Care Co-ordinator

Care Coordinator - Hever Care

£26,000 - £28,000 a year - Full-time

Location

Kent

Benefits

• Employee discount
• Company events

Full job description

About Us

Hever Care is a domiciliary care provider supporting adults across Kent to live safely and independently in their own homes. We're a friendly, close-knit team who take real pride in the quality of care we deliver — and we're looking for a Care Coordinator who shares that commitment.

About the Role

This is a hands-on, varied role combining office-based coordination with time out in the field. You'll be the day-to-day link between our clients, Care Workers and management — making sure care is scheduled safely, delivered to a high standard, and properly recorded, while directly supporting and supervising Care Workers in clients' homes.

You'll report to the Registered Manager and play a central role in keeping our service running smoothly, safely and inspection-ready as we grow.

Key Responsibilities

Scheduling and care coordination

• Coordinate day-to-day rotas, visit changes, staff availability, sickness and holiday cover to ensure safe, consistent care
• Turn newly accepted care packages into accurate schedules and clear instructions for Care Workers
• Monitor for late, missed or short visits and follow up promptly
• Maintain accurate records on our care management system, including care notes, visit records, tasks and alerts
• May have to cover visits occasionally

Quality and field supervision

• Carry out quality assurance visits, spot checks and support visits to observe care delivery and provide constructive feedback to Care Workers
• Complete carer introductions when a Care Worker is matched with a new client
• Support Care Workers to understand and follow care plans, medication prompts, moving and handling instructions and reporting requirements
• Identify training needs, competency gaps or conduct concerns and escalate to the Registered Manager

Client and family experience

• Build professional, positive relationships with clients and families
• Respond to client and family queries, escalating anything requiring management input
• Feed back observations from visits and reviews to help keep care responsive to each client's needs

Safeguarding, medication and risk

• Support or complete medication competency observations and ensure accurate records
• Escalate medication errors, missed care, safeguarding concerns or unsafe practice the same day, in line with company procedures
• Support follow-up actions after incidents, complaints or quality concerns

Compliance and administration

• Keep documentation accurate, complete and inspection-ready in line with CQC requirements
• Support recruitment administration, onboarding, references, DBS and right-to-work checks where required
• Contribute to audits, inspections and quality improvement actions