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Alexandras Community Care St Austell

Unit 3A, 3 Manfield Way, St Austell, Cornwall PL25 3HQ
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Alexandras Community Care St Austell, St Austell
Alexandras Community Care St Austell, St Austell
Alexandras Community Care St Austell, St Austell

The St Austell branch first opened in March 2019, initially operating from the Liskeard office. In July 2020, the team opened a satellite office at Holmbush in St Austell, before becoming a fully registered office in December 2020.

The branch supports clients across St Austell and the surrounding areas, including Par, Penwithick, St Blazey, Tywardreath, Carlyon Bay, Probus, Grampound, Grampound Road and Indian Queens.

The Alexandras Community Care team provides expert, flexible...  

Care Provided by Alexandras Community Care St Austell

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting CareFrom £35.36
Weekly Live-in CareFrom £1,500

All care fees are tailored to the individual. Whether you need hourly home care or live-in care, the final cost will depend on the level of support required, how often care is needed, and the complexity of the care package. We will always provide clear information before care begins, so families can make informed decisions with confidence.

Contact Alexandras Community Care St Austell to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Louise Rail (Manager)

Alexandras Community Care St Austell Reviews (14)

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6.3

Alexandras Community Care St Austell has a Review Score of 6.3 (6.333) out of 10, based on 2 reviews in the last 2 years. Over all time Alexandras Community Care St Austell has 14 reviews.

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Showing 14 reviews matching selected criteria
Review from F G (Daughter of Client) published on 27 August 2026 Submitted via Website•
Overall Experience
Overall appalling. Despite multiple 'feedback' requests for improvement to management and help to the Carers, the same mistakes occurred. Over a year, the service has left us frustrated and deeply disappointed. Although the personal care Mum recieved was good, and the Carers were all very kind; their lack of full training and ability to improve has let them down.

This organisation failed to provide adequate cooking provision as promised., failed to support thieir carers with necessary skills, and like a previous comment kept sending males when asked not to. We would not and cannot recommend them.

↩Reply from Louise, Manager at Alexandras Community Care St Austell

Thank you for taking the time to share this feedback, and for your kind words about our carers and the personal care your Mum received, that means a lot to the team. We take concerns about consistency and training seriously. Any issues raised with us were escalated through our formal complaints...  

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Review from Ann S (Client / Service User) published on 2 July 2025 Submitted via Postal Card•
Overall Experience

The care and support provided is excellent as always.

↩Reply from julie Elliott, Registered Manager at Alexandras Community Care St Austell

Thank you for your kind words, we are so pleased you are happy with the care we provide.

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Review from M B (Husband of Client) published on 29 August 2024 Submitted via Postal Card•
Overall Experience

The carers visiting our home are always polite, dressed in uniform and wearing protective clothing. Pleasant temperament and always helpful.

↩Reply from Julie Elliott, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to leave us this lovely review, we appreciate the kind words! It is great to hear how well our carers are being received.

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Review from C D (Mother of Client) published on 15 August 2024 Submitted via Postal Card•
Overall Experience
Very happy with service in general.

Would prefer that we had carers that came more often, not so many changes.

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Review from James H (Partner of Client) published on 31 July 2024 Submitted via Postal Card•
Overall Experience

I am writing this review as my partner had a stroke last year and cannot write very well. She has agreed that I should write this review. We are satisfied with the carers, but the management has ignored our request to not have male carers. Last time I spoke I was told that it is not going to happen, which is very rude. The attitude of the management is very poor.

↩Reply from Julie Elliott, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to leave us a review. All double-handed packages are male/female carers and the package must be accepted by the service user before we commence any care. We have listened to your concerns and have discussed the matter and I am afraid that we cannot always accommodate...  

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Review from Susan W (Niece of Client) published on 23 April 2024 Submitted via Website•
Overall Experience
The team provided has been great with much empathy with my uncle's dementia as well.
Thank you to the team.
My uncle can get very confused sometimes but the carer deals with this brilliantly.
My auntie gets exhausted with his needs so this care for them both is much needed.

Thanks again.

↩Reply from Julie Elliott, Registered Manager at Alexandras Community Care St Austell

Thank you so much for taking the time to share your experience with us! We're truly grateful for your kind words. It's great to hear that our team has shown empathy and understanding towards your uncle.

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Review from A B (Father of Client) published on 14 July 2023 Submitted via Postal Card•
Overall Experience

The staff are so good to him and he trusts them and likes them very much.

↩Reply from Julie, Manager at Alexandras Community Care St Austell

Thank you so much for taking the time to provide us a review. I will pass on your comments to the team.

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Review from T P (Wife of Client) published on 13 July 2023 Submitted via Postal Card•
Overall Experience

The review went very well. We are satisfied with the care given. The staff are always happy to help.

↩Reply from Julie, Manager at Alexandras Community Care St Austell

Thank you for taking the time to complete this review, your feedback is much appreciated.

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Review from A P (Client / Service User) published on 30 June 2023 Submitted via Postal Card•
Overall Experience

I couldn't cope without the help! Everyone is always on time and pleasant.

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Review from R M (Client / Service User) published on 31 May 2022 Submitted via Postal Card•
Overall Experience

Very reassuring to know our carers are coming and are only a phone call away.

↩Reply from Marie Curtis, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to write a review it means a lot to the team.

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Review from J W (Daughter of Client) published on 12 April 2021 Submitted via Postal Card•
Overall Experience

Friendly and caring. Professional, polite and have attention to detail. The care provided is excellent. The staff are well presented.

↩Reply from Marie Curties, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time out to write us such a great review.

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Review from S H (Client / Service User) published on 7 April 2021 Submitted via Postal Card•
Overall Experience

Very good service, all staff are friendly, kind, caring and supportive. They include me in all decisions of my care. My main carer also does extra stuff that doesn't need doing in his job description but sees it needs doing and does it anyway, which helps me - so they go above and beyond for me. I feel secure and relaxed when they are here. I'd recommend this company to anyone who needs extra help in their day to day living.

↩Reply from Marie Curtis, Registered Manager at Alexandras Community Care St Austell

Thank you for the recommendation, we really do appreciate all the kind words and try our best to continue to go above and beyond.

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Review from Jacqueline V (Wife of Client) published on 7 April 2021 Submitted via Postal Card•
Overall Experience

I have nothing but praise for the staff at Alexandras Community Care St Austell, they are always helpful and cheerful.

↩Reply from Marie Curtis, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to write us such a lovely review.

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Review from B H (Client / Service User) published on 18 December 2020 Submitted via Postal Card•
Overall Experience

The care provided by Westcountry Home Care has been good. 2020 has been a particularly difficult year but the team has endeavoured to fulfil the rota at the agreed times. As a result, there has been several changes in staff and new recruits which has, on some occasions, caused confusion to Mum when trying to explain what is required, even though the daily notes are available. Many thanks for providing a kindly, friendly service.

↩Reply from Marie Curtis, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to provide us with a review; we really appreciate your kind words in such a difficult year.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 July 2018
Overall
Good
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

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Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Alexandras Community Care St Austell.

Meet the Team (1)

Louise
Louise Job Title:ManagerJoined: 2021

Louise has been part of the Alexandras Community Care St Austell team for over three years and has continued to grow within the branch during that time. She was promoted to Team Leader in September 2022, before progressing to Deputy Manager in December 2024 and then Manager in August 2025.

Louise is passionate about the difference good care can make, not only through practical support, but through kindness, reassurance and familiar faces. As she says:

“I love making a difference to an individual’s life, even if it is just a smile, a friendly face and a cup of tea.”

Louise is proud to support the St Austell team and help deliver care that feels personal, thoughtful and centred around each individual.

Frequently Asked Questions about Alexandras Community Care St Austell

How many Carers does Alexandras Community Care St Austell employ?

Alexandras Community Care St Austell employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alexandras Community Care St Austell to verify any information. View our terms and conditions. Alexandras Community Care St Austell has an Enhanced Service -more info.