup were also very encouraging, friendly and patient.
The feedback from management was fantastic keeping the family informed at all times of any changes to health issues or outcomes of doctors or healthcare visits/appointments.
Sadly, my mother passed away, the carers and management team showed compassion and handled all the necessary procedures that follow after a death at home.
I am truly grateful for the time my mother had with Allbest as she was happier than she had been for a while.
Reply from Lois Buckles, Branch Manager at Allbest Solutions LtdThank you for taking the time to review the services, we are extremely pleased we were of comfort during such a hard time for you and your family. We value all feedback and the positive review will enable us to ensure we maintain a good standard of care showing the areas we are doing well, it was a pleasure to provide services for such a wonderful customer and family, again thank you from all of us at Allbest Solutions Limited.
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Review from D S (Wife of Client) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband's carer has simply been outstanding with a total degree of care, compassion, consideration, professionalism and anticipation of his complex needs. This carer is a person who clearly understands what being unwell and vulnerable feels like and is to be commended for everything he does and is.
He is a credit to your organisation and if every carer followed his example the industry would thrive.
Reply from Lois Buckles, Branch Manager at Allbest Solutions LtdDear valued customer, NOK We at Allbest Solutions would like to thank you for your positive feedback, we will pass this along to the care worker, we are extremely pleased that the support provided has been so well received. Again thank you from us all at Allbest Solutions Limited
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Review from A T (Daughter of Client) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old father was understandably anxious about a move to a new care agency. From the holistic assessment by a particular staff member to her promised follow-up telephone reviews put both Dad and myself at ease.
I asked Dad to tell me how he’d sum the Allbest Solutions carers up:
All very committed
Listen
to what I say
Observant
The carers are second to none and the care and attention given is so reassuring. Lovely to see Dad’s eyes light up when they walk into his flat.
All I can say as a daughter and carer if you’re having doubts about which care agency to go to please don’t hesitate to contact Allbest Solutions.
I certainly have no regrets. They contact the GP if necessary and then advise me too.
Reply from Lois Buckles, Branch Manager at Allbest Solutions LtdWe would like to thank you for taking the time to complete the review of our services, we are extremely happy that the transition has been a positive one and we are always available should any further support be required.
Thank you for the positive feedback.
Kind regards,
Allbest Solutions Limited.
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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Allbest Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.873 for Allbest Solutions Ltd is calculated as follows: ( (106 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 118 Ratings = 4.873
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Allbest Solutions Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Joan

Joan Minja

Job Title: Registered Manager Joined: 2018

Meet Joan, the driving force behind our company brings a wealth of experience from her dedicated years in health and social care settings. Formerly a healthcare professional, Joan's passion led her to create a company focused on delivering exceptional care. As the founder and leader, Joan's vision is to redefine healthcare by placing individuals at the heart of our services, fostering a culture of empathy, and ensuring that every person receives the care they deserve.


Driven by a mission to make a positive impact, Joan continues to lead our team with dedication and a relentless pursuit of excellence. Her leadership is characterized by a commitment to innovation, integrity, and the unwavering belief that quality healthcare should be accessible to all.

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Joseph Minja

Job Title: Director Joined: 2025

Joseph is a technology and information security leader specialising in transformation, governance, risk, and compliance across diverse sectors including health and social care, finance, energy, and education.


He translates complex risk into practical decisions and builds high-trust teams that embed secure-by-design practices. With an MSc in Information Security and Computer Forensics, Joseph has a strong track record in ISO 27001, GDPR, and operational resilience

Frequently Asked Questions about Allbest Solutions Ltd

What Type of Services does Allbest Solutions Ltd offer?

Allbest Solutions Ltd offers Home Care.

How many Carers does Allbest Solutions Ltd employ?

Allbest Solutions Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Allbest Solutions Ltd to verify any information. View our terms and conditions. Allbest Solutions Ltd has an Enhanced Service - more info.