Westcountry Home Care Ltd in Cornwall | 5 Home Care Providers

Review of
Alexandra's Community Care - Penryn
from L A (Sister of Client) published on 3 November 2025 Submitted via Website • Report

Overall Experience

Alexandra's have looked after my brother for approximately a year. The carers have all been professional, kind, caring and cheerful, it is good to hear my brother laughing with them. They treat him with dignity. The office staff have been very helpful and well organised, nothing is too much trouble.

I am very satisfied with Alexandra's care and feel my brother is in safe hands.

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Review of
Alexandras Community Care St Austell
from Ann S (Client) assisted by family/friend published on 2 July 2025 Submitted via Postal Card • Report

Overall Experience

The care and support provided is excellent as always.

Reply from julie Elliott, Registered Manager at Alexandras Community Care St Austell

Thank you for your kind words, we are so pleased you are happy with the care we provide.

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Review of
Alexandra's Community Care - Penzance
from P P (Husband of Client) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with the care and staff who come to us.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you for your kind words. Its a pleasure to be able to provide your husband with care.

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Review of
Alexandra's Community Care - Penzance
from M R (Client) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

Excellent service - thanks!

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you for your kind words, it a pleasure to hear you've enjoyed our services so far!

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Review of
Alexandra's Community Care - Penryn
from D C (Daughter of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

Have used this company for over 2 years.
Carers are very helpful and friendly, the office staff always do their best to deal with any issues.
Recently had additional overnight carers which went very well.

Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn

Thank you for your continued support over the past two years. We're so pleased to hear the overnight care went smoothly and that both our carers and office team have been helpful. Your feedback means…read more

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Review of
Alexandra's Community Care - Redruth
from S B (Daughter of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

Alexandra's Community Care have been caring for my dad for four years now. I cannot praise them enough, from the office team to the Carers on their daily visits. They treat my dad with care and compassion, chat and laugh together, all the time maintaining his dignity and desire to live independently.

They give me some breathing space, as I know he is safe in their hands, for which I am so grateful.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you so much for your kind words and continued trust over the past four years. It means a great deal to know our team has been able to support your dad with compassion and dignity, while also…read more

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Review of
Alexandra's Community Care - Penryn
from L B (Daughter of Client) published on 23 May 2025 Submitted via Website • Report

Overall Experience

My mother is satisfied with her current care arrangements. Your care agency has worked hard with her and myself to produce a personalised care package. Your team has been very good at responding to her feedback.
Well done!

Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn

Thank you for your lovely feedback. We're so pleased your mum is happy with her care, and it's great to hear the team's efforts to personalise and adapt the support have made a difference. We really…read more

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Review of
Alexandra's Community Care - Penryn
from Helen D (Wife of Client) published on 23 May 2025 Submitted via Website • Report

Overall Experience

The carers are all very professional, kind and caring and bright. They always seem cheerful and my husband loves them all. They take their work very seriously .
I only scored the Agency a 4 star, simply because we have a lot of carers each week and if we had a few less to aid continuity I would

award a 5 . I appreciate this might be difficult as we have double handed 4 times a day.
The office staff do all they can to assist in any requests/ concerns I may have and phone me to advise when the carers are delayed.
I am extremely happy with the service we receive, which has been ongoing for 2 and a half years now,

Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn

Thank you for your kind and honest feedback. We're so pleased to hear how much your husband enjoys the carers' visits, and we truly value your ongoing support over the past two and a half years. We…read more

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Review of
Alexandra's Community Care - Penzance
from Amelia T (Daughter of Client) published on 22 May 2025 Submitted via Website • Report

Overall Experience

Alexander has provided care to my parents, both of whom have dementia, for the last couple of years. We had some brilliant carers that my mum and dad loved and who were experienced in dealing with dementia. Alexander were really helpful in a crisis, providing extra care at very short notice and being

available to talk to about needs even at the weekend. I don't know what we would have done without them then.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you so much for your heartfelt words. We're honoured to have supported your parents and to know our team made a real difference, especially during the more challenging times. We'll make sure…read more

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Review of
Alexandra's Community Care - Redruth
from Gerald R (Husband of Client) published on 22 May 2025 Submitted via Website • Report

Overall Experience

I am very pleased with Alexandra's Community Care-Redruth
I think all carers do an excellent job in keeping my wife clean and tidy.
Staff are always clean and tidy also very pleasant and we have a good chat and laugh.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you for your lovely feedback. We're so pleased to hear our team in Redruth is making a positive difference. We'll make sure your kind words are shared with the carers - they'll really appreciate…read more

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Review of
Alexandra's Community Care - Truro
from D W (Daughter of Client) published on 22 May 2025 Submitted via Website • Report

Overall Experience

The care team were punctual
And professional. Always cheerful and treated mum with dignity and respect.
I was pleased that I was able to phone at any time and was supported with knowing rosters in advance and with photos of the staff.
Thank you so much for the emergency care. Please pass on my

thanks to your team.

Reply from Teona Bennett, Branch Manager at Alexandra's Community Care - Truro

Thank you so much for your kind words. We're so glad we could be there for your mum and support you too. Your feedback means a lot to the whole team.

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Review of
Alexandra's Community Care - Redruth
from G M (Daughter of Client) published on 20 May 2025 Submitted via Website • Report

Overall Experience

Very professional, all requests are dealt with promptly. A couple of small issues but these were quickly rectified.
Communication is good, and I have access to the carers notes so I know exactly what's going on.
Usually the carers are on time and friendly.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you for your feedback. We're really pleased to hear you're happy with the care and communication, and we're glad any issues were resolved quickly. Your comments mean a lot to the team and help…read more

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Review of
Alexandra's Community Care - Redruth
from M W (Daughter of Client) published on 20 May 2025 Submitted via Website • Report

Overall Experience

Lovely company lovely carers very supportive of my mother and my family, I can carry on my daily life knowing mum is safe and cared for by all the wonderful team.
I couldn't praise them enough for all they do .... nothing is too much trouble .

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you so much for your kind words. It means the world to us to know your mum feels safe and supported, and that we've been able to give you peace of mind too. We'll make sure the team hears your…read more

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Review of
Alexandra's Community Care - Redruth
from Vanessa J (Daughter of Client) published on 20 May 2025 Submitted via Website • Report

Overall Experience

The carers are doing exactly what they have been asked to do by taking it really slowly with Mum. Mum absolutely hates any form of help in her house or for herself but I feel that the team are slowly bringing her around to accepting small amounts of help so all credit to them. The whole team are amazing

and go over and above the norm to help where help is needed.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you for your kind words and trust in our team. We're so glad to hear your mum is beginning to feel more comfortable - our carers will be touched to know their gentle approach is making a…read more

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Review of
Alexandra's Community Care - Penryn
from Dave W (Client) published on 7 April 2025 Submitted via Website • Report

Overall Experience

Having had no experience of Home Care before, we were a little concerned about letting"strangers" into our house. We needn't have worried: they were immediately friendly and reassuring. The overall aura from every carer was one of professionalism, politeness and a wiliingness to help with any task.

They immediately donned protective gear ...gloves, apron and occasionally mask. Each carer even had knowledge of medicines to be taken and have frequently reminded us about taking them. Although intimate care was offerred they did not try to insist on starting that at once, until the client eventually accepted. The local office was always helpful with early teething problems that have eventually been sorted. Communications are very good. It was easy to develop a good rapport with each carer and begin chatting as "friends"
We have no hesitation in recommending Alexandra's Community Care. In fact... we have already done so,

Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn

Thank you so much for taking the time to share your experience with Alexandra's Community Care. It truly means a great deal to us that you placed your trust in our team during what can be a very…read more

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Review of
Alexandra's Community Care - Penzance
from Sheila S (Son of Client) published on 3 April 2025 Submitted via Website • Report

Overall Experience

This service gets Mum set up for the day and is very much appreciated by both Mum and myself as it takes a lot of pressure away from myself in the morning and I can do other things while the carer is sorting Mum

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you so much Sheila for your kind words. We are so pleased your mum appreciates our care and that it takes a bit of pressure away from yourself.

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Review of
Alexandra's Community Care - Penzance
from S J (Daughter of Client) published on 31 March 2025 Submitted via Website • Report

Overall Experience

Several lovely carers all deliver high standard care but occasionally other new carers to mum or rare visit carers have found bin overflowing with pads clean and dirty clothes damp towel on settee curtains not pulled back and sticky it kitchen surfaces and mum given black
Coffee no sugar and empty

packets left from creams etc xIf I'm off can rectify but my brother was very cross with care Sat week and last Weds with mess didn't call
You as mum didn't want fuss x

Reply from Charlotte Bailey, Deputy Manager at Alexandra's Community Care - Penzance

Thank you, for taking the time to provide your feedback and for recognising our carers' high standards. We're sorry to hear about the issues you've encountered and want to assure you that we have…read more

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Review of
Alexandra's Community Care - Penzance
from J C (Daughter of Client) published on 31 March 2025 Submitted via Website • Report

Overall Experience

Overall , in my opinion , the care that my mum receives is good . The carers on the whole seem caring and compassionate towards my mum .
However , there is a definite lack of and inconsistency , with regard to my mum's PH care . I often note that my mum can go for days ( sometimes a week ) without

a teeth clean , hand and face wash and pyjama change .
* I bath my mum weekly and assist in full PH and a bedding change etc .
I know it is difficult , as you cannot and should not force someone to do something but I feel that , there is at times , a lack of training and understanding and initiative within carers , to navigate situations regarding PH , to a positive outcome .
Other than this , the office staff are always willing to listen and to take things on board , when i call on behalf of my mum , and I am grateful that because of Alexandra's , my mum can remain in her own home .

Reply from Charlotte Bailey, Deputy Manager at Alexandra's Community Care - Penzance

Thank you for your feedback. We're really glad you find our carers compassionate and our office team supportive. We understand your concerns about personal care and have reminded our team to encourage…read more

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Review of
Alexandra's Community Care - Truro
from S O (Client) published on 13 September 2024 Submitted via Postal Card • Report

Overall Experience

Always treated with respect. Carers are friendly efficient and very helpful, sometimes the management doesn't always listen to something I need but generally very helpful.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to leave us a review. We really appreciate the kind words and will take onboard your comment regarding management.

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Review of
Alexandra's Community Care - Penzance
from Helen U (Daughter of Client) published on 13 September 2024 Submitted via Website • Report

Overall Experience

Every one of the lovely carers from Alexandra Care was fabulous. They were happy to work with me, my sisters, or our Dad to help us keep Mum at home for her final few months, as she so desperately wanted. For this, we shall always be so grateful.
All the carers were so friendly, kind, gentle, and willing

to help; they were sensitive to Mum's increasing frailty in her final weeks/days and helped us keep her well cared for and safe. It was in her final days that their guidance, experience, and expertise came into play and it was amazing working with such competent ladies.
Even in those final, difficult days, the carers brought a little smile to Mum's face with their cheery care, compassion, and kindness. Dad and I were so glad to see you each day too.
Additionally, we were so grateful for how swiftly Alexandra Care responded when it became clear Mum needed double-handed care visits in her latter days.
Thank you all for making the last few months possible, you are all angels on earth.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you so much for this lovely review! We cannot express how much your words mean to the team and it puts an emphasis on why we do this. It is wonderful to hear that we were able to make your mum…read more

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Home Care Providers Owned by Westcountry Home Care Ltd in Cornwall

Westcountry Home Care Ltd Locations in Cornwall (5)

Westcountry Home Care Ltd Reviews in Cornwall (104)

Alexandra's Community Care - Penryn

Alexandras Community Care St Austell

Alexandra's Community Care - Penzance

Alexandra's Community Care - Penzance

Alexandra's Community Care - Penryn

Alexandra's Community Care - Redruth

Alexandra's Community Care - Penryn

Alexandra's Community Care - Penryn

Alexandra's Community Care - Penzance

Alexandra's Community Care - Redruth

Alexandra's Community Care - Truro

Alexandra's Community Care - Redruth

Alexandra's Community Care - Redruth

Alexandra's Community Care - Redruth

Alexandra's Community Care - Penryn

Alexandra's Community Care - Penzance

Alexandra's Community Care - Penzance

Alexandra's Community Care - Penzance

Alexandra's Community Care - Truro

Alexandra's Community Care - Penzance

Awards / Recognitions (1)

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