Cephas Care Homecare

59 Crabbe Street, Ipswich IP4 5HT
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9 Reviews
  • Cephas Care Homecare, Ipswich
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9.9

Care Provided by Cephas Care Homecare

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Owner

  • Cephas Care Ltd

Person in Charge

  • Gerard Dooley (Managing Director)
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Cephas Care Homecare Reviews (9)

Over all time Cephas Care Homecare has 9 reviews.

Overall Experience
  • 5
  • 4
  • 0
  • 0
  • 0
Date Published
  • 9
  • 0
  • 0
  • 0
  • 9
Reviewer Connection to Cephas Care Homecare
  • 7
  • 2
Total of 9, showing 1-9
Review from John C (Client) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, our experience has been good. All staff ask if anything extra can be done.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Keith H (Client) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You can see by my ratings I have no complaints at all.
Reply from Ashley Noakes, Registered Manager at Cephas Care Homecare
Thank you for taking the time to complete this review and for giving us 5* for all categories! We are very happy you are pleased with our service, the carers and the management team. We love receiving…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M C (Client) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied overall with the care I receive. The carers are efficient, friendly and take on tasks willingly. The only 'gripe' I would have is the times put on the rota; the disclaimer is all very well, but when the time is over an hour difference I don't really feel that is acceptable. However, as
I say, apart from that the service is very good.
Reply from Ashley Noakes, Registered Manager for Homecare at Cephas Care Homecare
We would like to thank you for completing the review and giving open and honest feedback on the service we deliver at Cephas Care, we are glad you like the carers and they are friendly! We do…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T M (Mother of Client) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has had Cephas Care Ltd carers for the last 8-10 years. They take him out twice a week for almost three hours each time, usually to the local pub. Every carer he has ever had looks after him very well and we have never had a problem. The people at the office are also very friendly and helpful.
Very happy with their service.
Reply from Rhiannon Read, Deputy Home Care Manager at Cephas Care Homecare
Thank you for your comments. We pride ourselves in the service that we provide, and are so pleased that you are pleased with the service. If there is ever anything else we can do to improve the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B G (Mother of Client) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very pleasing and pleasant review for our son. Extremely helpful to us, covering everything we were asking.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D W (Client) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well organised company. Staff very friendly and professional in their work. Management respond very well to requests to adjust visit time.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D H (Client) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found that the small group of carers that visit me to be extremely friendly and very efficient at this job. They have always done any jobs I have asked them to do very well.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Audrey C (Client) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Everyone is very competent. I feel very safe in their hands. I have no worries or concerns about anything.
Lovely job. Very well done.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sandra M (Client) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant and satisfactory.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2022

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Cephas Care Homecare

What Type of Services does Cephas Care Homecare offer?

Cephas Care Homecare offers Home Care.

How many Carers does Cephas Care Homecare employ?

Cephas Care Homecare employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cephas Care Homecare to verify any information. View our terms and conditions. Cephas Care Homecare has an Basic Service - more info.