Home Care Providers Owned by Westcountry Home Care Ltd

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Group Review Score

As one of the oldest and largest home care providers in Cornwall with 5 offices in the region, Westcountry Home Care Ltd, trading as Alexandras Community Care, can assure you that they know how to look after your loved ones and support them at all times.

They offer expert, flexible care solutions to help people with additional needs remain at home and their services.

This includes support with personal care such as...  

Westcountry Home Care Ltd Locations (5)

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5 Home Care Providers owned by Westcountry Home Care Ltd
Alexandra's Community Care - Redruth
Upper Floor, Cardrew House, Cardrew Business Centre, Redruth TR15 1SP
"The care I get for my wife is excellent and very professional They are always on time clean tidy and very helpful The office is very..."Read all 25 reviews

The Redruth office is one of the 6 offices in the Cornwall region covered by Alexandras Community Care opening in 2012 and quickly growing. The Alexandras Community Care team offer expert, flexible... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Nursing Care/Nurse Led Care
  • Visiting Care
Alexandra's Community Care - Penzance
Unit 15, Penwith Business Park, Longrock, Penzance TR20 8HL
"Absolutely fantastic level of care, very professional, caring and considerate. Thank you all so much for stepping up each time we needed..."Read all 23 reviews

The Penzance office of Alexandras Community Care opened in 2015 and is one of 6 offices covering Cornwall for the Westcountry Home Care and Alexandras Community Care and has grown to be the largest. The... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Nursing Care/Nurse Led Care
  • Visiting Care
Alexandra's Community Care - Truro
Office 3, Calenick House, Truro Technology Park, Newham, Truro TR1 2XN
"I have had excellent care from all carers who have visited to complete my care. They always introduce themselves and attend to my every..."Read all 38 reviews

Alexandras Community Care Truro is just one of 6 offices offering home care solutions around Cornwall. The Alexandras Community Care team here offer expert, flexible care solutions to help people with... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Nursing Care/Nurse Led Care
  • Visiting Care
Alexandra's Community Care - Penryn
5 The Praze, Penryn TR10 8AA
"Alexandra's have looked after my brother for approximately a year. The carers have all been professional, kind, caring and cheerful, it is..."Read all 17 reviews

The Penryn office is just one of the 6 offices in the Cornwall region covered by Alexandras Community Care. The Alexandras Community Care team offer expert, flexible care solutions to help people with... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Nursing Care/Nurse Led Care
  • Visiting Care
Alexandras Community Care St Austell
Unit 3A, 3 Manfield Way, St Austell PL25 3HQ
"The carers visiting our home are always polite, dressed in uniform and wearing protective clothing. Pleasant temperament and always..."Read all 13 reviews

The St Austell branch first opened in March 2019, initially operating from the Liskeard office. In July 2020, the team opened a satellite office at Holmbush in St Austell, before becoming a fully registered... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Nursing Care/Nurse Led Care
  • Visiting Care

Westcountry Home Care Ltd Reviews (116)

9.2

Westcountry Home Care Ltd has a Group Review Score of 9.2 (9.191) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Westcountry Home Care Ltd must have a Review Score.

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Showing 116 reviews matching selected criteria
Review of Alexandra's Community Care - Penzance from D R (Daughter of Client) published on 8 July 2026 Submitted via Website
Overall Experience
Absolutely fantastic level of care, very professional, caring and considerate.

Thank you all so much for stepping up each time we needed extra input from 3 x day care to, over night care then 24 hour and now live in care. Muzi and Shelly the 2 live in carers my mother has had have been really lovely and resourceful, using their inititiative to resolve issues that have cropped up, and they have liaised with us at every step along the way. It has greatly relieved a lot of the stress and worry we've had had about my mother and we have peace of mind that she is being well looked after and is much safer. Thank you again

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Review of Alexandra's Community Care - Penzance from Patricia P (Client / Service User) published on 7 July 2026 Submitted via Website
Overall Experience

I would like to say. What a great company Alexandra care are, and your Carers are wonderful, I couldn't ask for better care., so pleased I have them,, they all give high standard care with a friendly smile and leave things as they fine them. The timing is good, as never have to wait long., thank you so much.

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Review of Alexandra's Community Care - Penzance from C A (Son of Client) published on 30 June 2026 Submitted via Website
Overall Experience
Carers arrive on time and are friendly, they chat with my mother and make her feel comfortable. They are well trained and shows their dedication for the job.

The management is also vey accommodating and always helpful when called upon.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank for the great review, it really gives the team a boost when I share all the kind comments that are made; we really appreciate the time taken to give reviews.

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Review of Alexandra's Community Care - Penzance from S P (Daughter of Client) published on 30 June 2026 Submitted via Website
Overall Experience

Always really help and very supportive. Easy to contact and they stay In touch with me constantly. They are all very professional. All the staff are super friendly and really look after mum. I find that the carers are easy to talk through ideas with and are always very chatty with mum.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you for taking the time to leave such a lovely review, I will make sure I pass on your kind comments to the team.

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Review of Alexandra's Community Care - Redruth from Gerald R (Husband of Client) published on 30 June 2026 Submitted via Website
Overall Experience
The care I get for my wife is excellent and very professional
They are always on time clean tidy and very helpful
The office is very helpful and are always there when I need them

I do appreciate the staff all the time

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you so much for your kind words and taking the time to complete a review. I will make sure I pass on your lovely comments to the team.

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Review of Alexandra's Community Care - Redruth from Michelle C (Daughter of Client) published on 26 June 2026 Submitted via Website
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Fantastic understanding staff. Very professional and empathetic. Tailors a service to the clients needs. Helps family members and takes the pressure off. Love the app which gives me updates.

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Review of Alexandra's Community Care - Redruth from K R (Daughter of Client) published on 2 June 2026 Submitted via Website
Overall Experience

Excellent care company who all really went above and beyond at a time when our family was in need. The carers are friendly, helpful and amazing at the service they provide to the clients. I Would recommend Alexandra's care company in a heart beat! Thank you so much for all you do to support your clients!

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Review of Alexandra's Community Care - Truro from Fay T (Client / Service User) published on 25 March 2026 Submitted via Postal Card
Overall Experience

I have had excellent care from all carers who have visited to complete my care. They always introduce themselves and attend to my every need. I would recommend these carers to anyone who requires a package of care.

Reply from Robyn Hendy, Registered Manager at Alexandra's Community Care - Truro

Thank you so much for your kind words. It's wonderful to hear that you've had such a positive experience with our team.

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Review of Alexandra's Community Care - Penryn from K H (Daughter of Client) published on 10 March 2026 Submitted via Postal Card
Overall Experience

I'm visiting my elderly relative for a couple of days and have met some of the staff. We have been using the services for 6 weeks now. The staff are lovely and kind. They are meeting resistance in these early days, though but keep smiling and do everything they can. We are satisfied overall with the service and communications received.

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Review of Alexandra's Community Care - Redruth from J B (Daughter of Client) published on 24 February 2026 Submitted via Postal Card
Overall Experience
Excellent service. My mother had regular hourly care until an accident meant care had to be increased to 3x 1hr daily. This was arranged but phone call and within 30 minutes.
When care had to be stopped due to hospital admission again - easy.

Friendly, kind carers. Efficient service. Lifesavers!

Reply from Nicola, Registered Manager at Alexandra's Community Care - Redruth

Thank for for taking the time to leave us a review, we really do appreciate it.

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Review of Alexandra's Community Care - Penryn from C O (Friend of Client) published on 10 February 2026 Submitted via Postal Card
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Very happy, the care is very good. They chat and make everyone comfortable. Thanks.

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Review of Alexandra's Community Care - Redruth from Penelope W (Client / Service User) published on 10 February 2026 Submitted via Website
Overall Experience
We wish to thank all of your carers who came and cared for my wife and myself, at a time when both of us where suffering with health problems, and feeling very low.
Your patience, understanding, efficient and pleasant manner has been very much appreciated. We are now much better and appreciate being as independent as possible, that is within our physical abilities at our age.

We hasten to suggest that you keep all your records on us on file, as we are unable to see into the future, it could be that we may once again require your valuable skills. Thank you all once again . We wish you all success for the future.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you so much for your heartfelt message. We're truly pleased we could support you both during a difficult time, and it means a great deal to know our carers' patience and kindness made a difference

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Review of Alexandra's Community Care - Redruth from Joy G (Wife of Client) published on 26 December 2025 Submitted via Postal Card
Overall Experience

An emergency situated my needing immediate care for my disabled husband. This company responded with twice daily care immediately. Everyone who came was punctual and extremely competent. I can highly recommend this company and will definitely use them again if necessary.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you for your kind words. We are so glad you had such a positive experience with our team. We'll be sure to pass your comments on.

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Review of Alexandra's Community Care - Penryn from L A (Sister of Client) published on 3 November 2025 Submitted via Website
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Alexandra's have looked after my brother for approximately a year. The carers have all been professional, kind, caring and cheerful, it is good to hear my brother laughing with them. They treat him with dignity. The office staff have been very helpful and well organised, nothing is too much trouble. I am very satisfied with Alexandra's care and feel my brother is in safe hands.

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Review of Alexandras Community Care St Austell from Ann S (Client / Service User) published on 2 July 2025 Submitted via Postal Card
Overall Experience

The care and support provided is excellent as always.

Reply from julie Elliott, Registered Manager at Alexandras Community Care St Austell

Thank you for your kind words, we are so pleased you are happy with the care we provide.

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Review of Alexandra's Community Care - Penzance from P P (Husband of Client) published on 13 June 2025 Submitted via Postal Card
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Very happy with the care and staff who come to us.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you for your kind words. Its a pleasure to be able to provide your husband with care.

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Review of Alexandra's Community Care - Penzance from M R (Client / Service User) published on 3 June 2025 Submitted via Postal Card
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Excellent service - thanks!

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you for your kind words, it a pleasure to hear you've enjoyed our services so far!

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Review of Alexandra's Community Care - Penryn from D C (Daughter of Client) published on 30 May 2025 Submitted via Website
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Have used this company for over 2 years.
Carers are very helpful and friendly, the office staff always do their best to deal with any issues.

Recently had additional overnight carers which went very well.

Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn

Thank you for your continued support over the past two years. We're so pleased to hear the overnight care went smoothly and that both our carers and office team have been helpful. Your feedback means a lot to us all.

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Review of Alexandra's Community Care - Redruth from S B (Daughter of Client) published on 30 May 2025 Submitted via Website
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Alexandra's Community Care have been caring for my dad for four years now. I cannot praise them enough, from the office team to the Carers on their daily visits. They treat my dad with care and compassion, chat and laugh together, all the time maintaining his dignity and desire to live independently. They give me some breathing space, as I know he is safe in their hands, for which I am so grateful.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you so much for your kind words and continued trust over the past four years. It means a great deal to know our team has been able to support your dad with compassion and dignity, while also giving you peace of mind. We'll be sure to share your lovely message with everyone involved.

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Review of Alexandra's Community Care - Penryn from L B (Daughter of Client) published on 23 May 2025 Submitted via Website
Overall Experience
My mother is satisfied with her current care arrangements. Your care agency has worked hard with her and myself to produce a personalised care package. Your team has been very good at responding to her feedback.

Well done!

Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn

Thank you for your lovely feedback. We're so pleased your mum is happy with her care, and it's great to hear the team's efforts to personalise and adapt the support have made a difference. We really appreciate your kind words.

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Awards / Recognitions (1)

News (0)

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Frequently Asked Questions about Westcountry Home Care Ltd

Costs for home care providers owned by Westcountry Home Care Ltd

Average costs for home care provided by Westcountry Home Care Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Westcountry Home Care Ltd, based on 5 out of their 5 locations.

Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £35.36
Live-in Care (weekly) £1,500

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.

Average costs for home care provided by Westcountry Home Care Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Westcountry Home Care Ltd, based on 5 out of their 5 locations.

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.

How many Agencies does Westcountry Home Care Ltd own?

Westcountry Home Care Ltd own 5 Agencies.

Which Westcountry Home Care Ltd Agencies have the highest review score?

Alexandra's Community Care - Redruth, Alexandra's Community Care - Penzance & Alexandra's Community Care - Truro have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westcountry Home Care Ltd to verify any information. View our terms and conditions. Westcountry Home Care Ltd has an Enhanced Service - more info.