Alexandra's Community Care - Penryn

5 The Praze, Penryn TR10 8AA
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9.2 14 Reviews
  • Alexandra's Community Care - Penryn, Penryn
The Penryn office is just one of the 6 offices in the Cornwall region covered by Westcountry Home Care and Alexandra’s Community Care.

The Alexandra's Community Care team offer expert, flexible care solutions to help people with additional needs to remain at home. The team cover Falmouth and Penryn, as well as surrounding areas such as Deveron, Feock, Mabe, Mylor, Flushing, Constantine, Perranwell and Mawnan Smith.

They offer flexible care packages with visit durations starting at 30 minutes up and range up to 24-hour care. This includes support with personal care such as dressing, washing and medication, to palliative care and dementia care. The office works extensively with the NHS to provide specialist care for advanced and complex conditions, for example, Motor Neurone Disease, Huntington’s, Parkinson’s, Multiple Sclerosis and Spinal Injuries.

They can also provide social visits and companionship with strolls around the seafront along the beaches such as Swanpool or Gyllingvase, or taking in the beautiful views in and around Falmouth such as the natural harbour of the Fal Estuary.

The team at Penryn are kept fully trained in the latest techniques and best practices with their in-house trainer as well as other externally accredited sources and are all DBS checked.

With an ethos of “Our Team is Your Team”, the Penryn Alexandra's Community Care team become an extension of your family providing the expert care needed to keep you or loved one happy, healthy and safe at home.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £1400

These prices are only a guideline, please contact Alexandra's Community Care - Penryn to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Meghann Kerrison (Registered Manager)

Alexandra's Community Care - Penryn Reviews (14)

9.2

Alexandra's Community Care - Penryn has a Review Score of 9.2 (9.162) out of 10, based on 7 reviews in the last 2 years.
Over all time Alexandra's Community Care - Penryn has 14 reviews.

Overall Experience
  • 5
  • 8
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Date Published
  • 14
  • 4
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  • 7
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Reviewer Connection to Alexandra's Community Care - Penryn
  • 7
  • 4
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  • 1
Total of 14, showing 1-14
Review from D C (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have used this company for over 2 years.
Carers are very helpful and friendly, the office staff always do their best to deal with any issues.
Recently had additional overnight carers which went very well.
Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn

Thank you for your continued support over the past two years. We're so pleased to hear the overnight care went smoothly and that both our carers and office team have been helpful. Your feedback means a lot to us all.

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Review from L B (Daughter of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is satisfied with her current care arrangements. Your care agency has worked hard with her and myself to produce a personalised care package. Your team has been very good at responding to her feedback.
Well done!
Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn

Thank you for your lovely feedback. We're so pleased your mum is happy with her care, and it's great to hear the team's efforts to personalise and adapt the support have made a difference. We really appreciate your kind words.

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Review from Helen D (Wife of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are all very professional, kind and caring and bright. They always seem cheerful and my husband loves them all. They take their work very seriously .
I only scored the Agency a 4 star, simply because we have a lot of carers each week and if we had a few less to aid continuity I would
award a 5 . I appreciate this might be difficult as we have double handed 4 times a day.
The office staff do all they can to assist in any requests/ concerns I may have and phone me to advise when the carers are delayed.
I am extremely happy with the service we receive, which has been ongoing for 2 and a half years now,
Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn

Thank you for your kind and honest feedback. We're so pleased to hear how much your husband enjoys the carers' visits, and we truly value your ongoing support over the past two and a half years. We understand the importance of continuity and really appreciate your understanding given the level of support needed. Your comments will be shared with the whole team.

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Review from Dave W (Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having had no experience of Home Care before, we were a little concerned about letting"strangers" into our house. We needn't have worried: they were immediately friendly and reassuring. The overall aura from every carer was one of professionalism, politeness and a wiliingness to help with any task.
They immediately donned protective gear ...gloves, apron and occasionally mask. Each carer even had knowledge of medicines to be taken and have frequently reminded us about taking them. Although intimate care was offerred they did not try to insist on starting that at once, until the client eventually accepted. The local office was always helpful with early teething problems that have eventually been sorted. Communications are very good. It was easy to develop a good rapport with each carer and begin chatting as "friends"
We have no hesitation in recommending Alexandra's Community Care. In fact... we have already done so,
Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn

Thank you so much for taking the time to share your experience with Alexandra's Community Care. It truly means a great deal to us that you placed your trust in our team during what can be a very uncertain time, especially when welcoming care into your home for the first time.

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Review from Beverly B (Client) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Peace of mind someone coming in the house to help me shower and dress and get my breakfast, and someone here to get my lunch and dinner. Check me over if I need help to change pad etc.
Help me to get undressed for bed. And check my pad and get me a drink.
Reply from Meghann Kerrison, Manager at Alexandra's Community Care - Penryn

Thank you for leaving us a review. It is great to hear that we are able to assist.

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Review from Maria S (Client) published on 9 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They vary according to who it is. Some are better than others. Some are more company and like to talk which is what we wanted in our care package. We want their presence along with chattiness.
Reply from Meghann Kerrison, Manager at Alexandra's Community Care - Penryn

Thank you for taking the time to leave us a review. Please do not hesitate to contact the office to discuss the carers you prefer to visit and to see if we can match others to meet your needs.

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Review from J B (Client) assisted by family/friend published on 8 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfactory in all respects other than sometimes having to wait up to 7 hours between visits. I need attention 4 times a day and waiting more than five hours can be difficult for me and stressful for my wife who is also disabled.
Reply from Meghann Kerrison, Manager at Alexandra's Community Care - Penryn

Thank you for leaving us a review. We are actively assessing your issue and hopefully, this will be resolved on your next visit.

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Review from J B (Husband of Client) published on 8 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alexandra's Community care has provided excellent care for my wife since she was diagnosed with dementia over a year ago. Care has been very well organised and efficient. Individual carers are well trained and motivated and have shown just the right caring attitude to my wife.
Reply from Sally, Registered Manager at Alexandra's Community Care - Penryn

Thank you for taking the time to write us such a lovely review. I will pass on to all the members of the team.

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Review from S D (Client) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have great care from Alexandra's and I am very happy with them, however, in the last few months times have changed and I have less hours at the moment. I do feel that they have not got enough staff as everyone seems to be later due to no travelling time. Overall the care I receive is second to none.
Reply from Sally, Registered Manager at Alexandra's Community Care - Penryn

Thank you so much for your kind comments, and we appreciate your comments about hours and staff. We are working hard to resolve the staffing issues and we hope any knock-on issues of timing will be resolved very soon.

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Review from R D (Husband of Client) published on 23 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are friendly, carry out tasks with dignity. Nothing too much trouble.
Reply from Sally Grimshaw, Registered Manager at Alexandra's Community Care - Penryn

Thank you for taking the time out to leave us such a lovely review.

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Review from M S (Client) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After four weeks of your care, it's been a great help to know you have someone to care and help. My husband's memory dementia problem is very difficult, and myself invalid with poor health and a housebound position; thank you.
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Review from W M (Client) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are very good and understanding.
Punctuality is sometimes poor.
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Review from S B (Daughter of Client) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Sometimes I have concerns regarding any new younger carers as they do not convey what my mother needs and do not offer her what is available. My mother can be a difficult lady and some carers object, understandably, to her mood swings. The regular carers are her favourites and she objects to change.
Reply from Sally Grimshaw, Registered Manager at Alexandra's Community Care - Penryn

Thank you for your honest feedback and comments about some of our new younger members. We were made aware and have made some changes to our processes to enable us to improve and provide a better service.


We will endeavour to ensure your mother has her regular carers and favourites, where possible.

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Review from J E (Daughter of Client) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some carers are excellent and look after all the needs of the client and more, unfortunately half need to be reminded of the expectations. Excellent organiser with plenty of feedback from the manager. Would recommend the company.
Reply from Sally Grimshaw, Registered Manager at Alexandra's Community Care - Penryn

Thank you for taking the time to write a review and provide us with a recommendation. We take all comments on board to ensure we can continue deliver a high standard.

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Current Review Score: 9.2 (9.162)

Overview of Review Score

The Review Score of 9.2 (9.162) out of 10 for Alexandra's Community Care - Penryn is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.462 for Alexandra's Community Care - Penryn is calculated as follows: ( (19 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 39 Ratings = 4.462
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alexandra's Community Care - Penryn is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Meghann

Meghann

Job Title: Registered Manager Joined: 2021

Meghann started with Alexandras in 2021 as Deputy Manager in the Truro branch. She has previously worked in the care sector with young adults with Autism and other challenging behaviours. Before working in the care industry, she completed A Levels and then studied Health and Social Care.


In 2022, Meghann became the Manager of Truro. In February 2023, she relocated to the Penryn Branch to manage the branch's day-to-day running. In April 2024 she became the Registered Manager. Meghann was also awarded 'Registered Manager of the Year ' at the 2024 Proud to Care awards.

Frequently Asked Questions about Alexandra's Community Care - Penryn

What Type of Services does Alexandra's Community Care - Penryn offer?

Alexandra's Community Care - Penryn offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alexandra's Community Care - Penryn to verify any information. View our terms and conditions. Alexandra's Community Care - Penryn has an Enhanced Service - more info.