Submit a Review for Trinity Homecare - Kent
139 High Street, Edenbridge, TN8 5AX
View Full Details of Trinity Homecare - KentLatest Reviews for Trinity Homecare - Kent
22 May 2025
Staff are compassionate, and appear to understand mum, some minor issues that are frustrating for family, such as notes left that items have run out of both food and toiletries but stock clearly in cupboards, sometimes lack of feedback from office staff when you have asked to be kept updated regarding any issues.
22 May 2025
very happy with the care and service delivered The carer is doing a fantastic job and the manager and the support team have been excellent . we would very much recommend them to anyone thinking of choosing a care company.
19 May 2025
My appraisal is pretty well unchanged from my previous one. My carer is top-notch and I have no criticisms of her whatsoever. She is attentive and observant of all my important needs and is only prevented from doing more by your own corporation stipulations (EG: nail cutting).
19 May 2025
The girls that cared for my dear brother were beyond marvellous. They could humour him and get him to do things I couldn't. They treated him with respect and such kindness even if he was awkward. They would also cheer him up with their banter. They were an enormous support to me and gave me lots of advice not only in his care but any benefits I was entitled to. I could not have handled his illness without the truly wonderful ladies. What special people. I'll never forget you.
16 May 2025
We find that all your carers are equally good. A little early in the morning but we're used to it! I can't think I need to add anything else. I am not sure what I need to add but we pay by direct debit and the last payment was split in to two payments , which is a little confusing,
16 May 2025
I have to date found each of your staff members to be kind, pleasant, thoughtful and efficient - precisely the qualities needed to administer effective personal care to my house-bound wife who has dementia. Your staff treat her with respect and kindness, such that she shows a fondness and affection towards them. I am indebted to each and every one of them.
05 November 2024
Mum's last 2 carers have been lovely (current one and one before) Any issues have been quickly resolved. Care plan swiftly updated with changes. Mum would like to have more time just chatting but it's hard to know if that is possible/reasonable. It would be helpful to have an outline of reasonable expectations. Mum is well cared for, always clean, well-fed etc. I have always found the carers to be polite and helpful and feel confident that she is well cared for.
05 September 2023
Excellent physical aid where necessary and good humored conversation - they laugh at my jokes.
21 July 2023
Quite satisfied. Excellent staff of carers - each I class as a friend and confidant.
21 July 2023
The care provided for my husband is always cheerful, kind, efficient and professional. We very much like the continuity of personnel and timing. We are very satisfied with the quality of care provided by Genuine Care.
20 July 2023
Overall we have been very pleased with the care that Mum has received. From the staff that come out to her home to the staff in the office when we have rang with queries, problems or to pay the invoice. The service has always been very good.
20 July 2023
The care my mother has received over the last year or more has been excellent. The Genuine carers have been kind, efficient, gentle and always so happy which makes such a difference. The timing of the three-day visits has been very suitable and at times flexible, but all good. They were extremely hard and this is very much appreciated by my mother and myself.
Latest Reviews for Trinity Homecare - Kent
22 May 2025
Staff are compassionate, and appear to understand mum, some minor issues that are frustrating for family, such as notes left that items have run out of both food and toiletries but stock clearly in cupboards, sometimes lack of feedback from office staff when you have asked to be kept updated regarding any issues.
22 May 2025
very happy with the care and service delivered The carer is doing a fantastic job and the manager and the support team have been excellent . we would very much recommend them to anyone thinking of choosing a care company.
19 May 2025
My appraisal is pretty well unchanged from my previous one. My carer is top-notch and I have no criticisms of her whatsoever. She is attentive and observant of all my important needs and is only prevented from doing more by your own corporation stipulations (EG: nail cutting).
19 May 2025
The girls that cared for my dear brother were beyond marvellous. They could humour him and get him to do things I couldn't. They treated him with respect and such kindness even if he was awkward. They would also cheer him up with their banter. They were an enormous support to me and gave me lots of advice not only in his care but any benefits I was entitled to. I could not have handled his illness without the truly wonderful ladies. What special people. I'll never forget you.
16 May 2025
We find that all your carers are equally good. A little early in the morning but we're used to it! I can't think I need to add anything else. I am not sure what I need to add but we pay by direct debit and the last payment was split in to two payments , which is a little confusing,
16 May 2025
I have to date found each of your staff members to be kind, pleasant, thoughtful and efficient - precisely the qualities needed to administer effective personal care to my house-bound wife who has dementia. Your staff treat her with respect and kindness, such that she shows a fondness and affection towards them. I am indebted to each and every one of them.
05 November 2024
Mum's last 2 carers have been lovely (current one and one before) Any issues have been quickly resolved. Care plan swiftly updated with changes. Mum would like to have more time just chatting but it's hard to know if that is possible/reasonable. It would be helpful to have an outline of reasonable expectations. Mum is well cared for, always clean, well-fed etc. I have always found the carers to be polite and helpful and feel confident that she is well cared for.
05 September 2023
Excellent physical aid where necessary and good humored conversation - they laugh at my jokes.
21 July 2023
Quite satisfied. Excellent staff of carers - each I class as a friend and confidant.
21 July 2023
The care provided for my husband is always cheerful, kind, efficient and professional. We very much like the continuity of personnel and timing. We are very satisfied with the quality of care provided by Genuine Care.
20 July 2023
Overall we have been very pleased with the care that Mum has received. From the staff that come out to her home to the staff in the office when we have rang with queries, problems or to pay the invoice. The service has always been very good.
20 July 2023
The care my mother has received over the last year or more has been excellent. The Genuine carers have been kind, efficient, gentle and always so happy which makes such a difference. The timing of the three-day visits has been very suitable and at times flexible, but all good. They were extremely hard and this is very much appreciated by my mother and myself.