Alexandra's Community Care - Penzance

Very happy with the care and staff who come to us.

Excellent service - thanks!

Alexander has provided care to my parents, both of whom have dementia, for the last couple of years. We had some brilliant carers that my mum and dad loved and who were experienced in dealing with dementia. Alexander were really helpful in a crisis, providing extra care at very short notice and being available to talk to about needs even at the weekend. I don't know what we would have done without them then.

This service gets Mum set up for the day and is very much appreciated by both Mum and myself as it takes a lot of pressure away from myself in the morning and I can do other things while the carer is sorting Mum

You as mum didn't want fuss x

Other than this , the office staff are always willing to listen and to take things on board , when i call on behalf of my mum , and I am grateful that because of Alexandra's , my mum can remain in her own home .

Thank you all for making the last few months possible, you are all angels on earth.

Willing to help with extras when asked, clears up before leaving.

Always really friendly to Mum, nothing is too much trouble, from all the carers, also amazing talking to office, with Mum in and out of hospital, so putting in place carers when Mum comes out of hospital, never a problem always there to assist.

As a new client my wife has been very satisfied with the standard of care she is receiving. She finds the carers very sympathetic and helpful. They help her out of bed, move to the bathroom and give her a wash, shower or hair wash as she requests and then help her get dressed and move downstairs. She finds them gentle and likes their friendly and helpful approach.

Care has been provided to my father from Alexandra's Community Care for a few months now. They've all been very good (despite my father being quite difficult about accepting only male carers!). Thank you!

The care your staff provide is always very caring and professional, also the correspondence between myself and your office staff is excellent. Having used other companies before, I must say your company is the best by far. Nothing is ever a problem.

All your team are an absolute credit to your firm from care, respect, timing, and smartness, to asking about my own health. Thank you very much.

I am just writing to say a massive thanks to all at Westcountry and Alexandra's, my mother is now going into full-time care and they have been with us and supporting us for around 18 months. Through some very hard and challenging times, they have always been there with smiles and warmth doing the hardest of jobs. The Penzance team have been our rock and are a part of the family. Special thanks to several amazing members of staff in particular. The manager has managed a fantastic team and needs maximum credit! Their commitment has been quite humbling. For those who need help in this difficult stage of life, I cannot recommend enough, many thanks.

Our experience with Alexandra's has been excellent. My mother was discharged from hospital after a fall and is in the final stages of her life. She chose to come home with my 100-year-old father. The handover to Alexandra's was smooth and she has been very well looked after for the past month. The family has worked with the lovely care workers to smooth out issues and establish a safe and comfortable routine. The supervisors have overseen this in a gentle and hands-on way. All have done more than needed and within the care plan ensured that my mother is comfortable and her domestic needs are in place. Carers are reassuring with my dad and we have created a good environment within the house. Many thanks to all involved in the care of my mother.

I am very grateful for the professional and excellent care given to my 95-year-old mother which brightens her day and is always given with a spirit of friendship and kindness. I also appreciate the thoughtful support given to myself as the fulltime carer. Thank you Alexandra's for accommodating our needs and your positive attitude throughout these challenging months.

Thank you to all the staff.

We are very satisfied with the care we receive. All of our care workers are extremely helpful and polite.

Having experienced other agencies, Alexandra's is by far the most professional and caring by far. Thank you, from us all.