Cephas Care Homecare

59 Crabbe Street, Ipswich IP4 5HT
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8.3 9 Reviews
  • Cephas Care Homecare, Ipswich
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Care Provided by Cephas Care Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Substance Misuse
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cephas Care Ltd
  • Person in charge
  • Gerard Dooley (Managing Director)
Are you the Owner/Manager of Cephas Care Homecare? View your Advertising Options

Cephas Care Homecare Reviews (9)

8.3

Cephas Care Homecare has a Review Score of 8.3 (8.294) out of 10, based on 3 reviews in the last 2 years. Over all time Cephas Care Homecare has 9 reviews.

Overall Experience

  • 5
  • 4
  • 0
  • 0
  • 0

Date Published

9
0
0
3
6

Review from John C (Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, our experience has been good. All staff ask if anything extra can be done.

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Review from Keith H (Client) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You can see by my ratings I have no complaints at all.

Reply from Ashley Noakes, Registered Manager at Cephas Care Homecare

Thank you for taking the time to complete this review and for giving us 5* for all categories! We are very happy you are pleased with our service, the carers and the management team. We love receiving feedback and acting on suggestions and improvements where they need to be made – please let us know if there is anything else we can further assist with.


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Review from M C (Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied overall with the care I receive. The carers are efficient, friendly and take on tasks willingly. The only 'gripe' I would have is the times put on the rota; the disclaimer is all very well, but when the time is over an hour difference I don't really feel that is acceptable. However, as
I say, apart from that the service is very good.

Reply from Ashley Noakes, Registered Manager for Homecare at Cephas Care Homecare

We would like to thank you for completing the review and giving open and honest feedback on the service we deliver at Cephas Care, we are glad you like the carers and they are friendly! We do appreciate your feedback on the rotas and the timings on the rota, this is something we are currently working towards to ensure service users are made aware of any updates to their rotas, including the time of the visit and carer who is visiting.


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Review from T M (Mother of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has had Cephas Care Ltd carers for the last 8-10 years. They take him out twice a week for almost three hours each time, usually to the local pub. Every carer he has ever had looks after him very well and we have never had a problem. The people at the office are also very friendly and helpful.
Very happy with their service.

Reply from Rhiannon Read, Deputy Home Care Manager at Cephas Care Homecare

Thank you for your comments. We pride ourselves in the service that we provide, and are so pleased that you are pleased with the service. If there is ever anything else we can do to improve the service, please let us know - we love hearing your feedback.


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Review from B G (Mother of Client) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasing and pleasant review for our son. Extremely helpful to us, covering everything we were asking.

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Review from D W (Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well organised company. Staff very friendly and professional in their work. Management respond very well to requests to adjust visit time.

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Review from D H (Client) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the small group of carers that visit me to be extremely friendly and very efficient at this job. They have always done any jobs I have asked them to do very well.

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Review from Audrey C (Client) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Everyone is very competent. I feel very safe in their hands. I have no worries or concerns about anything.
Lovely job. Very well done.

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Review from Sandra M (Client) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant and satisfactory.

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Current Review Score: 8.3 (8.294)

Overview of Review Score

The Review Score of 8.3 (8.294) out of 10 for Cephas Care Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.294 for Cephas Care Homecare is calculated as follows: ( (8 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 17 Ratings = 4.294

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cephas Care Homecare is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Cephas Care Homecare

What Type of Services does Cephas Care Homecare offer?

Cephas Care Homecare offers Home Care.

How many Carers does Cephas Care Homecare employ?

Cephas Care Homecare employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cephas Care Homecare to verify any information. View our terms and conditions. Cephas Care Homecare has a Basic Service – more info.