Alexandras Community Care St Austell

Unit 3A, 3 Manfield Way, St Austell PL25 3HQ
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8.8 13 Reviews
  • Alexandras Community Care St Austell, St Austell
The St Austell branch was started in March 2019, run initially from the Liskeard office. In July 2020 they opened up their satellite office at Holmbush in St Austell, before becoming a fully registered office in December 2020 covering the following areas:

St Austell, Par, Penwithick, St Blazey, Tywardreath, Carlyon Bay, Probus, Grampound, Grampound Road, Indian Queens.

The Registered Manager and Manager are supported by a great team of Team Leaders, Carers and Admin staff.
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Care Provided by Alexandras Community Care St Austell

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £1400

These prices are only a guideline, please contact Alexandras Community Care St Austell to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Louise Rail (Manager)

Alexandras Community Care St Austell Reviews (13)

8.8

Alexandras Community Care St Austell has a Review Score of 8.8 (8.750) out of 10, based on 5 reviews in the last 2 years.
Over all time Alexandras Community Care St Austell has 13 reviews.

Overall Experience
  • 9
  • 3
  • 1
  • 0
  • 0
Date Published
  • 13
  • 1
  • 1
  • 5
  • 8
Reviewer Connection to Alexandras Community Care St Austell
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 13, showing 1-13
Review from Ann S (Client) assisted by family/friend published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support provided is excellent as always.
Reply from julie Elliott, Registered Manager at Alexandras Community Care St Austell

Thank you for your kind words, we are so pleased you are happy with the care we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Husband of Client) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers visiting our home are always polite, dressed in uniform and wearing protective clothing. Pleasant temperament and always helpful.
Reply from Julie Elliott, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to leave us this lovely review, we appreciate the kind words! It is great to hear how well our carers are being received.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C D (Mother of Client) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with service in general.
Would prefer that we had carers that came more often, not so many changes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
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Review from James H (Partner of Client) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am writing this review as my partner had a stroke last year and cannot write very well. She has agreed that I should write this review. We are satisfied with the carers, but the management has ignored our request to not have male carers. Last time I spoke I was told that it is not going to happen,
which is very rude. The attitude of the management is very poor.
Reply from Julie Elliott, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to leave us a review. All double-handed packages are male/female carers and the package must be accepted by the service user before we commence any care. We have listened to your concerns and have discussed the matter and I am afraid that we cannot always accommodate all female carers on a double-handed visit. We have recommended and explained that all service users and their carers/families have the right to ask social services for a new provider that can accommodate female-only carers. We hope you can understand.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan W (Niece of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team provided has been great with much empathy with my uncle's dementia as well.
Thank you to the team.
My uncle can get very confused sometimes but the carer deals with this brilliantly.
My auntie gets exhausted with his needs so this care for them both is much needed.
Thanks again.
Reply from Julie Elliott, Registered Manager at Alexandras Community Care St Austell

Thank you so much for taking the time to share your experience with us! We're truly grateful for your kind words. It's great to hear that our team has shown empathy and understanding towards your uncle.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A B (Father of Client) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so good to him and he trusts them and likes them very much.
Reply from Julie, Manager at Alexandras Community Care St Austell

Thank you so much for taking the time to provide us a review. I will pass on your comments to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T P (Wife of Client) assisted by family/friend published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The review went very well. We are satisfied with the care given. The staff are always happy to help.
Reply from Julie, Manager at Alexandras Community Care St Austell

Thank you for taking the time to complete this review, your feedback is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A P (Client) assisted by family/friend published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't cope without the help! Everyone is always on time and pleasant.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R M (Client) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reassuring to know our carers are coming and are only a phone call away.
Reply from Marie Curtis, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to write a review it means a lot to the team.

  • Staff
  • Care / Support
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  • Treated with Dignity
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Review from J W (Daughter of Client) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and caring. Professional, polite and have attention to detail. The care provided is excellent. The staff are well presented.
Reply from Marie Curties, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time out to write us such a great review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S H (Client) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service, all staff are friendly, kind, caring and supportive. They include me in all decisions of my care. My main carer also does extra stuff that doesn't need doing in his job description but sees it needs doing and does it anyway, which helps me - so they go above and beyond for me. I feel
secure and relaxed when they are here. I'd recommend this company to anyone who needs extra help in their day to day living.
Reply from Marie Curtis, Registered Manager at Alexandras Community Care St Austell

Thank you for the recommendation, we really do appreciate all the kind words and try our best to continue to go above and beyond.

  • Staff
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Review from Jacqueline V (Wife of Client) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff at Alexandras Community Care St Austell, they are always helpful and cheerful.
Reply from Marie Curtis, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to write us such a lovely review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B H (Client) assisted by family/friend published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care provided by Westcountry Home Care has been good. 2020 has been a particularly difficult year but the team has endeavoured to fulfil the rota at the agreed times. As a result, there has been several changes in staff and new recruits which has, on some occasions, caused confusion to Mum when
trying to explain what is required, even though the daily notes are available. Many thanks for providing a kindly, friendly service.
Reply from Marie Curtis, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to provide us with a review; we really appreciate your kind words in such a difficult year.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.8 (8.750)

Overview of Review Score

The Review Score of 8.8 (8.750) out of 10 for Alexandras Community Care St Austell is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Alexandras Community Care St Austell is calculated as follows: ( (20 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 30 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alexandras Community Care St Austell is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jul 2018

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Louise

Louise

Job Title: Manager Joined: 2021

Louise has been with Alexandras - St Austell, for over three years now. Louise was promoted to Team Leader on the 17th September 2022, then promoted again to Deputy Manager in December 2024 and now promoted to Manager in August 2025. Louise says:


" I love making a difference to an individual's life, even if it's just a smile, a friendly face and a cup of tea.."

Frequently Asked Questions about Alexandras Community Care St Austell

What Type of Services does Alexandras Community Care St Austell offer?

Alexandras Community Care St Austell offers Home Care.

How many Carers does Alexandras Community Care St Austell employ?

Alexandras Community Care St Austell employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alexandras Community Care St Austell to verify any information. View our terms and conditions. Alexandras Community Care St Austell has an Enhanced Service - more info.