Home Care Providers Owned by Westcountry Home Care Ltd

9.3 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Westcountry Home Care Ltd
As one of the oldest and largest home care providers in Cornwall with over 6 offices in the region, Westcountry Home Care and Alexandra’s Community Care can assure you that they know how to look after your loved ones and support them at all times.

They offer expert, flexible care solutions to help people with additional needs remain at home and their services.

This includes support with personal care such as dressing, washing and medication, to palliative care and dementia care. Their offices work extensively with the NHS to provide specialist care for advanced and complex conditions, for example, Motor Neurone Disease, Huntington’s, Parkinson’s, Multiple Sclerosis and Spinal Injuries.

They can also provide companionship and have also been able to support clients in their different daily settings such as in the workplace and community activities. In-home services have recently been extend to include hairdressing, and hand &foot care.

The company receives very high satisfaction rates from clients and has one of the highest staff retention rates in the region which suggests the company has happy colleagues (97% of clients said that their carers smiled a lot).

Westcountry Home Care and Alexandra’s Community Care become an extension of your family providing the expert care needed to keep you or loved one happy, healthy and safe at home.

Westcountry Home Care Ltd Locations (5)

 

5 Home Care Providers owned by Westcountry Home Care Ltd

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Alexandra's Community Care - Penzance

Unit 15, Penwith Business Park, Longrock, Penzance TR20 8HL 

9.5 19 reviews
"This service gets Mum set up for the day and is very much appreciated by both Mum and myself as it takes a lot of pressure away from myself…"   Read all 19 reviews

The Penzance of Alexandras Community Care opened in 2015 and is one of 6 offices covering Cornwall for the Westcountry Home Care and Alexandras Community Care and has grown to be the largest. The Alexandras Community Care team here offer expert, flexible… Read more about Alexandra's Community Care - Penzance

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £34 / hour
  • Live-in Care from £1,400 / week
Alexandra's Community Care - Truro

Office 3, Calenick House, Truro Technology Park, Newham, Truro TR1 2XN 

9.4 37 reviews
"The care team were punctual And professional. Always cheerful and treated mum with dignity and respect. I was pleased that I was able to…"   Read all 37 reviews

Alexandra’s Community Care Truro is just one of 6 offices offering home care solutions around Cornwall with its sister company Westcountry Home Care. The Alexandras Community Care team here offer expert, flexible care solutions to help people with… Read more about Alexandra's Community Care - Truro

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £34 / hour
  • Live-in Care from £1,400 / week
Alexandra's Community Care - Redruth

Upper Floor, Cardrew House, Cardrew Business Centre, Redruth TR15 1SP 

9.8 20 reviews
"Alexandra's Community Care have been caring for my dad for four years now. I cannot praise them enough, from the office team to the Carers…"   Read all 20 reviews

The Redruth office is one of the 6 offices in the Cornwall region covered by Westcountry Home Care and Alexandras Community Care opening in 2012 and quickly growing. The Alexandras Community Care team offer expert, flexible care solutions to help… Read more about Alexandra's Community Care - Redruth

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £34 / hour
  • Live-in Care from £1,400 / week
Alexandra's Community Care - Penryn

5 The Praze, Penryn TR10 8AA 

9.2 14 reviews
"Have used this company for over 2 years. Carers are very helpful and friendly, the office staff always do their best to deal with any…"   Read all 14 reviews

The Penryn office is just one of the 6 offices in the Cornwall region covered by Westcountry Home Care and Alexandra’s Community Care. The Alexandra's Community Care team offer expert, flexible care solutions to help people with additional needs to… Read more about Alexandra's Community Care - Penryn

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £34 / hour
  • Live-in Care from £1,400 / week
Alexandras Community Care St Austell

Unit 3A, 3 Manfield Way, St Austell PL25 3HQ 

8.8 13 reviews
"The carers visiting our home are always polite, dressed in uniform and wearing protective clothing. Pleasant temperament and always…"   Read all 13 reviews

The St Austell branch was started in March 2019, run initially from the Liskeard office. In July 2020 they opened up their satellite office at Holmbush in St Austell, before becoming a fully registered office in December 2020 covering the following areas: St… Read more about Alexandras Community Care St Austell

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £34 / hour
  • Live-in Care from £1,400 / week

Westcountry Home Care Ltd Reviews (103)

9.3
Westcountry Home Care Ltd has a Group Review Score of 9.3 (9.329) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Westcountry Home Care Ltd must have a Review Score.

Overall Experience

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Review of

Alexandras Community Care St Austell

from Ann S (Client) assisted by family/friend published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided is excellent as always.

Reply from julie Elliott, Registered Manager at Alexandras Community Care St Austell

Thank you for your kind words, we are so pleased you are happy with the care we provide.

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Review of

Alexandra's Community Care - Penzance

from P P (Husband of Client) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and staff who come to us.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you for your kind words. Its a pleasure to be able to provide your husband with care.

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Review of

Alexandra's Community Care - Penzance

from M R (Client) published on 3 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - thanks!

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you for your kind words, it a pleasure to hear you've enjoyed our services so far!

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Review of

Alexandra's Community Care - Penryn

from D C (Daughter of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have used this company for over 2 years.
Carers are very helpful and friendly, the office staff always do their best to deal with any issues.
Recently had additional overnight carers which went very well.

Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn

Thank you for your continued support over the past two years. We're so pleased to hear the overnight care went smoothly and that both our carers and office team have been helpful. Your feedback means a lot to us all.

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Review of

Alexandra's Community Care - Redruth

from S B (Daughter of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra's Community Care have been caring for my dad for four years now. I cannot praise them enough, from the office team to the Carers on their daily visits. They treat my dad with care and compassion, chat and laugh together, all the time maintaining his dignity and desire to live independently.
They give me some breathing space, as I know he is safe in their hands, for which I am so grateful.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you so much for your kind words and continued trust over the past four years. It means a great deal to know our team has been able to support your dad with compassion and dignity, while also giving you peace of mind. We'll be sure to share your lovely message with everyone involved.

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Review of

Alexandra's Community Care - Penryn

from L B (Daughter of Client) published on 23 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is satisfied with her current care arrangements. Your care agency has worked hard with her and myself to produce a personalised care package. Your team has been very good at responding to her feedback.
Well done!

Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn

Thank you for your lovely feedback. We're so pleased your mum is happy with her care, and it's great to hear the team's efforts to personalise and adapt the support have made a difference. We really appreciate your kind words.

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Review of

Alexandra's Community Care - Penryn

from Helen D (Wife of Client) published on 23 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all very professional, kind and caring and bright. They always seem cheerful and my husband loves them all. They take their work very seriously .
I only scored the Agency a 4 star, simply because we have a lot of carers each week and if we had a few less to aid continuity I would
award a 5 . I appreciate this might be difficult as we have double handed 4 times a day.
The office staff do all they can to assist in any requests/ concerns I may have and phone me to advise when the carers are delayed.
I am extremely happy with the service we receive, which has been ongoing for 2 and a half years now,

Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn

Thank you for your kind and honest feedback. We're so pleased to hear how much your husband enjoys the carers' visits, and we truly value your ongoing support over the past two and a half years. We understand the importance of continuity and really appreciate your understanding given the level of support needed. Your comments will be shared with the whole team.

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Review of

Alexandra's Community Care - Penzance

from Amelia T (Daughter of Client) published on 22 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Alexander has provided care to my parents, both of whom have dementia, for the last couple of years. We had some brilliant carers that my mum and dad loved and who were experienced in dealing with dementia. Alexander were really helpful in a crisis, providing extra care at very short notice and being
available to talk to about needs even at the weekend. I don't know what we would have done without them then.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you so much for your heartfelt words. We're honoured to have supported your parents and to know our team made a real difference, especially during the more challenging times. We'll make sure your kind message is passed on to everyone involved.

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Review of

Alexandra's Community Care - Redruth

from Gerald R (Husband of Client) published on 22 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Alexandra's Community Care-Redruth
I think all carers do an excellent job in keeping my wife clean and tidy.
Staff are always clean and tidy also very pleasant and we have a good chat and laugh.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you for your lovely feedback. We're so pleased to hear our team in Redruth is making a positive difference. We'll make sure your kind words are shared with the carers - they'll really appreciate it!

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Review of

Alexandra's Community Care - Truro

from D W (Daughter of Client) published on 22 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team were punctual
And professional. Always cheerful and treated mum with dignity and respect.
I was pleased that I was able to phone at any time and was supported with knowing rosters in advance and with photos of the staff.
Thank you so much for the emergency care. Please pass on my
thanks to your team.

Reply from Teona Bennett, Branch Manager at Alexandra's Community Care - Truro

Thank you so much for your kind words. We're so glad we could be there for your mum and support you too. Your feedback means a lot to the whole team.

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Review of

Alexandra's Community Care - Redruth

from G M (Daughter of Client) published on 20 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, all requests are dealt with promptly. A couple of small issues but these were quickly rectified.
Communication is good, and I have access to the carers notes so I know exactly what's going on.
Usually the carers are on time and friendly.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you for your feedback. We're really pleased to hear you're happy with the care and communication, and we're glad any issues were resolved quickly. Your comments mean a lot to the team and help us continue to improve.

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Review of

Alexandra's Community Care - Redruth

from M W (Daughter of Client) published on 20 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely company lovely carers very supportive of my mother and my family, I can carry on my daily life knowing mum is safe and cared for by all the wonderful team.
I couldn't praise them enough for all they do .... nothing is too much trouble .

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you so much for your kind words. It means the world to us to know your mum feels safe and supported, and that we've been able to give you peace of mind too. We'll make sure the team hears your lovely feedback - they'll be so touched.

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Review of

Alexandra's Community Care - Redruth

from Vanessa J (Daughter of Client) published on 20 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are doing exactly what they have been asked to do by taking it really slowly with Mum. Mum absolutely hates any form of help in her house or for herself but I feel that the team are slowly bringing her around to accepting small amounts of help so all credit to them. The whole team are amazing
and go over and above the norm to help where help is needed.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you for your kind words and trust in our team. We're so glad to hear your mum is beginning to feel more comfortable - our carers will be touched to know their gentle approach is making a difference. We truly appreciate your support.

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Review of

Alexandra's Community Care - Penryn

from Dave W (Client) published on 7 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had no experience of Home Care before, we were a little concerned about letting"strangers" into our house. We needn't have worried: they were immediately friendly and reassuring. The overall aura from every carer was one of professionalism, politeness and a wiliingness to help with any task.
They immediately donned protective gear ...gloves, apron and occasionally mask. Each carer even had knowledge of medicines to be taken and have frequently reminded us about taking them. Although intimate care was offerred they did not try to insist on starting that at once, until the client eventually accepted. The local office was always helpful with early teething problems that have eventually been sorted. Communications are very good. It was easy to develop a good rapport with each carer and begin chatting as "friends"
We have no hesitation in recommending Alexandra's Community Care. In fact... we have already done so,

Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn

Thank you so much for taking the time to share your experience with Alexandra's Community Care. It truly means a great deal to us that you placed your trust in our team during what can be a very uncertain time, especially when welcoming care into your home for the first time.

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Review of

Alexandra's Community Care - Penzance

from Sheila S (Son of Client) published on 3 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This service gets Mum set up for the day and is very much appreciated by both Mum and myself as it takes a lot of pressure away from myself in the morning and I can do other things while the carer is sorting Mum

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you so much Sheila for your kind words. We are so pleased your mum appreciates our care and that it takes a bit of pressure away from yourself.

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Review of

Alexandra's Community Care - Penzance

from S J (Daughter of Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Several lovely carers all deliver high standard care but occasionally other new carers to mum or rare visit carers have found bin overflowing with pads clean and dirty clothes damp towel on settee curtains not pulled back and sticky it kitchen surfaces and mum given black
Coffee no sugar and empty
packets left from creams etc xIf I'm off can rectify but my brother was very cross with care Sat week and last Weds with mess didn't call
You as mum didn't want fuss x

Reply from Charlotte Bailey, Deputy Manager at Alexandra's Community Care - Penzance

Thank you, for taking the time to provide your feedback and for recognising our carers' high standards. We're sorry to hear about the issues you've encountered and want to assure you that we have already taken steps to address them - We have added extra tasks to the care plan and communicated with our team that consistency is vital. Additionally, we will endeavour to schedule carers your mum is most comfortable with to provide a more familiar experience. Please do contact us, anytime, if you want to chat further.

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Review of

Alexandra's Community Care - Penzance

from J C (Daughter of Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall , in my opinion , the care that my mum receives is good . The carers on the whole seem caring and compassionate towards my mum .
However , there is a definite lack of and inconsistency , with regard to my mum's PH care . I often note that my mum can go for days ( sometimes a week ) without
a teeth clean , hand and face wash and pyjama change .
* I bath my mum weekly and assist in full PH and a bedding change etc .
I know it is difficult , as you cannot and should not force someone to do something but I feel that , there is at times , a lack of training and understanding and initiative within carers , to navigate situations regarding PH , to a positive outcome .
Other than this , the office staff are always willing to listen and to take things on board , when i call on behalf of my mum , and I am grateful that because of Alexandra's , my mum can remain in her own home .

Reply from Charlotte Bailey, Deputy Manager at Alexandra's Community Care - Penzance

Thank you for your feedback. We're really glad you find our carers compassionate and our office team supportive. We understand your concerns about personal care and have reminded our team to encourage these tasks while always respecting your mum's wishes. We've also added more detailed guidance to the care plan to help carers approach this with care and sensitivity. Please do contact us, anytime, if you want to chat in more detail

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Review of

Alexandra's Community Care - Truro

from S O (Client) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always treated with respect. Carers are friendly efficient and very helpful, sometimes the management doesn't always listen to something I need but generally very helpful.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to leave us a review. We really appreciate the kind words and will take onboard your comment regarding management.

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Review of

Alexandra's Community Care - Penzance

from Helen U (Daughter of Client) published on 13 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every one of the lovely carers from Alexandra Care was fabulous. They were happy to work with me, my sisters, or our Dad to help us keep Mum at home for her final few months, as she so desperately wanted. For this, we shall always be so grateful.
All the carers were so friendly, kind, gentle, and willing
to help; they were sensitive to Mum's increasing frailty in her final weeks/days and helped us keep her well cared for and safe. It was in her final days that their guidance, experience, and expertise came into play and it was amazing working with such competent ladies.
Even in those final, difficult days, the carers brought a little smile to Mum's face with their cheery care, compassion, and kindness. Dad and I were so glad to see you each day too.
Additionally, we were so grateful for how swiftly Alexandra Care responded when it became clear Mum needed double-handed care visits in her latter days.
Thank you all for making the last few months possible, you are all angels on earth.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you so much for this lovely review! We cannot express how much your words mean to the team and it puts an emphasis on why we do this. It is wonderful to hear that we were able to make your mum happy.

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Review of

Alexandra's Community Care - Truro

from B W (Daughter of Client) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole very good. Cheerful and friendly. Willing to do what I ask.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for your kind words. We appreciate you taking the time to leave us a review.

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Awards / Recognitions (1)

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Frequently Asked Questions about Westcountry Home Care Ltd

Costs for home care providers owned by Westcountry Home Care Ltd

Average costs for home care provided by Westcountry Home Care Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Westcountry Home Care Ltd, based on 5 out of their 5 locations.

Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £34
Live-in Care (weekly) £1,400
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Westcountry Home Care Ltd own?

Westcountry Home Care Ltd own 5 Agencies.

Which Westcountry Home Care Ltd Agencies have the highest review score?

Alexandra's Community Care - Redruth, Alexandra's Community Care - Penzance & Alexandra's Community Care - Truro have the highest review score.
Westcountry Home Care Ltd in Cornwall

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westcountry Home Care Ltd to verify any information. View our terms and conditions. Westcountry Home Care Ltd has an Enhanced Service – more info.