The St Austell branch first opened in March 2019, initially operating from the Liskeard office. In July 2020, the team opened a satellite office at Holmbush in St Austell, before becoming a fully registered office in December 2020.
The branch supports clients across St Austell and the surrounding areas, including Par, Penwithick, St Blazey, Tywardreath, Carlyon Bay, Probus, Grampound, Grampound Road and Indian Queens.
The Alexandras Community Care team provides expert, flexible...
Care Provided by Alexandras Community Care St Austell
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Wound Dressing
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £35.36
- Weekly Live-in Care Fees: from £1,500
All care fees are tailored to the individual. Whether you need hourly home care or live-in care, the final cost will depend on the level of support required, how often care is needed, and the complexity of the care package. We will always provide clear information before care begins, so families can make informed decisions with confidence.
Contact Alexandras Community Care St Austell to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Westcountry Home Care Ltd
- Private Owned
Person in charge
- Louise Rail (Manager)
Alexandras Community Care St Austell Reviews (13)
Alexandras Community Care St Austell has a Review Score of 8.4 (8.375) out of 10, based on 4 reviews in the last 2 years.
Over all time Alexandras Community Care St Austell has 13 reviews.
The care and support provided is excellent as always.
Thank you for your kind words, we are so pleased you are happy with the care we provide.
The carers visiting our home are always polite, dressed in uniform and wearing protective clothing. Pleasant temperament and always helpful.
Thank you for taking the time to leave us this lovely review, we appreciate the kind words! It is great to hear how well our carers are being received.
Would prefer that we had carers that came more often, not so many changes.
I am writing this review as my partner had a stroke last year and cannot write very well. She has agreed that I should write this review. We are satisfied with the carers, but the management has ignored our request to not have male carers. Last time I spoke I was told that it is not going to happen, which is very rude. The attitude of the management is very poor.
Thank you for taking the time to leave us a review. All double-handed packages are male/female carers and the package must be accepted by the service user before we commence any care. We have listened to your concerns and have discussed the matter and I am afraid that we cannot always accommodate...
Thank you to the team.
My uncle can get very confused sometimes but the carer deals with this brilliantly.
My auntie gets exhausted with his needs so this care for them both is much needed.
Thanks again.
Thank you so much for taking the time to share your experience with us! We're truly grateful for your kind words. It's great to hear that our team has shown empathy and understanding towards your uncle.
The staff are so good to him and he trusts them and likes them very much.
Thank you so much for taking the time to provide us a review. I will pass on your comments to the team.
The review went very well. We are satisfied with the care given. The staff are always happy to help.
Thank you for taking the time to complete this review, your feedback is much appreciated.
I couldn't cope without the help! Everyone is always on time and pleasant.
Very reassuring to know our carers are coming and are only a phone call away.
Thank you for taking the time to write a review it means a lot to the team.
Friendly and caring. Professional, polite and have attention to detail. The care provided is excellent. The staff are well presented.
Thank you for taking the time out to write us such a great review.
Very good service, all staff are friendly, kind, caring and supportive. They include me in all decisions of my care. My main carer also does extra stuff that doesn't need doing in his job description but sees it needs doing and does it anyway, which helps me - so they go above and beyond for me. I feel secure and relaxed when they are here. I'd recommend this company to anyone who needs extra help in their day to day living.
Thank you for the recommendation, we really do appreciate all the kind words and try our best to continue to go above and beyond.
I have nothing but praise for the staff at Alexandras Community Care St Austell, they are always helpful and cheerful.
Thank you for taking the time to write us such a lovely review.
The care provided by Westcountry Home Care has been good. 2020 has been a particularly difficult year but the team has endeavoured to fulfil the rota at the agreed times. As a result, there has been several changes in staff and new recruits which has, on some occasions, caused confusion to Mum when trying to explain what is required, even though the daily notes are available. Many thanks for providing a kindly, friendly service.
Thank you for taking the time to provide us with a review; we really appreciate your kind words in such a difficult year.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 July 2018- Caring Good
- Effective Requires improvement
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Alexandras Community Care St Austell.
Awards / Recognitions (1)
- Recipient: Westcountry Home Care LtdDate: Friday 31 May 2024
Meet the Team (1)
Louise has been part of the Alexandras Community Care St Austell team for over three years and has continued to grow within the branch during that time. She was promoted to Team Leader in September 2022, before progressing to Deputy Manager in December 2024 and then Manager in August 2025.
Louise is passionate about the difference good care can make, not only through practical support, but through kindness, reassurance and familiar faces. As she says:
“I love making a difference to an individual’s life, even if it is just a smile, a friendly face and a cup of tea.”
Louise is proud to support the St Austell team and help deliver care that feels personal, thoughtful and centred around each individual.
Frequently Asked Questions about Alexandras Community Care St Austell
How many Carers does Alexandras Community Care St Austell employ?
Alexandras Community Care St Austell employs 18 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alexandras Community Care St Austell to verify any information. View our terms and conditions. Alexandras Community Care St Austell has an Enhanced Service - more info.