Field Care Supervisor

Home Instead is the world’s leading provider of non-medical care and companionship services to help clients remain independent, happy, and comfortable in their own homes. We treat our clients with dignity and respect, as we do our own family. We believe building relationships is important; our Care Professionals are paired with clients based on skill set and mutual interests.

Job description

Join our dedicated care team as a Field Supervisor, working Monday to Friday, 9am–5pm from our office, with regular travel to clients’ homes for weekly quality and compliance visits. You will play a key role in supporting our Care Professionals, maintaining high standards of care, and ensuring our clients receive compassionate, person-centred support in their own homes.

The role

• Support care consultations, service reviews and completing client support plans.
• Conduct Care Professional support visits and client Quality Assurance reviews.
• Create, update and audit client care plans and assist with digital care planning.
• Maintain accurate client and Care Professional records on Home Instead software and People Planner.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Carry out client reviews and action these accordingly.
• Support and mentor Care Professionals.
• Provide support to the Client Experience team.
• Maintain regular contact with clients and Care Professionals.
• Any other duties as directed by your line manager.
• Comply with Home Instead’s Equality, Diversity and Equal Opportunities Policy, ensure in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Participate in out of hours on-call cover during the weekdays once a week (included in contract), and weekends one a month (additional payment).