What Type of Services does Cephas Care Homecare offer?

Cephas Care Homecare offers Home Care.

How many Carers does Cephas Care Homecare employ?

Cephas Care Homecare employs 200 carers.

Cephas Care Homecare, 59 Crabbe Street, Ipswich, Suffolk IP4 5HT

Cephas Care Homecare

59 Crabbe Street, Ipswich IP4 5HT

9 Reviews

Care Provided

Types of Home Care

Visiting Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Children (0-18)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Alcohol / Drug Misuse
Hospital Discharge

Review from John C (Client) published on 6 September 2023 Submitted via Postal Card • Report

Overall Experience

Overall, our experience has been good. All staff ask if anything extra can be done.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Keith H (Client) published on 17 August 2023 Submitted via Postal Card • Report

Overall Experience

You can see by my ratings I have no complaints at all.

Reply from Ashley Noakes, Registered Manager at Cephas Care Homecare

Thank you for taking the time to complete this review and for giving us 5* for all categories! We are very happy you are pleased with our service, the carers and the management team. We love receiving feedback and acting on suggestions and improvements where they need to be made – please let us know if there is anything else we can further assist with.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from M C (Client) published on 7 August 2023 Submitted via Postal Card • Report

Overall Experience

Very satisfied overall with the care I receive. The carers are efficient, friendly and take on tasks willingly. The only 'gripe' I would have is the times put on the rota; the disclaimer is all very well, but when the time is over an hour difference I don't really feel that is acceptable. However, as

I say, apart from that the service is very good.

Reply from Ashley Noakes, Registered Manager for Homecare at Cephas Care Homecare

We would like to thank you for completing the review and giving open and honest feedback on the service we deliver at Cephas Care, we are glad you like the carers and they are friendly! We do appreciate your feedback on the rotas and the timings on the rota, this is something we are currently working towards to ensure service users are made aware of any updates to their rotas, including the time of the visit and carer who is visiting.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from T M (Mother of Client) published on 16 March 2020 Submitted via Postal Card • Report

Overall Experience

My son has had Cephas Care Ltd carers for the last 8-10 years. They take him out twice a week for almost three hours each time, usually to the local pub. Every carer he has ever had looks after him very well and we have never had a problem. The people at the office are also very friendly and helpful.

Very happy with their service.

Reply from Rhiannon Read, Deputy Home Care Manager at Cephas Care Homecare

Thank you for your comments. We pride ourselves in the service that we provide, and are so pleased that you are pleased with the service. If there is ever anything else we can do to improve the service, please let us know - we love hearing your feedback.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from B G (Mother of Client) published on 12 November 2019 Submitted via Postal Card • Report

Overall Experience

A very pleasing and pleasant review for our son. Extremely helpful to us, covering everything we were asking.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from D W (Client) published on 7 October 2019 Submitted via Postal Card • Report

Overall Experience

Very well organised company. Staff very friendly and professional in their work. Management respond very well to requests to adjust visit time.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from D H (Client) published on 26 September 2019 Submitted via Postal Card • Report

Overall Experience

I have found that the small group of carers that visit me to be extremely friendly and very efficient at this job. They have always done any jobs I have asked them to do very well.