CQC rated Good in April 2016 - Home Instead (Altrincham & Sale)

Recipient: Home Instead (Altrincham & Sale)

Date: Friday 15 Apr 2016

Home Instead Senior Care (Altrincham) was rated Good by the Care Quality Commission (CQC) in April 2016.

Writing in the report, inspectors said: "The service was extremely well-led.

"The overall feedback from people who used the service, relatives, staff and other professionals was extremely positive. The managing director and registered manager had developed and fostered an open and honest culture with all their staff which meant that they were passionate about the care they provided. Staff were clear as to their roles and responsibilities and the lines of accountability across the service.

"Systems and processes were in place to monitor the service and drive forward improvements. People's views had been sought as part of assuring ‘excellence’.

"The managing director and registered manager maintained excellent community and partnership links. They used local and social media to raise awareness of dementia, whilst championing the role of caring within a community."