Submit a Review for Alexandra's Community Care - Penryn
5 The Praze, Penryn, TR10 8AA
View full details of Alexandra's Community Care - PenrynLatest Reviews for Alexandra's Community Care - Penryn
10 March 2026
I'm visiting my elderly relative for a couple of days and have met some of the staff. We have been using the services for 6 weeks now. The staff are lovely and kind. They are meeting resistance in these early days, though but keep smiling and do everything they can. We are satisfied overall with the
service and communications received.
10 February 2026
Very happy, the care is very good. They chat and make everyone comfortable. Thanks.
03 November 2025
Alexandra's have looked after my brother for approximately a year. The carers have all been professional, kind, caring and cheerful, it is good to hear my brother laughing with them. They treat him with dignity. The office staff have been very helpful and well organised, nothing is too much trouble.
I am very satisfied with Alexandra's care and feel my brother is in safe hands.
30 May 2025
Have used this company for over 2 years.
Carers are very helpful and friendly, the office staff always do their best to deal with any issues.
Recently had additional overnight carers which went very well.
23 May 2025
My mother is satisfied with her current care arrangements. Your care agency has worked hard with her and myself to produce a personalised care package. Your team has been very good at responding to her feedback.
Well done!
23 May 2025
The carers are all very professional, kind and caring and bright. They always seem cheerful and my husband loves them all. They take their work very seriously .
I only scored the Agency a 4 star, simply because we have a lot of carers each week and if we had a few less to aid continuity I would
award a 5 . I appreciate this might be difficult as we have double handed 4 times a day.
The office staff do all they can to assist in any requests/ concerns I may have and phone me to advise when the carers are delayed.
I am extremely happy with the service we receive, which has been ongoing for 2 and a half years now,
07 April 2025
Having had no experience of Home Care before, we were a little concerned about letting"strangers" into our house. We needn't have worried: they were immediately friendly and reassuring. The overall aura from every carer was one of professionalism, politeness and a wiliingness to help with any task.
They immediately donned protective gear ...gloves, apron and occasionally mask. Each carer even had knowledge of medicines to be taken and have frequently reminded us about taking them. Although intimate care was offerred they did not try to insist on starting that at once, until the client eventually accepted. The local office was always helpful with early teething problems that have eventually been sorted. Communications are very good. It was easy to develop a good rapport with each carer and begin chatting as "friends"
We have no hesitation in recommending Alexandra's Community Care. In fact... we have already done so,
04 March 2024
Peace of mind someone coming in the house to help me shower and dress and get my breakfast, and someone here to get my lunch and dinner. Check me over if I need help to change pad etc.
Help me to get undressed for bed. And check my pad and get me a drink.
09 February 2024
They vary according to who it is. Some are better than others. Some are more company and like to talk which is what we wanted in our care package. We want their presence along with chattiness.
08 February 2024
Very satisfactory in all respects other than sometimes having to wait up to 7 hours between visits. I need attention 4 times a day and waiting more than five hours can be difficult for me and stressful for my wife who is also disabled.
08 July 2022
Alexandra's Community care has provided excellent care for my wife since she was diagnosed with dementia over a year ago. Care has been very well organised and efficient. Individual carers are well trained and motivated and have shown just the right caring attitude to my wife.
07 December 2021
I have great care from Alexandra's and I am very happy with them, however, in the last few months times have changed and I have less hours at the moment. I do feel that they have not got enough staff as everyone seems to be later due to no travelling time. Overall the care I receive is second to
none.
23 December 2020
All the carers are friendly, carry out tasks with dignity. Nothing too much trouble.
25 September 2020
After four weeks of your care, it's been a great help to know you have someone to care and help. My husband's memory dementia problem is very difficult, and myself invalid with poor health and a housebound position; thank you.
25 September 2020
Carers are very good and understanding.
Punctuality is sometimes poor.
16 September 2020
Sometimes I have concerns regarding any new younger carers as they do not convey what my mother needs and do not offer her what is available. My mother can be a difficult lady and some carers object, understandably, to her mood swings. The regular carers are her favourites and she objects to change.
16 September 2020
Some carers are excellent and look after all the needs of the client and more, unfortunately half need to be reminded of the expectations. Excellent organiser with plenty of feedback from the manager. Would recommend the company.
Latest Reviews for Alexandra's Community Care - Penryn
10 March 2026
I'm visiting my elderly relative for a couple of days and have met some of the staff. We have been using the services for 6 weeks now. The staff are lovely and kind. They are meeting resistance in these early days, though but keep smiling and do everything they can. We are satisfied overall with the
service and communications received.
10 February 2026
Very happy, the care is very good. They chat and make everyone comfortable. Thanks.
03 November 2025
Alexandra's have looked after my brother for approximately a year. The carers have all been professional, kind, caring and cheerful, it is good to hear my brother laughing with them. They treat him with dignity. The office staff have been very helpful and well organised, nothing is too much trouble.
I am very satisfied with Alexandra's care and feel my brother is in safe hands.
30 May 2025
Have used this company for over 2 years.
Carers are very helpful and friendly, the office staff always do their best to deal with any issues.
Recently had additional overnight carers which went very well.
23 May 2025
My mother is satisfied with her current care arrangements. Your care agency has worked hard with her and myself to produce a personalised care package. Your team has been very good at responding to her feedback.
Well done!
23 May 2025
The carers are all very professional, kind and caring and bright. They always seem cheerful and my husband loves them all. They take their work very seriously .
I only scored the Agency a 4 star, simply because we have a lot of carers each week and if we had a few less to aid continuity I would
award a 5 . I appreciate this might be difficult as we have double handed 4 times a day.
The office staff do all they can to assist in any requests/ concerns I may have and phone me to advise when the carers are delayed.
I am extremely happy with the service we receive, which has been ongoing for 2 and a half years now,
07 April 2025
Having had no experience of Home Care before, we were a little concerned about letting"strangers" into our house. We needn't have worried: they were immediately friendly and reassuring. The overall aura from every carer was one of professionalism, politeness and a wiliingness to help with any task.
They immediately donned protective gear ...gloves, apron and occasionally mask. Each carer even had knowledge of medicines to be taken and have frequently reminded us about taking them. Although intimate care was offerred they did not try to insist on starting that at once, until the client eventually accepted. The local office was always helpful with early teething problems that have eventually been sorted. Communications are very good. It was easy to develop a good rapport with each carer and begin chatting as "friends"
We have no hesitation in recommending Alexandra's Community Care. In fact... we have already done so,
04 March 2024
Peace of mind someone coming in the house to help me shower and dress and get my breakfast, and someone here to get my lunch and dinner. Check me over if I need help to change pad etc.
Help me to get undressed for bed. And check my pad and get me a drink.
09 February 2024
They vary according to who it is. Some are better than others. Some are more company and like to talk which is what we wanted in our care package. We want their presence along with chattiness.
08 February 2024
Very satisfactory in all respects other than sometimes having to wait up to 7 hours between visits. I need attention 4 times a day and waiting more than five hours can be difficult for me and stressful for my wife who is also disabled.
08 July 2022
Alexandra's Community care has provided excellent care for my wife since she was diagnosed with dementia over a year ago. Care has been very well organised and efficient. Individual carers are well trained and motivated and have shown just the right caring attitude to my wife.
07 December 2021
I have great care from Alexandra's and I am very happy with them, however, in the last few months times have changed and I have less hours at the moment. I do feel that they have not got enough staff as everyone seems to be later due to no travelling time. Overall the care I receive is second to
none.
23 December 2020
All the carers are friendly, carry out tasks with dignity. Nothing too much trouble.
25 September 2020
After four weeks of your care, it's been a great help to know you have someone to care and help. My husband's memory dementia problem is very difficult, and myself invalid with poor health and a housebound position; thank you.
25 September 2020
Carers are very good and understanding.
Punctuality is sometimes poor.
16 September 2020
Sometimes I have concerns regarding any new younger carers as they do not convey what my mother needs and do not offer her what is available. My mother can be a difficult lady and some carers object, understandably, to her mood swings. The regular carers are her favourites and she objects to change.
16 September 2020
Some carers are excellent and look after all the needs of the client and more, unfortunately half need to be reminded of the expectations. Excellent organiser with plenty of feedback from the manager. Would recommend the company.