Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Cephas Care Homecare

stars
stars 06 September 2023
Overall, our experience has been good. All staff ask if anything extra can be done.
Review from John C (Client / Service User)
stars
stars 17 August 2023
You can see by my ratings I have no complaints at all.
Review from Keith H (Client / Service User)
stars
stars 07 August 2023
Very satisfied overall with the care I receive. The carers are efficient, friendly and take on tasks willingly. The only 'gripe' I would have is the times put on the rota; the disclaimer is all very well, but when the time is over an hour difference I don't really feel that is acceptable. However,
as I say, apart from that the service is very good.
Review from M C (Client / Service User)
stars
stars 16 March 2020
My son has had Cephas Care Ltd carers for the last 8-10 years. They take him out twice a week for almost three hours each time, usually to the local pub. Every carer he has ever had looks after him very well and we have never had a problem. The people at the office are also very friendly and
helpful. Very happy with their service.
Review from T M (Mother of Client/Service User)
stars
stars 12 November 2019
A very pleasing and pleasant review for our son. Extremely helpful to us, covering everything we were asking.
Review from B G (Mother of Client/Service User)
stars
stars 07 October 2019
Very well organised company. Staff very friendly and professional in their work. Management respond very well to requests to adjust visit time.
Review from D W (Client / Service User)
stars
stars 26 September 2019
I have found that the small group of carers that visit me to be extremely friendly and very efficient at this job. They have always done any jobs I have asked them to do very well.
Review from D H (Client / Service User)
stars
stars 06 September 2019
Excellent. Everyone is very competent. I feel very safe in their hands. I have no worries or concerns about anything. Lovely job. Very well done.
Review from Audrey C (Client / Service User)
stars
stars 02 August 2019
Very pleasant and satisfactory.
Review from Sandra M (Client / Service User)