Helping Hands Home Care Newcastle provides friendly qualified care in Newcastle and the surrounding areas.
The agency has a person-centred approach with individually tailored plans designed to meet the needs of the individual.
They provide services from light domestic work and companionship through to special care of conditions such as MS, spinal injuries, Parkinson’s and acquired brain injuries.
Alls staff are specially vetted and trained to meet high standards of care.
Care Provided by Helping Hands Home Care (Newcastle)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Needs
Nursing/Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Catheter Care
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £33.90
Weekly Live-in Care
From £1,750
Contact Helping Hands Home Care (Newcastle) to get a personalised quote:
We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.
The price(s) shown are provided by the agency. Contact Helping Hands Home Care (Newcastle) for full pricing details and T&Cs.
Helping Hands Home Care (Newcastle) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Helping Hands Home Care (Newcastle) has 10 reviews.
Reviewer Connection to Helping Hands Home Care (Newcastle)
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Showing 10 reviews matching selected criteria
Review from M F (Daughter of Client) published on 1 October 2026 Submitted via Website•
Overall Experience
We have been fortunate to have Helping Hands as a care provider for quite some time. They are wonderfully attentive, and it shows in everything they do. The carers notice the small things, like changes in mood, or comfort, and they act on them right away. They take time to listen, they treat my...
We have been fortunate to have Helping Hands as a care provider for quite some time. They are wonderfully attentive, and it shows in everything they do. The carers notice the small things, like changes in mood, or comfort, and they act on them right away. They take time to listen, they treat my relative with real dignity and respect, and they keep the family informed without us having to chase for updates.
Knowing my relative is in such caring hands has given our whole family peace of mind. I'd recommend Helping Hands without hesitation
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Newcastle)
Thank you for taking the time to leave us a review, we really do appreciate it.
We are so pleased to hear about your experience with our service and the support provided to your relative. It is wonderful to know that our carers are attentive to the small details, respond promptly to any changes,...
Thank you for taking the time to leave us a review, we really do appreciate it. We are so pleased to hear about your experience with our service and the support provided to your relative. It is wonderful to know that our carers are attentive to the small details, respond promptly to any changes, and provide care with dignity and respect. We are also delighted that the communication with your family has been helpful and that you feel well informed without needing to chase for updates. It means a great deal to hear that our support has given your family peace of mind, and we truly appreciate your recommendation. We will be sure to share your feedback with the team, who will be delighted to read your comments. Kindest regards
Katie
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Review from Barbara T (Daughter of Client) published on 1 October 2026 Submitted via Website•
Overall Experience
Helping Hands look after my father and they have been excellent. Their advice and support have been first class. They are very willing to help with any concerns I might have regarding my father's care. The staff are experienced and keep in touch with any concerns they have about Dad, allowing him...
Helping Hands look after my father and they have been excellent. Their advice and support have been first class. They are very willing to help with any concerns I might have regarding my father's care. The staff are experienced and keep in touch with any concerns they have about Dad, allowing him to live an independent life at home. Any problems that Dad does have, for example, changing call times or health issues, are dealt with quickly and efficiently by the management team. I am very happy with the support they offer.
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Newcastle)
Thank you for taking the time to leave us a review, we really do appreciate it.
We are so pleased to hear that you have had such a positive experience with the support provided to your father. It is wonderful to know that our team has been able to offer first-class advice and support, while...
Thank you for taking the time to leave us a review, we really do appreciate it. We are so pleased to hear that you have had such a positive experience with the support provided to your father. It is wonderful to know that our team has been able to offer first-class advice and support, while helping your father maintain his independence at home. We are pleased that you have found our staff experienced, responsive and proactive in keeping you informed of any concerns regarding your father's wellbeing. It is also great to hear that any changes to call times or health-related matters have been managed quickly and efficiently by the team. We will be sure to share your feedback with the team, who will be delighted to read your comments. Kindest regards
Katie
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Management
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Value for Money
Review from Jennifer A (Daughter of Client) published on 10 March 2025 Submitted via Website•
Overall Experience
I would thoroughly recommend Helping Hands. From start to finish they have been fabulous in helping us to care for our mum at home. The office staff are friendly and always accommodating when we needed to alter visits or change the care package. The initial assessment fully considered our mum's...
I would thoroughly recommend Helping Hands. From start to finish they have been fabulous in helping us to care for our mum at home. The office staff are friendly and always accommodating when we needed to alter visits or change the care package. The initial assessment fully considered our mum's personality, likes and needs and this enabled a good match of carer. The carer was patient with mum and adapted to her needs and was always very caring. Mum considered her to be a friend after a while!
Helping hands have helped us through a difficult period with our mum and for this I am very grateful.
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Review from Jennifer L (Wife of Client) published on 8 December 2022 Submitted via Website•
Overall Experience
Care cover for my husband while I was on holiday. Twice daily, 30-minute visits to check he was coping with his diabetes and Parkinson's medication. They also cleaned the kitchen during their visits. All staff were friendly and my husband was grateful for them popping in. As was our...
Care cover for my husband while I was on holiday. Twice daily, 30-minute visits to check he was coping with his diabetes and Parkinson's medication. They also cleaned the kitchen during their visits. All staff were friendly and my husband was grateful for them popping in. As was our labrador. Management was very professional, and thorough in their assessment of our needs and explained everything well.
We would certainly use them in future if we need more help on a regular basis.
↩Reply from Rebekah Chapman, Branch Care Manager at Helping Hands Home Care (Newcastle)
Hi Jennifer, Thank you so much for leaving such a wonderful review for us! I'm thrilled to hear how happy you were with our service and that your husband and labrador were grateful when our carers popped in! If we can offer any more support, do let us know. Your feedback means the world to us!
Best wishes.
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Review from S B (Daughter of Client) published on 16 August 2022 Submitted via Postal Review Card•
Overall Experience
I couldn't speak more highly of the service my Mam receives from Helping Hands Home Care - nothing is too much for her carers, especially one. The girls in the office check in regularly and are so responsive in making any changes needed. I would recommend Helping Hands Home Care (Newcastle) to...
I couldn't speak more highly of the service my Mam receives from Helping Hands Home Care - nothing is too much for her carers, especially one. The girls in the office check in regularly and are so responsive in making any changes needed. I would recommend Helping Hands Home Care (Newcastle) to anyone.
↩Reply from Claire Edmed, Branch Care Manager at Helping Hands Home Care (Newcastle)
Thank you ever so much for this lovely review and recommendation! It is our absolute pleasure to provide care for your Mam and I'm thrilled to hear how pleased you are with our service. Always happy to help!
Best wishes.
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Review from Thomas K (Client / Service User) published on 5 September 2018 Submitted via Postal Review Card•
Overall Experience
Very friendly and attentive staff, very good at their jobs and will do all they can to accommodate last minute call requests. Would recommend to anyone.
Very friendly and attentive staff, very good at their jobs and will do all they can to accommodate last minute call requests. Would recommend to anyone.
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Review from M H (Wife of Client) published on 30 August 2018 Submitted via Postal Review Card•
Overall Experience
First-rate service nothing is too much trouble. Staff have been lovely and have a great personality. The company has been a massive help to me I have been able to continue going to work without worrying about my husband as I know he is safe.
First-rate service nothing is too much trouble. Staff have been lovely and have a great personality. The company has been a massive help to me I have been able to continue going to work without worrying about my husband as I know he is safe.
↩Reply from Angelea Hutchison, Newcastle Branch Manager at Helping Hands Home Care (Newcastle)
Thank you for posting these kind words about Helping Hands, and especially after the length of time that has passed since supporting your husband. It was a great pleasure to support you both.
With best wishes from myself and the rest of the team,
A H
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Review from Robert Henry C (Husband of Client) published on 7 November 2017 Submitted via Postal Review Card•
Overall Experience
Care has been excellent.
Care has been excellent.
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Review from T S (Wife of Client) published on 5 October 2017 Submitted via Postal Review Card•
Overall Experience
Fabulous friendly, efficient staff. My husband was put at ease and was excellently cared for, I can't thank them enough.
Fabulous friendly, efficient staff. My husband was put at ease and was excellently cared for, I can't thank them enough.
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Review from Gillian A (Daughter of Client) published on 12 July 2017 Submitted via Postal Review Card•
Overall Experience
Helping Hands is an extremely professional, caring provider. The staff are polite, well trained, punctual and most importantly, have the welfare of their clients at the forefront of their minds at all times. My mother is very happy and feels safe and secure with all staff members.
They go above...
Helping Hands is an extremely professional, caring provider. The staff are polite, well trained, punctual and most importantly, have the welfare of their clients at the forefront of their minds at all times. My mother is very happy and feels safe and secure with all staff members. They go above and beyond to make sure her needs are met at every visit.
A five-star service!
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Meet the Team (1)
Rebekah ChapmanJob Title Branch Care Manager
About me
At Helping Hands Newcastle I am responsible for overseeing all day-to-day activities including; managing the office team and care staff,...
About me
At Helping Hands Newcastle I am responsible for overseeing all day-to-day activities including; managing the office team and care staff, ensuring our lovely customers receive the highest standard of care and looking after the business side of things!
It is difficult to explain 'what inspired me to join care' as it is has been a part of who am since I could stand on my own two feet! I was a young carer growing up, supporting my father with complex physical care needs. I volunteered as a young person for multiple caring organisations like Age UK & Teesside Hospice whilst I completed my education, before starting my professional career in domiciliary care.
I believe in what we do at Helping Hands, as I see first-hand every day the difference you can make in someone's life by supporting them to stay safely in their own home. After all, there is no place like it!
In my spare time, you will often catch me in a local coffee shop for breakfast, spending time in the parks or at the beach or relaxing at home with my cat - Mr Steven.
Experience and expertise
After I finished my A Levels I studied Biomedical Genetics at Newcastle University. During what would have been the final year of my studies I took a break to care for a family member who was living with dementia and did not return to my degree. The experience of caring for a family member until the end of their life made me realise that I truly wanted a hands-on career which allowed me to help people every day and sitting behind a microscope was not going to be enough for me.
I worked for another domiciliary care provider for 3 years before coming to work for Helping Hands throughout the COVID-19 pandemic. I often describe this time as the biggest learning curve as due to the pressures and restrictions of the pandemic, my learning and experience were accelerated massively. During my time here I was involved in almost all aspects of running the business, including delivering care, direct observations and management of staff, face-to-face assessments, care reviews and care plan writing, coordinating and invoicing.
Although I did not complete my degree, I still love academia and channel this by taking part in research projects designed to better social care in the UK. Last year I took part in a national review of double-handed home care and loved it. This year I am consulting on a new project.
Why I chose Helping Hands
I came to Helping Hands because I heard nothing but good things. Helping Hands are a company that cares as much about its staff as we do our customers. I believe we are different to other providers due to our ability to support such a wide variety of conditions including complex clinical interventions. I feel so proud of what we do here when I sit in front of a new customer at an initial consultation and can reassure them that there is so very little that we are not able to do and will tailor the package to whatever they need as an individual. It brings me happiness every day knowing we achieve the 'impossible' to make our customers smile.
I would like to see in the future that our team of carers grow so that we are able to keep more lovely people cared for in their own homes.
In my time as the branch manager at Helping Hands, I hope to further my passion in working to achieve wider recognition of the professional role our carers fulfil & to see that care staff are recognised and celebrated by other professionals in health and social care, as a vital part of the multi-disciplinary team.
Frequently Asked Questions about Helping Hands Home Care (Newcastle)
How much does Helping Hands Home Care (Newcastle) cost?
The agency lists fees from £33.90 for hourly visiting care and from £1,750 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Helping Hands Home Care (Newcastle) employ?
Helping Hands Home Care (Newcastle) employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Newcastle) to verify any information. View our terms and conditions. Helping Hands Home Care (Newcastle) has an Enhanced Service -what an Enhanced Service includes.
