Allbest Solutions Ltd

Ground Floor Griffin House, West Street, Woking GU21 6BS
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9.9 30 Reviews
  • Allbest Solutions Ltd, Woking
Allbest Solutions Ltd is a home care provider that supports adults over 18 and their families at home.

The staff are all highly trained and DBS checked. They are trained to help people with dementia care, domestic chores and home help, as well as help with elderly care and physical disability.

Allbest Solutions Ltd can arrange and book supported holidays all over the world for people with a range of disabilities and their families.

The agency can arrange flights all over the world with a meet-and-greet service from the taxi/car at the airport, assistance with bags and checking in, help to get through the security area, help with boarding the aircraft and help with the hire of airport wheelchairs and any other equipment needed.
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Care Provided by Allbest Solutions Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23 – £26
  • Weekly Live-in Care Fees: £1200 – £1600

Please contact one of our dedicated staff members to support you with all of our fees, staff are on hand to support with any questions you may have or information required.
Please see our Brochure which will have all Fees available.

These prices are only a guideline, please contact Allbest Solutions Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Allbest Solutions Ltd

Person in Charge

  • Joan Minja (Manager)

Allbest Solutions Ltd Reviews (30)

9.9

Allbest Solutions Ltd has a Review Score of 9.9 (9.866) out of 10, based on 19 reviews in the last 2 years.
Over all time Allbest Solutions Ltd has 30 reviews.

Overall Experience
  • 25
  • 5
  • 0
  • 0
  • 0
Date Published
  • 30
  • 1
  • 5
  • 19
  • 11
Reviewer Connection to Allbest Solutions Ltd
  • 10
  • 6
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from Tracey S (Daughter of Client) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our carers are very efficient, show courtest, very respectful, love and care combined. Couldn't find fault, first-rate care.
Reply from Lois Buckles, Branch Manager at Allbest Solutions Ltd
Dear valued customer,
Thank you for taking the time to partake in the review; we would like to thank you for your positive feedback and five-star rating of our services.
Thank you again from us all…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joe M (Son of Client) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As our service needs changed and fluctuated. The response was second to none in accommodating us.
The staff were always polite and professional. They notified the ambulance services, being able to assess the need better than we could.
Reply from Lois Buckles, Branch Manager at Allbest Solutions Ltd
Dear valued customer, we at Allbest Solutions would like to thank you for taking the time to partake in the review, thank you for your positive feedback.
We will pass this along to the care workers.…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K S (Client) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Allbest Solutions were able to help while my regular carer was on holiday. They came for an assessment visit and made the whole process quick and clear. They were able to start caring the next day, which was very helpful. The service had been very good with the same carer each day apart from her day
off.
Very pleased with the accommodating service.
Reply from Lois Buckles, Branch Manager at Allbest Solutions Ltd
Thank you for taking the time to partake in the review; we would like to thank you for your positive feedback.
From Allbest Solutions Ltd.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D T (Relative of Client) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service and kindness received from his carer were reassuring as he was home alone for two weeks. You know who you are - well done, and thank you. I was totally reassured as I live 30 miles from the client. My mind was at ease.
Reply from Lois Buckles, Branch Manager at Allbest Solutions Ltd
We would like to thank you for taking the time to complete the review; we will pass this positive feedback to the care worker.
We are pleased Allbest Solutions Ltd is able to support and help the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L K (Son-in-law of Client) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law had been hospitalised for 4 months recently (stroke) and came home end June '23. I was living with him upon return and Allbest Solutions Ltd
provided 2 carers 4 times a day. He had limited mobility, and complications from the stroke/other illnesses (Gastrointestinal issues, incontinence,
pressure sores from hospitalisation, significant medication requirements) as approached end of life. He passed away after 10 days at home.
Everyone from Allbest Solutions (carers, management team) were kind and considerate throughout from initial discussion, visits and consideration to family after his death. The management team were always on call and explained everything with clarity throughout, including dealing with his GP directly at times. We had the same 2 carers throughout (save for day off) and they were all very kind, informative, incredibly patient and caring. They built a rapport with my father-in-law quickly and treated him with dignity and respect. Excellent compassionate service.
Reply from Lois Buckles, Branch Manager at Allbest Solutions Ltd
We would like to thank you for your valued feedback, we are pleased we were able to support the customer and family during a very challenging time. Thank you for taking the time under the…read more
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Review from S F (Mother of Client) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review took place at the client's home; it was a chat about the care of the client and if anything had changed over the last six months. Notes were taken and noted on mobile was asked to sign to say they were correct. Clean was asked if it was ok to ring up once a month to see how things were going,
which is fine. We were also informed if we had any worries, then we can call the agency at any time, which was reassuring.
Reply from Joan Minja, Registered Manager at Allbest Solutions Ltd
We would like to thank you for taking the time to partake in the review. Thank you for providing such a positive review. We are delighted that your experience of our service has been positive thus…read more
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  • Value for Money
Review from L S (Wife of Client) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Allbest Solutions have been caring for my husband for almost two years and the care given has always been very good indeed.
Reply from Lois Buckles, Branch Manager at Allbest Solutions Ltd
Dear Valued Customer.
We would like to thank you for taking the time to review our services, we would like to thank you for the positive feedback.
Again thank you from us all at Allbest Solutions…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F D (Daughter of Client) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Allbest Solutions have been caring for my mother over the last two months. She has four visits a day and is dependent on them for all her personal care including medication and meals. The company has gone out of its way to accommodate my mother's needs. Most of the time my mother is visited by the same
carer. This continuity has meant that my mother and her carer have quickly established a trusting relationship. The carer is very kind, respectful of my mother's wishes and mindful of her needs. The company provide an excellent service and compassion. I can thoroughly recommend them.
Reply from Lois Buckles, Branch Manager at Allbest Solutions Ltd
Dear valued customer we would like to thank you for taking the time to partake in the review. Thank you for providing such a positive review with a 5 star rating.
We are delighted that your…read more
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from M M (Client) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I very much appreciate the care that I am receiving. Each carer that has come to visit me have been respectful. My needs have been dealt with in a caring cheerful manner for which I am most grateful.
Reply from Joan Minja, Registered Manager at Allbest Solutions Ltd
Dear valued customer. We would like to thank you for your positive feedback and 5-star rating. At Allbest Solutions Ltd we value all feedback received, we would like to thank you for taking the time…read more
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Beccie R (Client) published on 22 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been using Allbest Solutions now for over a year. We have had some fantastic carers looking after mum. We have predominantly had a dedicated carer which is great as a relationship can be built between the two of them. We currently have one carer looking after us and she is great, she is knowledgeable,
truly caring and treats mum with dignity and compassion. She is above all friendly and chatty, both of which are very important as it's great that mum can communicate and chat with someone other than me, her daughter!
The office staff are very responsive and the phone is always answered whatever the time of day and they are excellent at communicating with us too.
Reply from Lois Buckles, Branch Manager at Allbest Solutions Ltd
We would like to thank you for taking the time to partake in the review. Thank you for providing such a positive review. I will ensure your positive feedback is noted to the care workers. We are…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Allbest Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for Allbest Solutions Ltd is calculated as follows: ( (100 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 112 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Allbest Solutions Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Joan

Joan Minja

Job Title: Registered Manager Joined: 2018

Meet Joan, the driving force behind our company brings a wealth of experience from her dedicated years in health and social care settings. Formerly a healthcare professional, Joan's passion led her to create a company focused on delivering exceptional care. As the founder and leader, Joan's vision is to redefine healthcare by placing individuals at the heart of our services, fostering a culture of empathy, and ensuring that every person receives the care they deserve.


Driven by a mission to make a positive impact, Joan continues to lead our team with dedication and a relentless pursuit of excellence. Her leadership is characterized by a commitment to innovation, integrity, and the unwavering belief that quality healthcare should be accessible to all.

Nancy

Nancy Shayo

Job Title: Care Manager Joined: 2025

Meet Nancy, our Care Manager, who brings fresh energy to our team. Nancy is passionate about Care in the health and social care setting.


Nancy believes in providing care that is personalised and tailored to meet individual needs, Nancy has 20 years of experience in health and social care starting as a health assistant working her way up to team lead and then duty manager.


Nancy is now undertaking her Health and Social Care Level 5 and is looking forward to becoming our new care manager.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Allbest Solutions Ltd to verify any information. View our terms and conditions. Allbest Solutions Ltd has an Enhanced Service - more info.