The Penryn office is just one of the 5 offices in the Cornwall region covered by Alexandras Community Care.
The Alexandras Community Care team offers expert, flexible care solutions to help individuals with additional needs remain at home. The team covers Falmouth and Penryn, as well as surrounding areas such as Deveron, Feock, Mabe, Mylor, Flushing, Constantine, Perranwell, and Mawnan Smith.
They offer flexible care packages, with visit durations starting at 30...
The Penryn office is just one of the 5 offices in the Cornwall region covered by Alexandras Community Care.
The Alexandras Community Care team offers expert, flexible care solutions to help individuals with additional needs remain at home. The team covers Falmouth and Penryn, as well as surrounding areas such as Deveron, Feock, Mabe, Mylor, Flushing, Constantine, Perranwell, and Mawnan Smith.
They offer flexible care packages, with visit durations starting at 30 minutes and extending to 24-hour care. This includes support with personal care such as dressing, washing, and medication, as well as palliative and dementia care. The office works extensively with the NHS to provide specialist care for advanced and complex conditions, for example, Motor Neurone Disease, Huntington’s, Parkinson’s, Multiple Sclerosis and Spinal Injuries.
The team can also provide social visits and companionship, including strolls along seafront beaches such as Swanpool or Gyllingvase, or visits to scenic locations in and around Falmouth, such as the natural harbour of the Fal Estuary.
The team at Penryn stay fully trained in the latest techniques and best practices through their in-house trainer and other externally accredited sources, and are all DBS-checked.
Care Provided by Alexandra's Community Care - Penryn
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Needs
Nursing/Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £35.36
Weekly Live-in Care
From £1,500
Contact Alexandra's Community Care - Penryn to get a personalised quote:
All care fees are tailored to the individual. Whether you need hourly home care or live-in care, the final cost will depend on the level of support required, how often care is needed, and the complexity of the care package. We will always provide clear information before care begins, so families can make informed decisions with confidence.
The price(s) shown are provided by the agency. Contact Alexandra's Community Care - Penryn for full pricing details and T&Cs.
Alexandra's Community Care - Penryn has a Review Score of 9.3 (9.300) out of 10, based on 9 reviews in the last 2 years. Over all time Alexandra's Community Care - Penryn has 19 reviews.
Reviewer Connection to Alexandra's Community Care - Penryn
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Showing 19 reviews matching selected criteria
Review from Treve B (Son of Client) published on 1 October 2026 Submitted via Website•
Overall Experience
We have been very pleased with the live-in care provided for my 96-year-old father. Everyone we have dealt with has been kind, professional, reliable and genuinely concerned for his wellbeing. The carers have treated him with patience, dignity and respect, while also providing the practical help...
We have been very pleased with the live-in care provided for my 96-year-old father. Everyone we have dealt with has been kind, professional, reliable and genuinely concerned for his wellbeing. The carers have treated him with patience, dignity and respect, while also providing the practical help and companionship he needs each day. Communication with the agency has been excellent, and any questions or concerns have been handled promptly and helpfully. Knowing that my father is safe, comfortable and well supported has given us enormous peace of mind. I would happily recommend this agency to anyone seeking dependable, compassionate live-in care.
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Review from S B (Daughter of Client) published on 1 September 2026 Submitted via Postal Review Card•
Overall Experience
The carers are always friendly, kind and professional. They treat Mum like an intelligent human being (which she is)
The carers are always friendly, kind and professional. They treat Mum like an intelligent human being (which she is)
↩Reply from Heidi Chesterfield, Registered Manager at Alexandra's Community Care - Penryn
Thank you so much for your lovely review. It's wonderful to hear that our carers are treating your mum with the kindness, respect and professionalism she deserves. We really appreciate you taking the time to share your experience with us.
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Review from K H (Daughter of Client) published on 10 March 2026 Submitted via Postal Review Card•
Overall Experience
I'm visiting my elderly relative for a couple of days and have met some of the staff. We have been using the services for 6 weeks now. The staff are lovely and kind. They are meeting resistance in these early days, though but keep smiling and do everything they can. We are satisfied overall with...
I'm visiting my elderly relative for a couple of days and have met some of the staff. We have been using the services for 6 weeks now. The staff are lovely and kind. They are meeting resistance in these early days, though but keep smiling and do everything they can. We are satisfied overall with the service and communications received.
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Review from C O (Friend of Client) published on 10 February 2026 Submitted via Postal Review Card•
Overall Experience
Very happy, the care is very good. They chat and make everyone comfortable. Thanks.
Very happy, the care is very good. They chat and make everyone comfortable. Thanks.
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Review from L A (Sister of Client) published on 3 November 2025 Submitted via Website•
Overall Experience
Alexandra's have looked after my brother for approximately a year. The carers have all been professional, kind, caring and cheerful, it is good to hear my brother laughing with them. They treat him with dignity. The office staff have been very helpful and well organised, nothing is too much...
Alexandra's have looked after my brother for approximately a year. The carers have all been professional, kind, caring and cheerful, it is good to hear my brother laughing with them. They treat him with dignity. The office staff have been very helpful and well organised, nothing is too much trouble. I am very satisfied with Alexandra's care and feel my brother is in safe hands.
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Review from D C (Daughter of Client) published on 30 May 2025 Submitted via Website•
Overall Experience
Have used this company for over 2 years. Carers are very helpful and friendly, the office staff always do their best to deal with any issues.
Recently had additional overnight carers which went very well.
Have used this company for over 2 years. Carers are very helpful and friendly, the office staff always do their best to deal with any issues.
Recently had additional overnight carers which went very well.
↩Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn
Thank you for your continued support over the past two years. We're so pleased to hear the overnight care went smoothly and that both our carers and office team have been helpful. Your feedback means a lot to us all.
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Review from L B (Daughter of Client) published on 23 May 2025 Submitted via Website•
Overall Experience
My mother is satisfied with her current care arrangements. Your care agency has worked hard with her and myself to produce a personalised care package. Your team has been very good at responding to her feedback.
Well done!
My mother is satisfied with her current care arrangements. Your care agency has worked hard with her and myself to produce a personalised care package. Your team has been very good at responding to her feedback.
Well done!
↩Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn
Thank you for your lovely feedback. We're so pleased your mum is happy with her care, and it's great to hear the team's efforts to personalise and adapt the support have made a difference. We really appreciate your kind words.
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Review from Helen D (Wife of Client) published on 23 May 2025 Submitted via Website•
Overall Experience
The carers are all very professional, kind and caring and bright. They always seem cheerful and my husband loves them all. They take their work very seriously .
I only scored the Agency a 4 star, simply because we have a lot of carers each week and if we had a few less to aid continuity I would...
The carers are all very professional, kind and caring and bright. They always seem cheerful and my husband loves them all. They take their work very seriously . I only scored the Agency a 4 star, simply because we have a lot of carers each week and if we had a few less to aid continuity I would award a 5 . I appreciate this might be difficult as we have double handed 4 times a day. The office staff do all they can to assist in any requests/ concerns I may have and phone me to advise when the carers are delayed.
I am extremely happy with the service we receive, which has been ongoing for 2 and a half years now,
↩Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn
Thank you for your kind and honest feedback. We're so pleased to hear how much your husband enjoys the carers' visits, and we truly value your ongoing support over the past two and a half years. We understand the importance of continuity and really appreciate your understanding given the level of support needed. Your comments will be shared with the whole team.
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Review from Dave W (Client / Service User) published on 7 April 2025 Submitted via Website•
Overall Experience
Having had no experience of Home Care before, we were a little concerned about letting"strangers" into our house. We needn't have worried: they were immediately friendly and reassuring. The overall aura from every carer was one of professionalism, politeness and a wiliingness to help with any task....
Having had no experience of Home Care before, we were a little concerned about letting"strangers" into our house. We needn't have worried: they were immediately friendly and reassuring. The overall aura from every carer was one of professionalism, politeness and a wiliingness to help with any task. They immediately donned protective gear ...gloves, apron and occasionally mask. Each carer even had knowledge of medicines to be taken and have frequently reminded us about taking them. Although intimate care was offerred they did not try to insist on starting that at once, until the client eventually accepted. The local office was always helpful with early teething problems that have eventually been sorted. Communications are very good. It was easy to develop a good rapport with each carer and begin chatting as "friends"
We have no hesitation in recommending Alexandra's Community Care. In fact... we have already done so,
↩Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn
Thank you so much for taking the time to share your experience with Alexandra's Community Care. It truly means a great deal to us that you placed your trust in our team during what can be a very uncertain time, especially when welcoming care into your home for the first time.
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Review from Beverly B (Client / Service User) published on 4 March 2024 Submitted via Postal Review Card•
Overall Experience
Peace of mind someone coming in the house to help me shower and dress and get my breakfast, and someone here to get my lunch and dinner. Check me over if I need help to change pad etc.
Help me to get undressed for bed. And check my pad and get me a drink.
Peace of mind someone coming in the house to help me shower and dress and get my breakfast, and someone here to get my lunch and dinner. Check me over if I need help to change pad etc.
Help me to get undressed for bed. And check my pad and get me a drink.
↩Reply from Meghann Kerrison, Manager at Alexandra's Community Care - Penryn
Thank you for leaving us a review. It is great to hear that we are able to assist.
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Review from Maria S (Client / Service User) published on 9 February 2024 Submitted via Postal Review Card•
Overall Experience
They vary according to who it is. Some are better than others. Some are more company and like to talk which is what we wanted in our care package. We want their presence along with chattiness.
They vary according to who it is. Some are better than others. Some are more company and like to talk which is what we wanted in our care package. We want their presence along with chattiness.
↩Reply from Meghann Kerrison, Manager at Alexandra's Community Care - Penryn
Thank you for taking the time to leave us a review. Please do not hesitate to contact the office to discuss the carers you prefer to visit and to see if we can match others to meet your needs.
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Review from J B (Client / Service User) published on 8 February 2024 Submitted via Postal Review Card•
Overall Experience
Very satisfactory in all respects other than sometimes having to wait up to 7 hours between visits. I need attention 4 times a day and waiting more than five hours can be difficult for me and stressful for my wife who is also disabled.
Very satisfactory in all respects other than sometimes having to wait up to 7 hours between visits. I need attention 4 times a day and waiting more than five hours can be difficult for me and stressful for my wife who is also disabled.
↩Reply from Meghann Kerrison, Manager at Alexandra's Community Care - Penryn
Thank you for leaving us a review. We are actively assessing your issue and hopefully, this will be resolved on your next visit.
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Review from J B (Husband of Client) published on 8 July 2022 Submitted via Postal Review Card•
Overall Experience
Alexandra's Community care has provided excellent care for my wife since she was diagnosed with dementia over a year ago. Care has been very well organised and efficient. Individual carers are well trained and motivated and have shown just the right caring attitude to my wife.
Alexandra's Community care has provided excellent care for my wife since she was diagnosed with dementia over a year ago. Care has been very well organised and efficient. Individual carers are well trained and motivated and have shown just the right caring attitude to my wife.
↩Reply from Sally, Registered Manager at Alexandra's Community Care - Penryn
Thank you for taking the time to write us such a lovely review. I will pass on to all the members of the team.
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Review from S D (Client / Service User) published on 7 December 2021 Submitted via Postal Review Card•
Overall Experience
I have great care from Alexandra's and I am very happy with them, however, in the last few months times have changed and I have less hours at the moment. I do feel that they have not got enough staff as everyone seems to be later due to no travelling time. Overall the care I receive is second to...
I have great care from Alexandra's and I am very happy with them, however, in the last few months times have changed and I have less hours at the moment. I do feel that they have not got enough staff as everyone seems to be later due to no travelling time. Overall the care I receive is second to none.
↩Reply from Sally, Registered Manager at Alexandra's Community Care - Penryn
Thank you so much for your kind comments, and we appreciate your comments about hours and staff. We are working hard to resolve the staffing issues and we hope any knock-on issues of timing will be resolved very soon.
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Review from R D (Husband of Client) published on 23 December 2020 Submitted via Postal Review Card•
Overall Experience
All the carers are friendly, carry out tasks with dignity. Nothing too much trouble.
All the carers are friendly, carry out tasks with dignity. Nothing too much trouble.
↩Reply from Sally Grimshaw, Registered Manager at Alexandra's Community Care - Penryn
Thank you for taking the time out to leave us such a lovely review.
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Review from W M (Client / Service User) published on 25 September 2020 Submitted via Postal Review Card•
Overall Experience
Carers are very good and understanding.
Punctuality is sometimes poor.
Carers are very good and understanding.
Punctuality is sometimes poor.
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Review from M S (Client / Service User) published on 25 September 2020 Submitted via Postal Review Card•
Overall Experience
After four weeks of your care, it's been a great help to know you have someone to care and help. My husband's memory dementia problem is very difficult, and myself invalid with poor health and a housebound position; thank you.
After four weeks of your care, it's been a great help to know you have someone to care and help. My husband's memory dementia problem is very difficult, and myself invalid with poor health and a housebound position; thank you.
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Review from S B (Daughter of Client) published on 16 September 2020 Submitted via Postal Review Card•
Overall Experience
Sometimes I have concerns regarding any new younger carers as they do not convey what my mother needs and do not offer her what is available. My mother can be a difficult lady and some carers object, understandably, to her mood swings. The regular carers are her favourites and she objects to change.
Sometimes I have concerns regarding any new younger carers as they do not convey what my mother needs and do not offer her what is available. My mother can be a difficult lady and some carers object, understandably, to her mood swings. The regular carers are her favourites and she objects to change.
↩Reply from Sally Grimshaw, Registered Manager at Alexandra's Community Care - Penryn
Thank you for your honest feedback and comments about some of our new younger members. We were made aware and have made some changes to our processes to enable us to improve and provide a better service.
We will endeavour to ensure your mother has her regular carers and favourites, where possible.
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Review from J E (Daughter of Client) published on 16 September 2020 Submitted via Postal Review Card•
Overall Experience
Some carers are excellent and look after all the needs of the client and more, unfortunately half need to be reminded of the expectations. Excellent organiser with plenty of feedback from the manager. Would recommend the company.
Some carers are excellent and look after all the needs of the client and more, unfortunately half need to be reminded of the expectations. Excellent organiser with plenty of feedback from the manager. Would recommend the company.
↩Reply from Sally Grimshaw, Registered Manager at Alexandra's Community Care - Penryn
Thank you for taking the time to write a review and provide us with a recommendation. We take all comments on board to ensure we can continue deliver a high standard.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 January 2021
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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Meet the Team (1)
Heidi ChesterfieldJob Title ManagerJoined 2015
Heidi first joined Alexandras Community Care in 2015 and has built her career in care through a variety of roles across the organisation. After...
Heidi first joined Alexandras Community Care in 2015 and has built her career in care through a variety of roles across the organisation. After spending time in a hospital setting to further develop her clinical knowledge, she later returned to Alexandras as Office Administrator for the Redruth office, where her care journey had first begun.
Since then, Heidi has continued to progress within the company, moving into a Deputy Manager role before joining the Falmouth branch to support the team during maternity cover. She has remained with the branch ever since and is now in the final stages of completing her NVQ Level 5 qualification while applying for her own registration as Branch Manager.
Heidi is proud to be part of the Falmouth team and is passionate about supporting both her colleagues and the people they care for. She is looking forward to continuing to grow in her role and helping the branch deliver kind, reliable and person-centred care.
Frequently Asked Questions about Alexandra's Community Care - Penryn
How much does Alexandra's Community Care - Penryn cost?
The agency lists fees from £35.36 for hourly visiting care and from £1,500 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Alexandra's Community Care - Penryn employ?
Alexandra's Community Care - Penryn employs 100 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alexandra's Community Care - Penryn to verify any information. View our terms and conditions. Alexandra's Community Care - Penryn has an Enhanced Service -what an Enhanced Service includes.
